Motel One Reviews 

Motel One Royal Exchange hotel in Manchester has many small rooms on each floor, resulting in constant door slamming noises. The building is short and lacks any view. The breakfast is bad, and also I was assigned a room designed for disabled guests. One morning, the cleaning lady entered my room early, even though I hadn’t checked out. The security is poor, as anyone can access the rooms, and there is no security guard. The room temperature is too hot, and the staff are unhelpful and poor in English. We waited at the bar for a long time, but no one came to serve us.

This is regards to Motel One Alexanderplatz Berlin. This hotel is my favourite place to stay in Berlin, my comfort zone, from the smiling attendants at the front desk to the great service and clean rooms. Zero complaints and always a pleasure. I’m coming back again (for the 5th time)

My sister & I stayed Thursday to Sunday in a double room at Motel One, Edinburgh Royal. We were on the 4th floor overlooking Market Street. The hotel staff were friendly, welcoming and helpful. The hotel itself was very clean with a modern aesthetic; the room was well kept and presentable. The soundproofing on the windows was good but Friday and Saturday night there was increasingly more noise coming from local bars up until midnight, however this was not unexpected given the location. The bed was very comfortable. We paid to eat breakfast at the hotel one morning - it was a continental buffet laid out in the bar area and was very relaxed with a great selection of food and drink. The central location is ideal for exploring and we made the most of the 12noon check out.

I am writing to lodge a formal complaint regarding the poor treatment I received during my recent stay at your Motel One hotel, located at Invalidenstraße 54, 10557 Berlin, in the early hours of 18th September 2024 around midnight and the middle of the night. Following my arrival from a business trip.

Prior to my arrival, my German partner contacted the hotel by phone to inquire if there were any available rooms. He was assured by the staff member who answered the call there were indeed rooms available. However, just three minutes later, when I arrived at the hotel, I found three employees at the reception engaged in conversation. I politely asked one of them if there was a room available for a short stay. The individual I spoke to responded in an unfriendly and dismissive manner, stating that the hotel was fully booked and no rooms were available.

I questioned how this could be possible, given that my partner had literally called just three minutes prior. The staff member replied that he didn't know and repeated that no rooms were available. I asked again, only to be met with evasive responses. He then claimed that he did not actually work there and was only "helping out" but was unsure of the situation, suggesting I ask his colleagues. His behaviour and reluctance to provide a clear answer left me feeling discriminated against, as it seemed that he simply did not want me to stay at the hotel.

I made it clear that I would not tolerate lies or games, as I had asked several times and was met with dishonesty and inconsistency. It was evident that I was being treated unfairly. This individual, I should point out, was dressed in the same uniform as the other hotel staff working at the reception that night, which makes his claims of not working there even more dubious.

I am deeply concerned by how a supposed 4-star hotel could allow such unprofessional behaviour at its reception. It is alarming that someone could confidently decide who gets to stay at your hotel without ever trying to assess the situation properly, while assuming I may not be able to pay for a room. The colleagues standing next to this individual remained silent throughout, complicit in the poor treatment I received. They clearly overheard my simple request, yet chose not to intervene.

I regret to say that this experience reflects poorly on your hotel's customers service, and I am strongly considering pursuing a formal complaint to ensure that no one else has to endure such a treatment. Had the staff communicated courteously and explained from the outset that the hotel was fully booked, I would have understood. However, the lies, inconsistent information, and discriminatory behaviour I encountered were completely unacceptable and unprofessional.

I understand that unforeseen circumstances can arise, but this situation resulted in a considerable was of time and a highly negative experience.

As a Portuguese citizen, I believe that respect and fairness are fundamental rights, and discrimination is a serious offence.

Munich-Campus location.
You absolutely can find better accomodation at a lower price. For what you pay, the rooms are small and basic (a squeeze for 2 people, no fridge, basic amenities). Breakfast is basic (Continental only). However, the location provides good public transport connections.

