Very professional and helpful team. The communication was great throughout, I have been informed about any updates as promised. The reception staff are most helpful and absolutely professional from st... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Very helpful and friendly with excellent communication . I had a car hit while it was parked and I had insurance claim through third party, they recommended the best way to sort it out and it worked o... See more
Company replied
Fantastic service, really prompt , picked the car up the day after the accident. Really good attention to detail. They genuinely seemed like they cared about my car accident. The car was returned in t... See more
Company replied
After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot pu... See more
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Company details
Written by the company
Established in 1997, Motofix Group is an independent, award-winning accident repair and vehicle bodyshop network with nine centres across the South of England. We work with leading insurers and motorists to deliver safe, high-quality car body repairs and crash repairs to exact manufacturer standards. Motofix holds approvals from 10 automotive manufacturer groups representing 20 individual brands, and every site is BSI 10125 Kitemark accredited for vehicle damage repair. Our centres are equipped to carry out structural repairs, aluminium repairs, ADAS calibration, and Hybrid and Electric Vehicle repairs, supported by continued investment in advanced repair technology and world-class technician training. Whether managing an insurance claim or arranging a private vehicle repair, our focus is simple: to make the process as smooth and stress-free as possible through expert workmanship, clear communication, and genuine customer care at every stage.
Contact info
1 Albany Court, GU16 7QR, Camberley, United Kingdom
- 0344 2452222
- info@motofix-arc.co.uk
- www.motofix-arc.co.uk
4.6
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Uncaring and poor customer service
Had a loan car, unknown to me a very small hole in window screen, I had to pay for a new one to be replaced. They tried to charge me over £100 more than it cost. Only found out when I requested the receipt from the screen replacement company. I have been trying to pay the amount, but my payment was rejected. I tried ringing them, no reply, I left messages, none returned. Now I get a letter from their solicitor demanding payment or be taken to court. On the letter no payment details to pay on line. Taken many attempts Aline to get though to them. Still pending. This company has very poor customer service.
18 April 2025
Unprompted review
Reply from Motofix Group
We value our customers opinions and would like to thank you for bringing this to our attention. Yours sincerely, Carla Farrell, Motofix.
Very bad service my car is one part is…very very bad
Very bad service my car is one part is damage this company and This company is very bad. Before my accident, there was no damage to my car and later when I looked at my car carefully, that part was damaged. This company is very bad. Its service is not good. I will tell you what you should do.
20 May 2025
Unprompted review
Reply from Motofix Group
We're very sorry to hear about your experience and truly regret that you feel this way, we value our customers' opinions and would like to thank you for bringing this to our attention. I have reached out for you to provide further information so we can review your concerns in more detail. Sincerely, Carla Farrell, Motofix.
Customer service
Motofix prestige Cirencester was outstanding, the customer service was amazing, kept me updated with my vehicle progress. I would 100% recommend this repair workshop.
16 May 2025
Unprompted review
Reply from Motofix Group
Thank you so much for your fantastic feedback! We’re thrilled to hear you had an outstanding experience with our Cirencester team. Your recommendation means the world to us! Best Wishes, Carla Farrell, Motofix
Kept me informed at every stage
Kept me informed at every stage. Picked up the car quickly and returned quickly. My only request would be to be given a timeframe for collection and return at time of booking rather than waiting for a call on the day. Makes it hard to manage your work day and meetings without the information.
14 May 2025
Unprompted review
Reply from Motofix Group
Thank you for your feedback and for highlighting what went well with the quick collection and updates. We appreciate your suggestion about providing timeframes upfront—it’s very helpful, and we’ll look into improving this to make scheduling easier for our customers. All the best, Carla, Customer Service Manager, Motofix.
Great service
Great service. regular updates re progress. good repair. Lovely clean exterior and interior. would recommend
13 May 2025
Unprompted review
Reply from Motofix Group
Thank you for your kind words! We’re happy you appreciated the updates and quality of the repair. Your recommendation means a lot to us! Kind regards, Carla, Customer Service Manager, Motofix.
Brilliant…
From start to finish the Aldershot Centre has kept me updated and informed on the status of the repair. They stated a date of return which they delivered upon. The repair is fantastic. No hesitation in recommending this company. Thank you so much.
8 May 2025
Unprompted review
Reply from Motofix Group
Thank you for your wonderful feedback! We’re glad to have kept you informed and delivered on time. Your recommendation means a lot to us! Much appreciated, Carla, Motofix Accident Repair Centres
No complaints!
Excellent customer service and repairs on my car.
The process from start to finish was fantastic
1 May 2025
Unprompted review
Reply from Motofix Group
Thank you for your kind words! We’re glad you had a great experience from start to finish. All the best, Carla Farrell, Motofix Accident Repair Centers.
Fantastic job done
Great job in sorting my car out and 10/10 service by all
24 April 2025
Unprompted review
Reply from Motofix Group
Thank you so much for the fantastic feedback! We’re thrilled to hear you’re happy with the service. It was a pleasure helping you get your car sorted out! Warm wishes, Carla Farrell, Motofix.
Excellent Service!
My insurance company referred me to Motofix Oxford to repair my car after an accident. The team members of Motofix had been very professional in dealing with me. They kept me up-to-date with the progression of my case. They had referred me to Enterprise so that I could get a comparable courtesy car. They had collected my car, completed the works on the same day and returned the car the next day after a full clean. They had followed up subsequently to see whether I needed anything else. I am very satisfied with the service.
