Very professional and helpful team. The communication was great throughout, I have been informed about any updates as promised. The reception staff are most helpful and absolutely professional from st... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Very helpful and friendly with excellent communication . I had a car hit while it was parked and I had insurance claim through third party, they recommended the best way to sort it out and it worked o... See more
Company replied
Fantastic service, really prompt , picked the car up the day after the accident. Really good attention to detail. They genuinely seemed like they cared about my car accident. The car was returned in t... See more
Company replied
After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot pu... See more
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Company details
Written by the company
Established in 1997, Motofix Group is an independent, award-winning accident repair and vehicle bodyshop network with nine centres across the South of England. We work with leading insurers and motorists to deliver safe, high-quality car body repairs and crash repairs to exact manufacturer standards. Motofix holds approvals from 10 automotive manufacturer groups representing 20 individual brands, and every site is BSI 10125 Kitemark accredited for vehicle damage repair. Our centres are equipped to carry out structural repairs, aluminium repairs, ADAS calibration, and Hybrid and Electric Vehicle repairs, supported by continued investment in advanced repair technology and world-class technician training. Whether managing an insurance claim or arranging a private vehicle repair, our focus is simple: to make the process as smooth and stress-free as possible through expert workmanship, clear communication, and genuine customer care at every stage.
Contact info
1 Albany Court, GU16 7QR, Camberley, United Kingdom
- 0344 2452222
- info@motofix-arc.co.uk
- www.motofix-arc.co.uk
4.6
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Amazing
Amazing! Communication was brilliant the job it’s self looks flawless and time of completion was very good.
6 January 2025
Unprompted review
Reply from Motofix Group
Thank you for the fantastic review! We're so glad to hear that the communication, quality of the work, and timely completion all exceeded your expectations. It means a lot to us that you're happy with the results! Thank you for sharing. Warm wishes, Carla Farrell, Motofix.
Great communication throughout
Great communication throughout, the estimator called me and explained everything. They kept me up to date, car looked perfect on pick up, they had done a great job and even cleaned it for me which was a great touch!
9 January 2025
Unprompted review
Reply from Motofix Group
Hi Emma, thank you for the 5 stars, glad we delivered a quality repair and a fantastic customer journey. Best wishes, Carla Farrell, Motofix.
Excellence
I've just collected my car from Motofix, Swindon after 'no fault' damage to my car was repaired. Not only is the quality of the repair excellent and the car returned to me sparklingly clean, but also the level of customer service I received throughout was beyond exemplary. A great big 'thank you' to the Team.
8 January 2025
Unprompted review
Reply from Motofix Group
Thank you so much for your kind words! We're thrilled to hear you're happy with the repair and the level of service you received,it's wonderful to know we met your expectations. We truly appreciate your feedback and are grateful for the opportunity to help! Kind regards, Carla Farrell, Motofix.
Very efficient and professional
Very efficient, friendly, helpful and professional service.
2 January 2025
Unprompted review
Reply from Motofix Group
Thank you for choosing Motofix and for your kind words. Warm wishes, Carla Farrell, Motofix.
Fantastic service from start to finish.
Fantastic service from start to finish.
Hi quality of workmanship would highly recommend to anyone
23 December 2024
Unprompted review
Reply from Motofix Group
Thank you Arthur for your wonderful feedback and recommendation. Warm wishes, Carla Farrell, Motofix.
Amazing
I have done one review, but it’s not appearing anywhere??
I had a deer commit suicide on my car in dark rural Oxfordshire- the damage - all body work, no humans - was incredible! Went to this place for repair. Honestly, it looks better than it did before- amazing job, they even cleaned it inside n out- something I’ve not done for at least3 years😉. Didn’t report any fur or venison found .They also supplied a courtesy car for the duration . Certainly I know where I’ll be going if needed in future- thanx so much. AJ69.
10 December 2024
Unprompted review
Reply from Motofix Group
Thank you so much for your fantastic review! We're so glad we could help after such an unexpected (and unfortunate) situation with the deer. It's great to hear that the repairs exceeded your expectations, and we're happy you appreciated the extra touch with the cleaning! We're also glad the courtesy car made things easier for you. Your trust in us means a lot, and we’re here for you anytime you need us in the future. Thanks again, and take care! Best Wishes, Carla Farrell, Motofix.
The Oxford branch were always polite…
The Oxford branch were always polite and friendly and efficiently and promptly repaired my car OU21 XJD They provided me with a courtesy car and returned our car in immaculately valeted condition at the time promised
20 December 2024
Unprompted review
Reply from Motofix Group
Hello David, We're so glad to hear that you had a positive experience with our Oxford branch. It's great to know that our team was polite, efficient, and delivered your car back to you in immaculate condition, as promised. We appreciate your feedback and your trust in us. If you ever need anything in the future, don’t hesitate to reach out! Kind regards, Carla Farrell, Motofix.
