easy to process online. Its been a while since I took insurance out with with Motorcycle Direct and there seems to be so many more add on's this year its become a minefield of extras.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price.Everything was very straitforward. The only problem I had was when trying to print my certificate. The background would print but not the text. I did overcome this in the end by making a sc... See more
Company replied
Not a bad experience, eny questions you have to go through a chat box no direct phone line but that was ok.
Company replied
Chose because of reasonable price. Doesn't start for 3 weeks. Hopefully will never need to claim.
Company replied
Company details
- #11 of 11 best companies in Motorcycle Insurance Agency
- #207 of 231 best companies in Insurance agency
- #172 of 178 best companies in Insurance broker
- #123 of 137 best companies in Insurance company
About MotorCycle Direct
Written by the company
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Contact info
Midland Way, BS35 2JX, Thornbury, United Kingdom
- www.motorcycledirect.co.uk
4.2
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Motorcycle insurance
Easy to get a quote the customer service team was really good
Would recommend
9 March 2026
Reply from MotorCycle Direct
Hi Rob
We are very glad to hear that one of our Support specialists were able to give you a 5-star experience! Thank you for taking the time to leave us a review, we will pass the feedback on to the specific colleague who will love to hear this too!
MotorCycle Direct
Straight forward form to complete
Straight forward form to complete. Did just take around 5 mins. Will certainly be recommending to our members.
10 March 2026
Reply from MotorCycle Direct
HI
It's great to hear that you’ve had a good experience, and thanks for the recommendations. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Reply from MotorCycle Direct
HI Tony
Thanks for the feedback, if you need any hel;p in the future please let us know!
MotorCycle Direct
Motorcycle insurance
Easy to deal with got a great price and insured my bike instantly
10 March 2026
Reply from MotorCycle Direct
Hi Michael,
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
This company has no contact…
This company has no contact number,after they took my money no one has contacted me !!!
9 March 2026
Reply from MotorCycle Direct
Hi Mr Abdulle
I can see that we have been in touch via email, and are waiting for some details to be confirmed by you. If you have any questions, please contact us via our live chat facility. Just copy and paste the below link into your browser.
http://www.motorcycledirect.co.uk/contact
Many thanks
MotorCycle Direct
Been great up until I changed my bike…
Been great up until I changed my bike and couldn’t get a quote for my new bike. Customer portal kept sending me round in circles and you can’t get to speak to anyone if you need help. The chatbot can only do so much. Such a shame so I had no option but to go elsewhere and speak to a human in a different company
4 March 2026
Unprompted review
Reply from MotorCycle Direct
Hi Annie
We apologize for the bad experience that you have had with us.
We want to understand what went wrong and see how we can improve.
Please can you contact us to discuss, you can use our Live chat by clicking here. http://www.motorcycledirect.co.uk/contact
MotorCycle Direct
Very simple and easy service
5 March 2026
Reply from MotorCycle Direct
Hi Callum
It's great to hear that you’ve had a good experience.
If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Reply from MotorCycle Direct
Hi Andy
Thank you for taking the time to leave us a review and providing us with feedback.
If we can do anything to improve your experience, please let us know by getting in touch via Live Chat. http://www.motorcycledirect.co.uk/contact
MotorCycle Direct
Really easy to put in place
Really easy to put in place.
Not the cheapest or most expensive, but covers all the bases.
Thanks
5 March 2026
Reply from MotorCycle Direct
Hi Kev,
Thanks for rating us 5 stars, we really appreciate it!
We hope we continue to impress!
MotorCycle Direct
Easy process to follow.
12 November 2025
Reply from MotorCycle Direct
Hi,
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know.
Thank you!
MotorCycle Direct
Picking up a new bike in 2 days time
Picking up a new bike in 2 days time. Tried to buy the insurance online, passed all the verifications including my bank authorisation but, final stage wouldn’t go through. Couldn’t phone them but had a Web chat - what a shower - waited for a free representative took 10 minutes. After beginning the chat, things are getting repeated and I tell them ‘you’ve already asked that - they tell me they are dealing with multiple people on line at once. (Oh great, this is going to be like Groundhog Day) Tells me it was because I needed to apply online on bike collection in 2 days - that’s why it won’t go through, I said incorrect - policy start date is on 2 days, set up can be earlier. The tell me I’ve probably got a settings issue on my computer so it probably failed a fraud test. Said but why does the same thing happen on my phone too (I’m then on 5g and not my internet), she said still failing fraud check. Asked to phone them. She said no number.
