Still early days with my M5 GPS DHC but it's working just as I hoped. Ordered direct from Motocaddy.us and it was shipped immediately. Assembly was very straightforward, easier than I recalled from... See more
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Review summary
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I have always bought Mottocaddy products as I’ve upgraded them over the years because of their superb build quality and functional designs. I have never had to deal with the customer service before... See more
Company replied
What a great company to do business with, can't recommend them highly enough. Had an issue with my golf trolley. Sent an email with photos and requesting help to Customer Services. They responded wi... See more
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I am really enjoying my MotoCaddy! I use it four times a week and it has helped take the stress off my back pushing up hills, etc. The quality of the product is great. However, I did have an issue wit... See more
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Company details
Written by the company
Motocaddy was founded with the goal of bringing the very best in build quality, style, reliability and affordability to the world of electric golf trolleys.
Motocaddy
Written by the company
- CLASS-LEADING CUSTOMER CARE
- We are proud to have a class-leading customer service team on-hand to ensure we deliver the best possible buying experience and after-sales support.
- BUILT TO ENHANCE
- As keen golfers ourselves, we understand that hundreds of thousands of golfers around the globe rely on and trust Motocaddy equipment to play the game they love. That’s why we’re passionate about producing an innovative and expansive product range that excels in performance, reliability, and affordability.
Contact info
Unit 16 Stansted Distribution Centre, CM22 7DG, Great Hallingbury, United Kingdom
- +44 (0)1279 712370
- info@motocaddy.com
- www.motocaddy.com
4.5
Excellent
7k reviews
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Replied to 95% of negative reviews
Typically replies within 24 hours
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I needed a spare and within no time…
I needed a spare and within no time Bethanyhelped and it was sent out straight away so quick and helpful
29 June 2026
Unprompted review
Reply from Motocaddy
Good Morning Anthony, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Superb response from Motocaddy after I…
Superb response from Motocaddy after I had ordered the wrong lithium battery for my M1 Series trolley.
Cameron@Motocaddy sorted it all out without any real issues.
Much appreciated
Ian
19 June 2026
Unprompted review
Reply from Motocaddy
Good afternoon Mark, Thank you so much for your kind words and positive feedback! We're delighted to hear that Cameron was able to assist you quickly and that you had a great experience with our customer service. If you need any further assistance in the future, please don't hesitate to reach out.
Recently purchased new 2026 M7 GPS…
Recently purchased new 2026 M7 GPS remote trolley £1400 flagship model.
Had to return it as firmware wouldn’t update. After it being back for 2 weeks my pro had to phone up to see what was going on at which point motocaddy fixed it and returned it.
So not a great start.
Onto the actual trolley now.
Played 4 rounds with it so far. Despite adjusting the wheels multiple times every round cannot get it close to travelling straight.
Remote control is awful - it uses a spongy click that you have to be bang on centre with your finger for it to work.
The battery indicator is worthless - walking up the first fairway for a second round and the battery display was changing every 2 seconds showing between 92% and 13% and everything in between.
The hole display constantly needs to be manually adjusted as it can’t work out what hole you are on most of the time.
Last round I played I used my 15 year old clickgear trolley as it was less of a pain to use.
The only positive I can give is that it has a good range on the remote.
Probably one of the worst purchases I have ever made given the price.
24 June 2026
Unprompted review
Reply from Motocaddy
Good afternoon Gary,
Thank you for the information provided.
Unfortunately, I am unable to locate a customer account linked to the details you have supplied.
Could you please email me, FAO Debbie, at info@motocaddy.com with both your trolley serial number and battery serial number? This will enable me to investigate the issues you are experiencing with your trolley.
I look forward to hearing from you.
Kind regards,
Debbie
Customer Support Team
Need email support? Ask for Bethany.
I ordered some spare parts for my trolley. Having heard nothing for a considerable time I contacted Bethany in support. She has been extremely helpful getting updates and keeping me informed.
25 June 2026
Unprompted review
Reply from Motocaddy
Good morning, Keith
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Kind regards
Debbie
Customer Support Manager
I’ve had my m5 gps for 2 months now I…
I’ve had my m5 gps for 2 months now I paid a little under £1000 , from unboxing the battery indicator has never worked after emailing customer support (still ongoing).
28v battery but needs setting at 26v on the screen???
