Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more
Company replied
Megan was patient with me and over all helpful. I asked her could she simply phone me instead of speaking to several others and she was happy to. Only problem is I’m having difficulty with the custome... See more
I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more
Company details
Written by the company
Competitive Annual and Short Term Taxi Insurance
Contact info
Nile Street 68, N1 7SR, London, United Kingdom
- www.motorcade.co.uk
4.4
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 week
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Jamie Leigh was very helpful 10/10
8 July 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Hamzih,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Acorn Team
Good and very polite
8 July 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Moheez,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Acorn Team
Really poor service
I used the web chat to understand why when I try to cancel my policy it can’t be ‘found’. I spoke to a jamailegh who was not helpful at all and just said that I’m filling the information incorrectly, though I was able to speak to her and pass data protection. She never gave me any further advice and closed the chat. I’ve literally been trying to cancel my policy since last month and I am not getting anywhere. Really dissappointed.
7 July 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Saleena,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Acorn Team
Reply from Motorcade Insurance
Good morning Lucky,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Customer service is not available
I had a problem with payment and I was sent an email to the customer service and i request a call back but nobody get back to me and nobody help me to pay for my car insurance!! I was so disappointed, if you are see my reviews please contact me if no i will write a bad review every day
2 July 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Saro,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Millie was really helpful in helping us…
Millie was really helpful in helping us assign our private number plate
4 July 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Chloe,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Paul,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Jamieleigh provided outstanding…
Jamieleigh provided outstanding customer service from start to finish. She was incredibly patient, kind, and professional throughout the entire process.
I was very stressed because my insurance had been set up incorrectly, but she took the time to explain everything clearly, answered all of my questions, and guided me through every step until the issue was fully resolved.
She never rushed me and made sure I understood exactly what needed to be done. Thanks to her support, my policy was cancelled correctly and my refund was processed without any confusion.
Jamieleigh is a real credit to Motorcade. Her excellent communication, patience, and willingness to help turned a stressful situation into a very positive experience.
Thank you so much, Jamieleigh. I truly appreciate all your help and wish every customer service representative was as helpful and caring as you.
3 July 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Neda,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Quick and helpful
2 July 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Lachlan,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Cristein was very helpful in helping me…
Cristein was very helpful in helping me sorry if I spelt u name wrong but thanks for your help
1 July 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Mark,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Dylan W
Dylan W. Was great service. Helped me with everything I needed to know. Answered all of my questions and went into full detail on how he could help with my needs and questions. Highly appreciate him. Well done Dylan 👍🏻
1 July 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Lewis,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
JAMIELEIGH was very helpful today…
JAMIELEIGH was very helpful today sorted my problem and sorted it very quickly
30 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Colin,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I was able to speak to someone to get…
I was able to speak to someone to get my problem sorted (changing payment date) and was able to sort it straight away. Gary was nice and professional and was able to get it completed in a matter of minuets so thank you
29 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Ann,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Very quick response and gary was very…
Very quick response and gary was very knowledgeable in dealing with my queries
29 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Lisa,
Thank you for your great feedback and rating!
Kind regards,
The Motorcade Team
Excellent service
29 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Jo,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Anthony,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Very helpful and understanding
Very helpful and understanding. Give me good advice.
25 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Melanie,
Thank you for your great feedback and rating!
Kind regards,
The Motorcade Team
Jamie-Leigh was so hopeful today on…
Jamie-Leigh was so hopeful today on live chat,
25 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Lauren,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Never had an issue with this company
Never had an issue with this company. It's a minor incovenience you can only contact them via web chat however they've always connected and responded fast and efficiently. Maddison was very helpful today
25 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Ellie,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Maddison on Webchat was amazing!
My advisor on Webchat was Maddison and she was kind and straightforward with all the information I needed. She was forthcoming where she needed to be without being dismissive and this is very helpful to me. I would recommend her customer service skills to anyone and I commend her on her professionalism.
24 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Cinema,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
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