Banner for Motorcade Insurance

Motorcade Insurance Reviews 

421
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the efficiency and speed with which their issues were resolved. Reviewers are particularly impressed with the quick response times and the knowledgeable assistance provided by the team. However, some customers also noted difficulties with the company's online services, experiencing issues with the customer portal not working correctly or pages displaying errors when trying to make changes. Additionally, a few other people also felt that customer service responses were sometimes slow or unhelpful, with some reporting being ghosted or not receiving updates after contacting the company.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the helpfulness,... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency and professionalism of the... See more

Response time

Reviewers mention positive feedback about response times, with many customers reporting quick and efficient... See more

Website

Customers had ambiguous experiences with the website, with many praising the web chat service for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more

Company replied

Rated 5 out of 5 stars

Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been... See more

Company replied

Rated 5 out of 5 stars

Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more

Company replied

Rated 5 out of 5 stars

I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more


Company details

  1. Money & Insurance

Written by the company

Competitive Annual and Short Term Taxi Insurance


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(421)

212 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I have been trying to cancel my insurance for over a week. I've only been with these for 3 weeks. I have made multiple attempts to contact them. The live chat doesn't work. No one is picking up any emails. I am recieving the same email over and over again telling me to fill in the cancellation form I have already filled in twice!! Now they're threatening to cancel my policy! They were quick enough to take almost £600 deposit, but don't want to cancel the policy! They stated in the email that the cancellation will be done from the date they receive the form! Its all a scam! Terrible company. DO NOT USE!!! I am in the process of making a complaint.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and patiently support by one…

Very nice and patiently support by one of the team members called Francois, I spoke with him and he listened to me so patiently, He fond that my English speaking is good but no like native people so answered me slowly in understandable accent with patience and finished conversation after making sure my request was done . 🙏

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service by Keira

Brilliant customer service by Keira, I was initially distressed because I was trying to make a change on my policy online but was really struggling, spoke to Kiera via webchat who then agreed to call me and update my changes over the phone, I was hesitant at first as I have been messed around before but she did infact ring me back as promised and delivered amazing customer service and was sure to explain everything to me clearlyand proffesionaly. Very happy, would definitely recommend

17 December 2025
Unprompted review

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