An over the air update was sent from the USA (apparently) but never worked now motocaddy need it back presumably for some sort of repair which takes 3/4 weeks. I’ve asked for a replacement while in the repair shop or monetary compensation for hiring a trolley/buggy for which I play twice a week and got an email back which profusely refusing both. Please be aware if you are a potential buyer as to how many of these trolleys are with the retailer all boxed up and ready to sell which have not been updated as mine for sure was one. I’ve sent an email saying there response is not acceptable under the consumer rights act 2015 which states “a repair must be done without significant inconvenience “ . If it can’t be done by a traveling engineer I will be asking for a replacement or a refund..
I await a response to my last email.
25 June 2026
Unprompted review
Reply from Motocaddy
Good afternoon, Thank you for sharing your experience and concerns regarding your M5 GPS trolley. We understand how frustrating it must be to have ongoing issues with your battery indicator and the inconvenience caused by the repair process. We appreciate your feedback regarding the Consumer Rights Act 2015 and your request for a replacement or compensation. Your comments have been noted. Please can you confirm when and who you sent your last email to so that I can investigate further. We are committed to resolving this matter as quickly and fairly as possible, and we will be in touch with an update soon.
Further to my previous response, I have spoken with our Technical Team, who have assured me that your issue is being treated as a priority.
We will be collecting your trolley and taking it to one of our Motocaddy Service Agents, where the firmware will be updated to resolve the issue.
We apologise for the inconvenience caused and appreciate your patience while we work to get your trolley back to you as quickly as possible.
Resolved an issue with our trolley
We had a problem with our ex-display push trolley. I contacted Motocaddy to make a warranty claim. Their response promptly came early the next day and was brilliant. I would highly recommend.
25 June 2026
Unprompted review
Reply from Motocaddy
Thank you so much for your kind feedback! We're delighted to hear that you were happy with our service and that your issue was resolved promptly. If you need any further assistance in the future, please don't hesitate to get in touch.
Unbeatable Customer Service
Great response times for small query that I had, and issue resolved with no charge for part. Can't fault Motocady's cusromer service. I will deffintely keep buyin Mottocaddy products for their customer service
25 June 2026
Unprompted review
Reply from Motocaddy
Good afternoon Paul
Thank you for taking the time to leave us such a positive review on Trustpilot.
We are delighted to hear that you were happy with the service you received. Customer feedback is incredibly important to us, and it's always rewarding to know that our efforts have made a difference.
We truly appreciate your support and look forward to assisting you again in the future.
screw for umbrella holder
I lost the main screw for my umbrella holder. I spoke to Zena who very kindly sent out another free of charge.
She actually sent it out twice as DHL did not deliver the first one, trusty Royal Mail delivered the second one.
Many thanks Zena
24 June 2026
Unprompted review
Reply from Motocaddy
Good Morning Deb, Thank you so much for your kind feedback! We're delighted to hear that you received your replacement screw and that Zena was able to assist you. If you need any further help in the future, please don't hesitate to get in touch.
I Should Have Bought a Powakaddy RX
Motocaddy M7 GPS Remote. An essential item missing from the box, the stabiliser wheel. Disappointing but it happens. A measure of a reputable organisation is not just that errors happen but how they remedy them. In this case, Motocaddy have been well and truly measured and the results are not good. They sent me the wrong missing item so I still cannot use the trolley. To add insult to injury "I am prepared to place an order for the correct wheels at no additional cost to you". As if they are doing me a favour. Next, that item will take two days to arrive and, to quote Motocaddy, it will "hopefully arrive tomorrow".
Every day waiting has been a day I could not use what is a very expensive trolley.
A mistake of a purchase.
24 June 2026
Unprompted review
Reply from Motocaddy
Good afternoon Gavin,
Thank you for sharing your experience, and I sincerely apologise for the inconvenience and frustration caused by receiving the incorrect item, as well as the delay in resolving the issue.
I am currently investigating this matter and can see that Beth has been assisting you throughout. I would also like to reassure you that we do not view this as doing you a favour; our aim is always to provide the level of service and support our customers expect and deserve.
As part of my investigation, I will be reviewing the call recordings to understand exactly what was discussed and to determine whether any additional training or coaching is required for our Customer Support Advisors.
I am happy to see your order has now been delivered by DHL.
Thank you for your patience.
Superb Customer service
I purchased a .M3 pro trolley in January and the device holder sheared off during a game.
I spoke with Beth in customer services and she was extremely helpful and after sending her some pictures of the damage she agreed to send me a replacement free of charge. Super efficient and supportive.
Very much appreciated Beth! - a credit to Motocaddy. Thank you ⛳️🙏🏻
23 June 2026
Unprompted review
Reply from Motocaddy
Good morning,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Amazing service from Bethany at the…
Amazing service from Bethany at the team . I had an issue with the original trolley after 12 months use. I contacted the team and it was swiftly dealt with, with a replacement trolley dispatched.
