Activate Collision Solutions  Reviews 

761
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional level of service. Customers frequently praise the friendly staff and the outstanding quality of the vehicle repair work provided. People note that cars are returned looking brand new, while the entire process is handled smoothly and efficiently from start to finish. Some reviewers were not happy with communication issues, noting difficulties getting through, unhelpful responses, and unexpected delays during the repair process. A few customers also reported poor repair finishes, loose parts, and recurring mechanical problems after finally picking up their vehicles from the garage.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff members are helpful, professional, and... See more

Staff

Customers had positive experiences with staff, frequently noting that the team was very helpful and... See more

Quality

Clients share positive opinions on quality, noting that vehicles are returned in excellent condition with... See more

Product

Reviewers highlight ambiguous aspects of product quality, as experiences vary significantly. While some... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers praising the helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was such a pleasant experience.I am quite impressed at the quality of work as my car looks like brand new. I appreciate the concern of both the insurance company and the excellent work of the Car... See more

Company replied

Rated 5 out of 5 stars

It was great experience with this company. All damages was repeated very quick and in high quality. My company lables was even copied and replaced. I can't find any difference in colour. Just... See more

Company replied

Rated 5 out of 5 stars

I had my VAUXHALL repaired by Steer Dorchester Prestige. The repairs were completed on time, and my car was delivered to my home address in immaculate condition — it looked like brand new! The staff w... See more

Company replied

Rated 5 out of 5 stars

From the moment I dropped the car off to getting the car back with the aid of the lovely Geoffrey, the service Steer Prestige delivered was nothing but exemplary. Callum kept me updated of the pr... See more

Company replied


Company details

  1. Vehicle Repair

Written by the company

Motor Repair Network works on behalf of insurers to manage the repair process when a vehicle has been damaged in an accident or collision on the road.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

761 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(761)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely people to deal with ,always…

Lovely people to deal with ,always happy to answer my questions.
Car has been returned today ,paintwork looks amazing ,car has been returned with the same amount of diesel as when is been picked up! WOW , usually garages dont make this effort.
100% recommend them.

17 July 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning Cryss,

Thank you so much for the kind words! We're really glad you're happy with the repairs. We always aim to go the extra mile, so it's great to hear that it made a difference. Thanks for the recommendation!

Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with, communication very good just all round top service

15 July 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning Marc,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Good job

Amazing attention to detail on my car's repair and customer service from the lady at the body shop reception, she's a star ⭐.

7 July 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning Kelvin,

Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.

Rated 5 out of 5 stars

Great courtesy and professionalism

I’d like to sincerely appreciate the entire team for their outstanding service. Right from the first day, your team displayed great courtesy and professionalism. I especially value the patience you showed in listening to my concerns and ensuring every detail was noted. The periodic updates you provided kept me informed and reassured throughout the process. It’s rare to find such a considerate and transparent approach these days. Thank you for your excellent work — I will gladly recommend your service to others

9 July 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning Anil,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Very good …

Repairs ran over a bit but I was kept informed regularly and so not a problem. Excellent repairs

7 July 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning Rob,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

MRN feedback

Motor Repair Network showed great patience with my queries. The main thing is they selected Steer Automotive group for repairs which dealt with the car recovery and repairs professionally.

3 July 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning Haider,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Did really good job with my repair and…

Did really good job with my repair and did fast than expected really appreciate their work.

1 July 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Bibek,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Genuine, friendly and professional

Genuine, kind, friendly, caring staff and professional efficient repairs after a deer strike at speed. I was very impressed with the unexpected interior clean of my filthy car too - THANK YOU!

27 June 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Charlotte,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Marshmallow Repair Network

MRN, my wife and l were pleasantly surprised, by great workmanship by Chatham Steer garage. They kept us updated every step of the way. Thank you Kirsty.

20 June 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Daniel,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Excellent repair and communication

Excellent repair and communication. David who collected my car for repair and delivered it after repair was brilliant making the process so easy. I have no complaints in the work done on my car.

16 June 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Geoffrey,

Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.

Rated 5 out of 5 stars

Great job has done to my vehicle

Great job has done to my vehicle. Thank you.

22 May 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Ozlem,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Excellent!

Excellent!
The whole repair process was smooth, the team was regularly sending me the status updates!
The repairs were quick and of high quality! The staff was very customer-oriented on all the stages.

13 June 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Andrii,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Alton Cars of Hull

Alton Cars of Hull. Totally professional outfit from their initial phone call, right thru to me handing back their courtesy car. After a whole year of wrangling and waiting on my insurance company Alton Cars materialised to reassure and repair. They went above and beyond.

10 June 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Sue,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Highly professional approach and…

Highly professional approach and meeting customer needs

9 June 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Yasir,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 4 out of 5 stars

Excellent service

Excellent service, communication and scheduled service on time.

3 June 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning Shiraz,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Perfect garage

Perfect garage

2 June 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Great communication start to finish

Great communication start to finish. Friendly staff. Excellent quality with the repair.

29 May 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good afternoon Neil,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Paint work is immaculate very good 👍

Paint work is immaculate very good 👍

5 May 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Fantastic service

Fantastic service; fast and friendly. Really happy with the quality of repair following a non-fault accident.

23 May 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Morning,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

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