Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more
Company replied
Megan was patient with me and over all helpful. I asked her could she simply phone me instead of speaking to several others and she was happy to. Only problem is I’m having difficulty with the custome... See more
I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more
Company details
Written by the company
Competitive Annual and Short Term Taxi Insurance
Contact info
Nile Street 68, N1 7SR, London, United Kingdom
- www.motorcade.co.uk
4.4
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Lilly Anne was more than very helpful . Ideal
Lilly Anne was very helpful . Helped me straight away regarding my car insurance .great to deal with
Perfect customer services also
1000% perfect
9 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Stephen,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Conversation was so great and…
Conversation was so great and helpful..👍
Very cool and calm guy.
9 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Ikram,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorade Team
Godfred takyi was amazing at helping us…
Godfred takyi was amazing at helping my partner sort out our insurance policy via webchat.
Thankyou so much for all your help.
Good customer service.
9 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Demi-dion,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Easy access
Easy access! Theyve done everything for me without having to do anything to be honest.
Reliable insurance also.
8 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Sophie,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Dom,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great customer service and very helpful…
Great customer service and very helpful from Megan.
5 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon John,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Mr JAMIELEIGH have done great job and…
Mr JAMIELEIGH have done great job and was so polite and respectful and as a customer I’m really glad to having stuff like JAMIELEIGH
well done.
5 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
It's a fraud company I call them to…
It's a fraud company I call them to extend my payment date they refuse and threat they will cancel the policy never buy car insurance company who treat their very badly worst insurance I ever seen
5 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Sandeep,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Jovanovics,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
What a Shit 💩 company i have ever…
What a Shit 💩 company i have ever seen no words for this ridiculous company
4 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Jobandeep,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Very quick ace fixing the problem you…
Very quick ace fixing the problem you came to them about
3 June 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Fanta,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Alisha,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Hi Marta,
Thanks for your lovely feedback and rating.
Kind regards,
The Motorcade Team
Great customer service was really…
Great customer service was really helpful helping me with my queries.
1 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Nikita,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Maddison from the online chat service…
Maddison from the online chat service was 10/10
1 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning George,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great i need cancel my policy it was…
Great i need cancel my policy it was very easy agent was very helpful
1 June 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Ali,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great help sorted what I needed doing…
Great help sorted what I needed doing with out any problems an very quick at there work
28 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning both,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Easy to talk too and helped with the…
Easy to talk too and helped with the questions I didn’t understand
27 May 2026
Unprompted review
Reply from Motorcade Insurance
Hi Bianca,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Policy cancelled without my knowledge…
Policy cancelled without my knowledge and receiving no contact from them. Went into the chat to find out why and was told that a payment had not been made when the payment had already been made they they asked if I had no communication from them and then the chat was ended before I could answer. I’m extremely unhappy with this as I could have been driving uninsured and not known about it! I had logged into as I noticed that they had not taken my payment yesterday- the day it was due.
27 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Frank,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Motorcade Team
Very helpful support
Isobel was very helpful in responding to my request today. saving me time and money. Thank you
27 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Comfort,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
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