Great customer service.
23 June 2026
Unprompted review
Reply from Motocaddy
Good morning Craig,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Had an issue with trolly
Had an issue with trolley emailed customer support and Zena replied within the hour .This issue is now sorted thanks to the help from Zena
23 June 2026
Unprompted review
Reply from Motocaddy
Good morning Mick,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Zena was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Spoke to Bethany who was extremely…
Spoke to Bethany who was extremely helpful and efficient. A good company to deal with.
22 June 2026
Unprompted review
Reply from Motocaddy
Good morning Paul,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Bethany was able to assist you efficiently and that you had a great experience with our company. If you need any further assistance in the future, please don't hesitate to reach out.
Delivery issues
After initially having an issue with delivery to Northern Ireland (for reference expect up to 2 weeks delivery and not the 5-7days as stated on website)
Zena was excellent at resolving my issue, she was helpful, professional and polite. Most importantly she resolved my issue and kept in touch until my delivery was received.
22 June 2026
Unprompted review
Reply from Motocaddy
Good afternoon Lindsay, Thank you so much for your kind feedback! We're delighted to hear that Zena was able to assist you and that your delivery issue was resolved. If you need any further help in the future, please don't hesitate to reach out.
Outstanding Service
After buying a new M5 GPS I inadvertently mailed my old Motocaddy trade in to Motocaddy instead of the retailer. I contacted Zena Ellon at Motocaddy and explained my error and asked if she could help me resolve my problem. To say that she was helpful would be a total understatement. Zena quickly tracked my old trolley and helped to forward it to its correct destination. I will be forever grateful for her speedy and effective service, she is a credit to Motocaddy and their services. BTW My new M5 is excellent and I’m going to name it Zena after the kind lady who helped me. Iain McKenzie Aberdeen.
22 June 2026
Unprompted review
Reply from Motocaddy
Thank you so much for your wonderful feedback, Iain! We're delighted to hear that Zena was able to assist you so effectively, and we truly appreciate you taking the time to share your experience. Enjoy your new M5 GPS (Zena) 😊️ If you ever need any further assistance, please don't hesitate to reach out.
Umbrella adapter request
Got in contact with Motocaddy today to obtain and adapter for my umbrella holder. Bethany responded straightaway and has placed the order for it to be delivered and as per the Motocaddy website it is free of charge.
22 June 2026
Unprompted review
Reply from Motocaddy
Hi Steve,
Thank you so much for your feedback! We're delighted to hear that Bethany was able to assist you promptly and that your umbrella adapter order is on its way free of charge. If you need any further help, please let us know.
Kind regards,
Motocaddy Ltd
Zena has made things easy.
Zena has made things easy.
Issue with my trolley. Contacted the help centre, Zena came back to me and organised a box to come to my house and collection the very next day.
Waiting to find out whether it can be fixed or replaced.
Really happy with the experience so far
16 June 2026
Unprompted review
Reply from Motocaddy
Hi Landon,
Thank you so much for your kind feedback! We're delighted to hear that Zena was able to assist you and make the process easy. If you have any further questions or need any more help regarding your trolley, please let us know.
Kind regards,
Motocaddy Ltd
Gerri was very quick to respond to my…
Gerri was very quick to respond to my email and couldn’t have asked for anything more from her and the company. Great customer service!
19 June 2026
Unprompted review
Reply from Motocaddy
Good afternoon Mark, Thank you so much for your kind words and positive feedback! We're delighted to hear that Gerrie was able to assist you quickly and that you had a great experience with our customer service. If you need any further assistance in the future, please don't hesitate to reach out.
I unfortunately bought a Motocaddy SE
I unfortunately bought a Motocaddy SE. The on indicator lights are the size of pin heads so you cant see clearly when they flash so you cant tell if the machine is on or off. The on off button is also the speed control so you go to adjust the speed touch the button and the thing turns off! There is no light to show the speed so you have to guess what is going to happen. This is so annoying, so frustrating, that it gets in your mind and golf goes out the window!!!!.
19 June 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Phil,
Thank you for sharing your feedback about the Motocaddy SE. I'm sorry to hear about your frustration with the indicator lights and the combined on/off and speed control button. Your comments are important to us, and I will make sure to pass them on to our product development team. If you have any specific questions or if there's anything else I can assist you with regarding your Motocaddy, please let me know.
Warranty registration
Warranty registration - great help from Bethany when I was having difficulty registering warranty for a new trolley & battery on line. Replied to my email enquiry and resolved within 24 hours thank you
18 June 2026
Unprompted review
Reply from Motocaddy
Good Afternoon Mark, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
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