Customer service was excellent
Customer service was excellent. Very good organisation and first class workmanship.
12 December 2024
Unprompted review
Reply from Motofix Group
Thank you for the 5 stars, it’s great to hear that our team delivered a great customer experience. Warm wishes, Carla Farrell, Motofix.
Friendly staff
Friendly staff. Professional & efficient service. Would highly recommend
13 December 2024
Unprompted review
Reply from Motofix Group
Thank you Julie for your 5 star rating and recommendation. Kind regards, Carla Farrell, Motofix.
I cannot fault motofix
I cannot fault motofix. From start to finish the guys were fantastic. Communication was brilliant, and the end result was absolutely brilliant. A big thankyou.
6 December 2024
Unprompted review
Reply from Motofix Group
Hi Caroline, Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with Motofix from start to finish. Thank you for sharing, Best wishes, Carla Farrell, Motofix.
Bodywork
Great service, car collected and picked up from home. The car came back shining and thoroughly cleaned inside and out very happy. Would recommend it to anyone.
4 December 2024
Unprompted review
Reply from Motofix Group
Hello Tomasz, can't thank you enough for the recommendation, so glad the repair exceeded your expectations. All the best, Carla Farrell, Motofix.
Good comms and quality repairs
Good communication from the start from Motofix Cirencester and pleased with the quality of repairs. Everyone we spoke to was efficient and the repairs were done to a good standard in the timescales promised promised. The collection and delivery service is an added bonus.
22 November 2024
Unprompted review
Reply from Motofix Group
Hello Lynda, it’s great to hear that our team delivered a great customer experience. Thank you for your kind words and recommending us. Best wishes, Carla Farrell, customer Service Manager, Motofix.
Nice job
Workers polite
Gave me a car to borrow
Collected my car
Returned when mended
2 December 2024
Unprompted review
Reply from Motofix Group
Hi Janet and Nick, thank you for your kind words and recommendation. Kind regards, Carla Farrell, Motofix.
Professional and did a great repair…
Professional and did a great repair job. Car looks good as new.
8 November 2024
Unprompted review
Reply from Motofix Group
Thank you for the 5 stars, glad we delivered a quality repair and a fantastic customer journey. Thank you for sharing, Best wishes, Carla Farrell, Motofix.
Professional service
Professional service, great communication. Very pleased with the result.
29 November 2024
Unprompted review
Reply from Motofix Group
Hello Jo, I am pleased to hear that our Exeter team looked after you during your repair journey. Thank you for the feedback, we'll be sure to pass it on. Warm wishes, Carla Farrell, Motofix.
Excellent work and customer care
Thanks for taking so much care repairing my car, I am very happy with the work and the customer care.
2 December 2024
Unprompted review
Reply from Motofix Group
Thank you for your kind words Kate! We're so glad to hear that you're happy with both the repair work and the customer care you received. Warm wishes, Carla Farrell, Motofix.
Very satisfied
Motofix was selected by my insurance. They were very professional, kept in touch throughout, and did an excellent job.
26 November 2024
Unprompted review
Reply from Motofix Group
Will, I'm thrilled to hear our team looked after you during your repair journey. Thank you for sharing. Best wishes, Carla Farrell, Motofix.
First class
A really efficient service. Courteous, helpful & kept me in the loop all the time. Had a decent hire car whilst mine was in. Repair was an insurance job & managed really well from initial report to insurers to getting car back. Have no hesitation in recommending Motofix.
12 November 2024
Unprompted review
Reply from Motofix Group
Hi Lynn, glad our team delivered a great experience, thank you for your recommendation. Warm wishes, Carla Farrell, Customer Service Manager, Motofix.
Brilliant service from start to finish…
Brilliant service from start to finish and everyone I spoke to was friendly and professional
25 November 2024
Unprompted review
Reply from Motofix Group
Hi Rosanne, thank you for your kind words, it’s great to hear that our team delivered a great customer experience. Kind regards, Carla Farrell, Motofix.
Fast, efficient and friendly service
Fast, efficient, friendly service. Motofix we’re great when repairing my rear wing and bumper… they even helped with the return of my hire car!
11 November 2024
Unprompted review
Reply from Motofix Group
Wow, fantastic review Neil, we're thrilled to hear you were pleased with our fast, efficient, and friendly service. Thank you for your kind words. Kind regards, Carla Farrell, Motofix.
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