Motocaddy Reviews 

Unreliable product and non existent warranty support.

I purchased an M5 Connect trolley in August 2024, due to personal circumstances I only used the trolley once and it was all good. I then had to store the trolley until May of this year. I followed the Motocaddy instructions for storing the trolley which was in my garage.

When I came to use the trolley again everything seemed fine after charging, everything came up on the display and battery showed full charge.

I then disconnected the battery ready to use it the next day. When I reconnected the battery the display booted up but on pushing the drive button the trolley jumped forward and the display went blank. Trolley was dead.

I contacted Motocaddy who suggested I contact the local service agent which I did. The service agent said he couldn't look at the trolley for three weeks but would contact me when he could pick it up ( apparently he passes my house reguarly).

I decided to wait rather than drive to another town as Motocaddy suggested as an alternative.

After waiting over three weeks with no contact I tried calling but his phone (mobile number) is switched off.

When I checked on the service area of the Motocaddy website this service has "not available during July" marked against them!

I have used this trolley once and it has failed Motocaddy have refused to replace it and getting any service support from Motocaddy seems virtually impossible.

I feel I have wasted my money on an unreliable product from a company with non existent support!

It's how things are dealt with when a product fails that you can judge a company. Motocaddy fall woefully short.

After reading previous reviews, I can't believe it's the same company having referenced quick issue resolution times and excellent customer service, however that's not what i'm experiencing from Motocaddy.

Took delivery of a new M Tech trolley in June. On set up, it was clear that there was a software issue and having spoke to Motocaddy, they confirmed this sounded like a known fault that needed a software update.

the unit was collected on 15th June and returned to Motocaddy - 16 days later it is still awaiting inspection and i'm told that there is a 1-2 week backlog.

Tried to escalate and told that the process is the process.

I dont expect to receive a £1350 trolley and have to wait over a month for a resolution when it has never been used.

whilst individually everyone i've mailed and spoken to are quick to respond and understanding, (i'm not knocking anyone individually) there appears nobody in the building concerned that a month is a long time to do an exchange on a brand new premium product. At one stage yesterday when escalating this and i explained that a month is too long, I was told "it is what it is a there's nothing i can do"

stuck this time unfortunately having lost a lot of the summer already but i'd think twice about purchasing their products again based on this experience and there isn't a day over the last 2 weeks i haven't wished id bought the Powakaddy alternative.

Don't like leaving reviews like this - as a business owner i wouldn't want 1 star reviews for the sake of it but i can't rate my experience any other way im afraid - i accept things go wrong and indeed, would have been ok with 1-2 weeks but its taken them over 2 weeks to book it into their warehouse after collection?!?. This simply is not good enough.

I had bought a cover for my cube trolley and the zip had come away from the cover. Rang Motocaddy and Bethany dealt with my return . Asked for a pic and proof of purchase. All sorted within 2 hours , new cover on way FOC. Great service from Bethany and Motocaddy

I emailed the support team and Gerrie was quick to respond and sort out the underlying issue the online website team.

Purchased a Z1 push trolley, one of my wheels snapped, contacted Moto caddy, they sorted it straight away. no fobbing off, a pleasure to deal with. Zena you are a star.
Makes you see this company as a company to do return business with.

I had an issue registering my new Motocaddy SE
I emailed for assistance and I received a very professional response from Gerrie Felton.
After two emails the situation was resolved by Gerrie.
The level of customer service given by Gerrie and Motocaddy can only be described as exemplary.
Thankyou 🙏🏻⛳️

Bethany was brilliant and really helpful. Bethany came back quickly and identify the part required. It was posted the same day as well, overall excellent service.

I recently contacted the Company, seeking their help with regards to a broken nut and bolt on my Golf cart. The day I sent my email, I received an immediate acknowledgement which was followed up with an email from Gerrie Felton; who went on to provide me with a superb service and resolve my
Issue. Many thanks Gerrie
Steve Mabbott

I had a problem with a motocaddy cart bag. My email to motocaddy was responded by Bethany Abery immediately. She understood the problem and her response was courteous and professional. Several emails were exchanged and I am very happy with the outcome and the customer experience I have received.

Bethany in Customer Service was prompt, efficient, very polite and resolved my issue with ease. Thank you!

Excellent customer service from Zena at Motocaddy. She was responsive, professional and took the time to review my case thoroughly. Her communication was fantastic throughout and she went above and beyond to help. A real credit to the company. Thank you again!

Great follow up on my issue .. especially Gerri

I needed a spare and within no time Bethanyhelped and it was sent out straight away so quick and helpful

Superb response from Motocaddy after I had ordered the wrong lithium battery for my M1 Series trolley.
Cameron@Motocaddy sorted it all out without any real issues.
Much appreciated
Ian

Recently purchased new 2026 M7 GPS remote trolley £1400 flagship model.

Had to return it as firmware wouldn’t update. After it being back for 2 weeks my pro had to phone up to see what was going on at which point motocaddy fixed it and returned it.

So not a great start.
Onto the actual trolley now.

Played 4 rounds with it so far. Despite adjusting the wheels multiple times every round cannot get it close to travelling straight.
Remote control is awful - it uses a spongy click that you have to be bang on centre with your finger for it to work.
The battery indicator is worthless - walking up the first fairway for a second round and the battery display was changing every 2 seconds showing between 92% and 13% and everything in between.
The hole display constantly needs to be manually adjusted as it can’t work out what hole you are on most of the time.

Last round I played I used my 15 year old clickgear trolley as it was less of a pain to use.

The only positive I can give is that it has a good range on the remote.

Probably one of the worst purchases I have ever made given the price.

I ordered some spare parts for my trolley. Having heard nothing for a considerable time I contacted Bethany in support. She has been extremely helpful getting updates and keeping me informed.

I’ve had my m5 gps for 2 months now I paid a little under £1000 , from unboxing the battery indicator has never worked after emailing customer support (still ongoing).
28v battery but needs setting at 26v on the screen???
An over the air update was sent from the USA (apparently) but never worked now motocaddy need it back presumably for some sort of repair which takes 3/4 weeks. I’ve asked for a replacement while in the repair shop or monetary compensation for hiring a trolley/buggy for which I play twice a week and got an email back which profusely refusing both. Please be aware if you are a potential buyer as to how many of these trolleys are with the retailer all boxed up and ready to sell which have not been updated as mine for sure was one. I’ve sent an email saying there response is not acceptable under the consumer rights act 2015 which states “a repair must be done without significant inconvenience “ . If it can’t be done by a traveling engineer I will be asking for a replacement or a refund..
I await a response to my last email.

We had a problem with our ex-display push trolley. I contacted Motocaddy to make a warranty claim. Their response promptly came early the next day and was brilliant. I would highly recommend.

Great response times for small query that I had, and issue resolved with no charge for part. Can't fault Motocady's cusromer service. I will deffintely keep buyin Mottocaddy products for their customer service

I lost the main screw for my umbrella holder. I spoke to Zena who very kindly sent out another free of charge.

She actually sent it out twice as DHL did not deliver the first one, trusty Royal Mail delivered the second one.

Many thanks Zena