23 April 2025
Unprompted review
Reply from Motofix Group
Thank you for taking the time to share your experience. We're so pleased to hear that you were satisfied with the service provided by the team at Motofix Oxford. It’s great to know that our communication, efficiency, and attention to detail made the process smoother for you. We’ll be sure to pass your kind words along to the team. If you ever need anything in the future, we’re here to help! Best Wishes, Carla Farrell, Motofix.
Great service and communication. Having an accident and getting your car…
Having an accident and getting your car repaired is a stressful process and happily one of which we don’t have much experience.
However Motofix dealt with it so well. Keeping us informed at every stage. We would recommend them without hesitation.
25 April 2025
Unprompted review
Reply from Motofix Group
Hi Peter, Thank you so much for your kind words. We understand how stressful the repair process can be, especially after an accident, and we’re glad we could help make things smoother for you. It means a lot to know you felt well-informed and supported throughout. Your recommendation is truly appreciated! Kind regards, Carla Farrell, Motofix.
Excellent repair to my cars bodywork
Excellent repair to my cars bodywork. Very friendly and helpful team, super efficient communication. A positive and hassle free experience!
26 March 2025
Unprompted review
Reply from Motofix Group
Hi Rebecca, thank you for the 5 stars, glad we delivered a quality repair and a fantastic customer journey. All the best, Carla Farrell, Motofix
Motofix Aldershot, Customer Service, Stacy
Stacy was brilliant explaining the whole process really clearly to me and genuinely empathetically. Booking in my vehicle repair was stress free thanks to her - she was very professional and she obviously takes pride in going the extra mile to make sure customers are happy.
3 April 2025
Unprompted review
Reply from Motofix Group
I'm thrilled to hear our team looked after you during your repair journey. Than you for sharing. Best regards, Carla Farrell, Motofix
Excellent service and a great repair
Excellent service and a great repair - The team at Aldershot are great. Booking my car in was quick and easy and the repair work was excellent with everything completed on time and as promised. Thank you
27 March 2025
Unprompted review
Reply from Motofix Group
Hi John, I'm delighted to read that everything went smoothly! Thank you for your kind words. Warm wishes, Carla Farrell, Motofix.
Thank you for making my experience stress-free
Going through a crash which isn’t your fault is always daunting and stressful but my whole experience was dealt with such ease by my insurance company Hastings, the curtesy car from Enterprise and the garage who fixed my car Motofix. I cannot thank you enough!
28 January 2025
Unprompted review
Reply from Motofix Group
We're so glad to hear that we could help make a stressful situation a little easier for you! It’s great to know that everything, from your insurance to the courtesy car and the repairs, went smoothly. We truly appreciate your kind words and are grateful for the opportunity to assist you. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing Motofix! Kind regards, Carla Farrell, Motofix.
Very friendly
Very friendly. Car was also valleted after being repaired, which was a nice finishing touch.
19 February 2025
Unprompted review
Reply from Motofix Group
Thank you for your great feedback! We're so happy to hear that you had a positive experience with our team. Thank you for sharing. Warm wishes, Carla Farrell, Motofix.
Brilliant service from Exeter branch
Brilliant service from the Exeter branch, repair took a little longer than they expected but they kept in touch daily, the customer service was excellent. A really friendly and knowledgeable team, I’d recommend them to anyone. Chris was the my main point of contact, he was excellent . Thanks again Motofix
1 February 2025
Unprompted review
Reply from Motofix Group
Thank you for the wonderful feedback! We're so glad to hear that you had such a positive experience with our Exeter branch.it’s great to know that Chris and the team provided excellent service throughout. Your recommendation means a lot to us. best wishes, Carla Farrell, Motofix.
I can honestly say that Motofix have…
I can honestly say that Motofix have been one of the best companies I have dealt with for a long time from the very polite receptionist to the helpful driver who collected my car for repair
I was kept informed at all stages of the repair and got my car back quickly
I would certainly use them again if needed well done and thank you
4 February 2025
Unprompted review
Reply from Motofix Group
Thank you so much for your fantastic review! We're thrilled to hear that every part of your experience, from the receptionist to the driver and the repair process, met your expectations. Keeping our customers informed and providing quick, high-quality service is always our goal, so it's great to know you were satisfied. We truly appreciate your kind words and would be happy to assist you again whenever needed! Thanks again, Carla Farrell, Motofix.
Reply from Motofix Group
Hi Peter, it’s great to hear that our team delivered a great customer experience. Thank you for sharing. Kind regards, Carla Farrell, Motofix.
Reply from Motofix Group
Thank you for your 5 stars and kind words. Best wishes, Carla Farrell, Motofix.
1st insurance claim repair for years!
From start to finish efficient, courteous and no problems encountered. They did what they said they would do, kept me up to date and I was impressed. Great customer experience. Repairs completed to a high standard and a great valet! It needed it!
20 January 2025
Unprompted review
Reply from Motofix Group
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience from start to finish. We really appreciate your kind words about our team’s efficiency and communication. If you need anything else in the future, don’t hesitate to reach out—we’re here to help! Kind regards, Carla Farrell, Motofix.
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