MotorCycle Direct Reviews

5,618

•

4.2

Motorcycle Insurance Agency

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Review summary

Created with AI, based on recent reviews

Looking at 439 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive pricing and value, often finding quotes fair and inclusive of necessary extras. Many people highlight the straightforward and easy online process, noting quick setup and instant document access. Reviewers also appreciate the clear website navigation and helpful customer service. However, some customers noted website issues, like difficulties printing documents or accessing account portals. A few other people also felt customer service could be slow, citing long chat wait times, unhelpful responses, or the absence of a direct phone line. Additionally, some consumers mentioned concerns about inflated renewal prices.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting competitive prices and good value for the... See more

Website

Clients share ambiguous opinions on website functionality, with some reviewers finding the website clear,... See more

User experience

Customers had positive experiences with user experience, finding the process easy and straightforward from... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction, highlighting... See more

Reviews shaping this summary

easy to process online. Its been a while since I took insurance out with with Motorcycle Direct and there seems to be so many more add on's this year its become a minefield of extras.

Company replied

Good price.Everything was very straitforward. The only problem I had was when trying to print my certificate. The background would print but not the text. I did overcome this in the end by making a sc... See more

Company replied

Not a bad experience, eny questions you have to go through a chat box no direct phone line but that was ok.

Company replied

Chose because of reasonable price. Doesn't start for 3 weeks. Hopefully will never need to claim.

Company replied

Company details

#11 of 11 best companies in Motorcycle Insurance Agency
#207 of 231 best companies in Insurance agency
#172 of 178 best companies in Insurance broker
#123 of 137 best companies in Insurance company

About MotorCycle Direct

Written by the company

MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.

We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.

Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE

Contact info

Midland Way, BS35 2JX, Thornbury, United Kingdom
www.motorcycledirect.co.uk

4.2

Great

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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All reviews

(5,618)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 23, 2026

Robbers normally wear masks

I was charged over £75 to cancel a £120 policy less than a month into the policy. Didn't send me an email to tell me, just sent me a general notification email. They then wanted to charge me another £25 for not paying it on time, again the reminder was just a gerneal notification email. No phone number to speak to anybody, all done with live chat. Wouldn't like to use them for a claim if this is how good they are cancelling a simple policy.

23 March 2026

Unprompted review

Reply from MotorCycle Direct

Apr 2, 2026

Hi Colin

We’re sorry you haven’t enjoyed your experience with us. We can see that you requested the cancellation on the 13.03.2026 for 15.03.26. An email was sent out confirming the outstanding balance on 13.03.2026, which we can see that you opened. A further reminder was sent on 23.03.2026, which you opened and contacted us about. we can see that the outstanding balance was paid, thank you. I can confirm that there is no further outstanding amount on the policy.
Many thanks

MotorCycle Direct

Mar 19, 2026

Motorcycle Direct came out the cheapest…

Motorcycle Direct came out the cheapest for me, I am UK but for reasons related to my work I had to change my UK licence for a EU licence and need to keep it as EU. Many insurers charge extortionate premiums for UK riders on EU licence so it was nice to get a fair quote. I did need to contact support and it was hard to find a support phone number.. but then they were great.

18 March 2026

Unprompted review

Reply from MotorCycle Direct

Mar 20, 2026

Hi Andrew

Thanks for the 5 stars. We are glad that you were able to get your policy set up with us. We hope that you have been able to access the portal, as we can see one of our agents has been in touch to help you with it. If you need any help in the future, please let us know!

MotorCycle Direct

Mar 19, 2026

simple process

great price which included all the usual addons already

19 March 2026

Reply from MotorCycle Direct

Mar 20, 2026

HI Glyn

Thanks for the 5 stars, we are pleased that you were happy with the price of our product. If you need any help in the future, please let us know!

MotorCycle Direct

Mar 19, 2026

18 March 2026

Reply from MotorCycle Direct

Mar 20, 2026

Hi Trevor

Thanks for taking the time to leave your review!

MotorCycle Direct

Mar 18, 2026

Really easy to get my Quotation

Really easy to get my Quotation and cover. Seemed like really good value too.

18 March 2026

Reply from MotorCycle Direct

Mar 20, 2026

Hi Peter

Thanks for taking the time to leave a review, we are glad that you found it so easy to set up your policy online, and at a price that suits you.

MotorCycle Direct

Mar 17, 2026