Good communication, very well informed on the progress of the work been carried out.

How to start, decided to purchase a new Hymer Grand Canyon 4X4 and on researching Travelworld is the UK representation, communication started and a deal was agreed…. They requested payment in full a week before collecting (I don’t live in the UK) and this without even seen it, I reluctantly agreed, then my flight to the UK was not scheduled to land just within the opening time, Travelworld declined to open a further 30 or so minutes but offered a contribution to the hotel accommodation for one night (this I never received) the collection and handover was mostly processed but my question about a inverter was corrected (they said it had one but in reality it never). At this point I was loosing faith, I asked what is the cost to install and £3,200ish and four hours was the quote…. I ask what can be offered to make good this omission and two Hymer jackets appeared as goodwill, so now I think let’s just push-on and put this behind me …. I travel back home (this involves a ferry journey) then the Mercedes-Benz Sprinter develops a engine emissions problem and goes into limp mode less than 1,000 miles that then brings to the surface the Sprinter has sat idle for 10 months unsold …. I phoned Hymer obviously who quickly passed the problem to Mercedes-Benz UK who organised a flatbed transport back to the UK and 10 days later it returned and I paid for a service to keep
The warrenty valid), thankfully all is well now with the engine emissions ….. Then to my dismay the Truma heater became intermittent, again I phoned Travelworld who firstly
ignored my request for assistance, eventually they responded to my emails and recommended the first action with a hard re-set option on the Truma and initially that worked but only once …… Then in frustration I contacted Truma directly and they took responsibility, organised a UK dealer (not Travelworld who now stopped replying) who took my booking that involved a trip back to the UK at my expense, then
It was found to be a wiring problem on the Truma heater block connection to the glow plug…. So here I am less than 2,000 miles and thinking I have questionable support from Travelworld who appears have little honour and only focus to respond about sales enquiries…. Just my experience but all factually correct and I can provide email evidence. ….. Apologies for the long description but I needed to get this off my chest.

Excellent company did an mot on our new campervan good value for money and cleaned it inside and out free of charge

Very poor treatment by service manager. At best unethical

As before the best service was provided great team thanks.

Very pleased with the buying experience from the start to handover, all very professional, honest and dedicated staff.
Especially a big thanks to Ryan for making it happen.

Really impressed with the service I've received today from Travelworld. I needed urgent help with a significant issue which would have prevented me from travelling on a planned trip to France next week.

Holly got me booked in for the following day. When I arrived Steve Hodgkins checked me in and after diagnostics (and a couple of other jobs I requested) was really helpful in clearly explaining the issue, arranging the parts order & getting me a slot asap next week to get things fixed.

He also gave me a clear view of the costs - not the cheapest, but I'm very happy...thanks to Travelworld we'll only be delayed 1 day...thanks!

Steve Hodgkins and the team at Erwin Hymer are all five star. Very attentive. Knowledgeable and interested in what your problems are. They really want to help and go out of their way to make you welcome. Will definitely be going back and hope Steve is still there to help us 🤩

Steve B the salesman who truly looked after us from the start to the finish. Excellent service from the staff and management

Thanks to everyone at Erwin Hymer for getting our leak sorted and back on our way from NW Scotland to the South of France only a day late. Brilliant service and a special thanks to Steve Hodgkins

as usual great service of Steve and the workshop lads
sorted the warranty issues very quickly
Thanks
Mick

We recently had a positive experience with Erwin Hymer Centre Travelworld after some initial challenges. Steve Hodgkins in the service department was particularly outstanding, keeping us updated with calls and emails while ensuring our issues were resolved efficiently. Additionally, staff like Rob, Hannah, and Amber stood out for their professionalism and willingness to go the extra mile. The service team demonstrated great attention to detail, making sure all concerns with our Hymer were addressed. While the overall journey had some frustrations, the excellent customer service from these individuals made a real difference. Thank you for restoring our faith in the company! Four stars from us.

Delighted with the service today. Had arranged to drop our van in on the way home from our break away as we were having some minor warranty work carried out. We arrived early and immediately Steve Hodgkins got the van into the workshop to minimise our delay. Work carried out and we were on our way in just over an hour. Really can’t fault the service thanks to Steve today. Thank you.

Ryan was very welcoming and he took time to understand what our specific needs were - as well as advising us on the things we hadn't considered. He was very knowledgeable about the motorhome models and options that would meet these needs. The experience of buying a motorhome was comfortable and assuring.

I dealt with Steve Hodgkins he was friendly efficient and keen to assist. He was fully prepared upon my arrival agreeing the work scheduled. He kept me advise of progress at all times as necessary.

Steve Hodkins thoroughly explained the warranty work carried out to our Motorhome and ensured we were happy with the work before we left.
Karl also did his part in following up on his recent sale to us.
Thanks for the attention we received

Price has quoted Slight hold up on the time scale due to IT issues.

Terrible experience resulting in financial ombudsman taking case and legal action. Full documentation available and verification of actions can be made by both financial ombudsman’s and legal team.

We took our Motorhome to Travelworld on 16 Jan for a diagnostic report and met Steve Hodgkins for the first time. Steve was very helpful, attentive and knew what he was doing. My dealings with previous front desk service personal on numerous times over the last 2 years have not been particularly smooth so I welcome Steve and sincerely hope he can restore my faith in Travelworld.

Travelworld have really got their act together now. It was a pleasure to go today to have some work done under warranty and it was all undertaken quickly and to our complete satisfaction. Thank you Rob and Hannah.
It has made a real difference to our experience with TW.