We were gifted this stay by our son's for a joint birthday but also as my husband has blood cancer. The staff were friendly, especially the bar staff and cleaners. The place was very busy whilst we were there. On entering our room I did think one pillow looked unplumped but dismissed this as the room appeared to be clean. The bathroom was spotless. The lack of bin in the main room was a little annoying but I happily put that down to the 'green vibe'. (Read post above - not as green as it would appear). Our son's initially booked one night but added another for us so we had a weekend to enjoy the scenes.
We went for a lovely meal at La Lanterns (a must try if in Glasgow, bookings only). We enjoyed a coffee in hotel bar before bed. The next day having slept in our bed all night we were getting ready to go out. Sitting on the room chair my husband saw what he initially thought was a stamp of some kind on the sheets. He pointed this out. What transpired is we were sleeping in dirty sheets that had been tucked under the bed. A brown staining was hidden from view. My husband has a very low immune system. We cannot afford trips away now and these have to be organised around treatments. We were horrified. We had a card stating an employee had made the room sparkle. He / she hadnt. We looked closer at the bed and found toe clippings around and under the bed. When we explained what had happened the receptionist he apologised and explained this was unusual - on reading online it seems that's not true. He said he would inform housekeeping management who were very strict. They offered to move us immediately. However he wanted to state in front of a lot ne of customers that our second night's payment had not been received. I assured him it was and he said he would check whilst we moved to a "much better room". We were to hand in original keys. We moved rooms to a room with a view of a grubby roof with rags and filth all over it. A restricted view of the area. The room was even more dated that the first with a grubby, drab, deflated sofa bed. We clearly sed the curtain to save us the view. When we returned the keys I produced a confirmation print out we had for the rooms. The same receptionist told us the this frankly wasn't proof we paid - again to an audience of other customers and staff. He did however continue when we protested that it was paid, and stated he had gone and checked it out - and a third party booking had caused the problem. He blamed Booking.com and stated they had withheld one of the two payments for the rooms. They were known for it, he proclaimed. He could see our money and was going to grab it whilst he could. What nonsense! This was all so embarrassing but what worries me is what we're we laying in? We didn't complain about the second room. We merely complained about hygiene levels that were a danger to my husbands life - no exaggeration ( his cancer is incurable ). I did complain but have had no response to my email. Totally disappointed, this really did waste what was a very special gift.

The hotel is in a good location, the service was fine, and the rooms are nicely finished and kept very clean. But during my stay, I learnt something that shocked/disgusted me. There are signs in the lifts encouraging guests to ''help save the environment'' by not having their room cleaned, to save energy, water etc. Sounds reasonable, who doesn't want their bit to use fewer resources? So, as I was only staying for two days I put the sign on the door to say I didn't need my room serviced. The following morning as I came out of my room a member of housekeeping was in the corridor, who asked if I wanted fresh towels. I said no I was ok. She seemed a little upset, so I asked if everything was ok. She informed me as I don't want my room serviced and had the sign on my door, she wouldn't be paid, as they are paid per room. So, rather than ''saving the environment'', the hotel is greenwashing, to save its bottom line. Of all the cities in Europe, Brussels should be legislating, to protect these vulnerable low-paid workers. Shame on Motel One!

Avoid Motel One Brussels!
Spent 6 nights at Motel One Brussels from June 20th. The weather was between 12-15 degrees during my stay at night. When asked, why there was no heating in the room under these circumstances, the answer was that the air-conditioning system had already been switched to the summer season. However, the timely weather forecast had already indicated unusual weather conditions and the hotel management failed to adapt the system to the circumstances. After several complaints to the receptionists and the duty manager, I and my roommate were provided only extra duvets. I find it important to underline the fact that the level of service did not meet the necessary and sufficient conditions and comfort, and I did not pay for being cold every night during my stay.
My e-mail complaints were neglected.