It was surreal and frustrating because the replies are so long in coming and at almost an hour, decided it just wasn’t worth the hassle because in 30 years of riding, I’ve never made a claim so I genuinely didn’t think buying something was going to be so much hassle. And they’ll know I’m not a problematic customer because a lot of that 30 years, I was a previous customer. Never again!
After all, if I ever needed to make a claim, that sounds like hell.
UPDATE : after receiving a call from MCD following my post here, it was a pleasure to hear MCD saw my post and decided to investigate and call me directly. They explained a slight error and apologised.
Well you cannot say fairer than that. Customer service as it should be. Sadly I’ve purchased elsewhere now, but instead of being excluded next year, they will be my first port of call next year.
So it’s now a 5 star review from me because unprompted, they found my review, acted and sorted it. So a breath of fresh air in the current customer service climate.
5 March 2026
Unprompted review
Reply from MotorCycle Direct
Hi Christopher,
Thank you for taking our call today and thank you for bringing this issue to our attention. We are glad we had the opportunity to provide some clarity on the matter and look forward to hearing from you again in the future.
We are here to help whenever you need us so please do not hesitate to contact us if you require anything in the future.
Thanks,
MotorCycle Direct
Easy on line set up
3 March 2026
Reply from MotorCycle Direct
Hi John,
Thanks for the 5-stars! We’re pleased you enjoyed our products & services.
Thank you!
MotorCycle Direct
Charged me £75 cancellation fee despite…
Motorcycle Direct charged me £75 cancellation fee despite trying to log into their system on the 14 day and it not working as you have to “use their chat facility”, got on the chat to cancel the next morning and had to spend over 40 minutes explaining that I had tried to cancel the day prior but charged anyway! They asked for proof that I tried to cancel and the customer service women was really quite condescending. Stay away from them, I can only imagine how awful they would be if you needed to claim.
In response to their response, it was the following morning that I cancelled my policy and not 48 hours after, your referral fees from comparison websites are not your customers problems! Your fees are astronomical
4 March 2026
Unprompted review
Reply from MotorCycle Direct
Hi Charlotte,
We’re sorry you haven’t enjoyed your experience with us.
When completing the quotation online, you would have been provided with a summary of cover, along with our Terms of Business before completing the purchase. These documents explain any administration fees, including when they apply. By proceeding with the purchase you would been required to confirm your acceptance of these terms along with the risk information being correct and accurate.
On review of your individual circumstance, we can see your policy was cancelled 2 days after the cooling off period expired. After this period expires our fees increase from £40.00 to £75.00 due to applicable fee that Insurance comparison sites charge insurers for introducing customers.
We hope this helps!
MotorCycle Direct
Reply from MotorCycle Direct
Hi,
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Everything is set out well
Everything is set out well , straight forward to filling out details as a customer makes life easy .
1 March 2026
Reply from MotorCycle Direct
Hi Paul
Thanks for taking the time to leave us a review and for the 5-stars!
We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Motor bike insurance quote.
The quote was very competitive and very easy to obtain. I decided therefore to place my business with Motorcycle Direct.
1 March 2026
Reply from MotorCycle Direct
Hi Karl
Thanks for taking the time to leave us a review and for the 5-stars!
We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Excellent service
1 March 2026
Reply from MotorCycle Direct
Hi Richard
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know.
Thank you!
MotorCycle Direct
Easy to navigate online
2 March 2026
Reply from MotorCycle Direct
Hi Robert
Thanks for rating us 5 stars, we really appreciate your kind words.
We hope we continue to impress!
MotorCycle Direct
Reply from MotorCycle Direct
Hi Paul
Thanks for taking the time to leave us a review and for the 5-stars!
We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
One star too high.
One star too high.
Utterly appaling service,impossible to navigate customer portal,cancelled a policy with 2 days remaining so could not renew tried to take money over a week before renewal due.Theives and liars do NOT use
27 February 2026
Unprompted review
Reply from MotorCycle Direct
Hi Andy
We are sorry to hear that you have been unhappy with your experience with us.
We have noted your concerns and have logged a complaint on your behalf.
MotorCycle Direct
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