I have been to several Motel One hotels but none of them were as bad as the Motel One Tiergarten Berlin. For starters, the interior is very dated, almost scruffy and the furniture tiny (the table in the room just about accommodated my laptop and there was no chair, just a small stool). They have obviously not renovated in decades. The room cleaning was OK but all my bedding was left on the side of the bed after clean-up, which was weird. The breakfast is skimpy (no fried eggs) and the service below par: When I pointed out to the staff in the breakfast room that serving spoons were missing in some of the cereals Ms F told me to pick up spoons from the cutlery section and put them in there! Apparently, as a guest you have to perform staff duties which is a stretch given that they charged a whopping 140 Euros a night. Never again!

I travel routinely for business and my first choice is always Motel One in Glasgow.
I recently turned up and realised that my corporate travel agent hadn't finalised the booking - I was stranded in Glasgow without a room during a week that had local events and hotels were sold out. The employee on the desk was so help and compassionate - he managed to get me into a cancelled room, calmed the situation down and supported me with ease. I regret not having his name, but he was fantastic.

The employees here are always great (I have been staying with them for approx. 3 years now) and the rooms are always brilliant - modern and clean.

Great time at Motel One. Went with 1 other person for 2 nights and my friend became sick during our trip and he had to remain in bed for the majority of time. They were super helpful for this. They gave a late check out time for free as well as also providing bottles of water from the bar for free. They were happy to help with any request with regards to the city and taxis etc. Very friendly staff who went over and beyond for our trip !

Loved this hotel. Its was so clean. We loved our room. Also had organic hair and body wash, hair drier, fresh towels. Staff were really friendly. Really just made our time fantastic. Would definately recommend

Our stay at Motel One Innsbruck, room 1115, on 24 to 25 March 2024 was a disaster. The Airco in the room has no way of tuning up or down, regardless the buttons which suggest that one could. do so. In winter the systems blows hot air. When entering the room the temp must have been 25 degrees. When asked to the night service, they admitted that no lower temp was possible, and suggested we open a small, floor height window. We did and enjoyed the extreme noise of passenger and freight trains we were overlooking from the 11th floor. It was the noise or the suffocation choice. We hardly slept 3 hours out of 10. when opening the narrow window we noticed there was no stop on it and teh floor height window could open almost 90 degrees, with enough opening to step outside on the 11 floor. The very danger for an absent minded, blind, child or suicidal person is imaginable.

This was our 3rd stay here and it'll be our last!!! Motel One Newcastle.
We arrived and we were lucky enough to get an early check in. So off we went for a few drinks and a bite to eat before attending a gig. I had a sore head coming on, so we went back to the room so I could try & get rid of it before heading back out.
Got up to find BEDBUGS all over. Went straight to reception to inform them. I was very discreet, so as to not alert any other guests as there was a queue waiting to check in. We were moved rooms to the other side of the building. On arrival to this room, the toilet was filthy! We had to leave for the gig, so informed reception the next morning. Had we not had the gig and meeting our friend, I'd have been on the next train home.
Charlotte was great, asked us to send an email with all the photos of both rooms. She later grabbed us before we headed out to meet our friend. Informed us we were to receive a full refund. ( I wouldn't expect anything less) She really seemed to care about our whole experience. Also said that the manager would be in touch on Monday.
We were offered a generic apology and an offer of a free night in any Motel One. However this would mean that we'd need to spend even more in their hotel as normally you have to book 2 nights. So not much of a goodwill gesture. The bites started showing up on the monday and continued to do so, that I had over 100 bites!!! Unfortunately I take an allergic reaction to mozzie bites, and these went the same way. You can still see some of the marks 4 weeks later. Nit the best reminder of a horrendous weekend!!!"So after a few emails back & forward Sophie was then passing my complaint onto the Regional Manager. Well, over 3 weeks later I've still heard nothing. I was reassured that my complaint was being taken seriously! Well, clearly not as Sophie is ignoring my email. So much for the guest being their utmost priority. As the silence is deafening.
I'd sure like to know how they'd have felt/feel if this ever happened to them!!! What was supposed to be a nice chilled out, relaxing weekend away turned into a big nightmare!!!!

I will spare you of the photos! It makes your skin crawl, litterally!!

Booked a 1 night stay in Motel One Edinburgh Royal and paid £199 for a city view room, overlooking the Christmas Markets. Hotel lounge and reception give a very good impression of a fairly decent hotel, and so did room (and view) right up until I went to put my jamas under the pillow.

Noticed a dirty mark on the sheet, wondered if it was a washed-in mark, so pulled back sheet to inspect. It wasn’t! It was a fresh mark from the previous occupant (scraping it with fingernail moved some of it). They seriously expected me to sleep on unwashed sheets 🤢

Worse was to come. As I pulled back the sheet, I noticed stains, pubic hairs and long head hairs, and on pulling back the sheet I was absolutely appalled and traumatised, as the mattress protector was littered with yellow stains and they weren’t fresh!!!! I don’t even want to think about their origin 🤮

I went down to reception, explained and they were very apologetic and told me they’d replace bedding. I went back up to room and pulled the mattress protector back and a second protector was also stained and had hairs on it. That was me done. When they arrived to change the bedding, I showed them what I’d found and I think they were as taken aback, as I was. They were certainly very apologetic. I said I wasn’t prepared to sleep on the bed. I was told I could move rooms but that no city view rooms were available, which I accepted.

As we waited to be assigned a new room, I was so grossed out, the idea of sleeping in any bed in the hotel, if this was standard, was truly putting me off. I rang the hotel and spoke with female on reception and stated that I wanted a refund, so we could move to another hotel.

I was told I could not have a refund as I’d checked in! I was told there were no other rooms to move into. I was told I could speak to manager at 6.30am the next morning. I was told I could have free breakfast. None of which were an option, as I refused point blank to sleep in what I can only describe as a biohazard!!!!

I went down to reception and spoke to supervisor, Louis who confirmed there was no room to move us into. I told him I wanted a refund, and he didn’t object, tho’ interestingly I was refunded £99 not the £199 I’d paid! When I pointed it out, he asked if I’d booked 2 rooms? No! Had I booked 2 nights? No! I had to provide confirmation email, to prove I’d paid £199 for 1 night stay in 1 room!

Finally refunded, I managed to book another hotel though this meant a trek across the city (not great when you’re disabled and not appreciated either)!

I’m no snob. I’ve stayed in plenty of budget hotels in UK and abroad however, never once in all my 54 years, have I refused point blank, to stay in any hotel. For the first time ever, it has caused me to question what I’m actually sleeping on in a hotel and you can bet it’ll be the first thing I check, going forward! What has been seen can’t be unseen, unfortunately!

Will never stay in another Motel One establishment, you literally couldn’t pay me to put myself through that again. A 3* hotel, I wouldn’t even award 1* and charging £199 when you can’t even provide a clean bed, well shame on you Motel One.

Great service from Manchester.... We had a personal issue and had to leave , heart felt and refund of the night we didn't use, great to see great customer service.

We will be back

This was a bad experience at this hotel in Newcastle. I made the reservation 1 month in advance, and unfortunately for me, they assigned the worst room in the hotel. The sounds of cars leaving and entering Carpark do not allow for much sleep due to the hotel's construction system, which does not block sounds coming from outside. With the windows closed it felt like I was sleeping outside. When it was 2am I had to go to the waiting room at reception. I believe that if it had another name, like Adolf Lutz H, or British name, it would have made the room more peaceful. The staff are okay , but they didn't do anything other than apologize.

Motel one Dublin.....Great concept, poor end service.

Great new hotel in the heart if Dublin. Be prepared to share your hotel experience with homeless people harassing you in the bar area and druggies using the toilet facilities.
Not what you want on a 3 day vacation.

I love this chain! They're always centrally located and welcoming! Also so laid back and nothing too much trouble! I always stay with them wherever I go! Think it must be a German thing but they make you feel safe and secure

Stayed in a couple of Motel Ones, one in Newcastle, one in Glasgow. Both were great. Good locations, nice public areas and the rooms were clean and comfortable