Motors.co.uk Reviews 

1,232
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to navigate, deeply appreciating the clear search filters and smooth browsing process when looking for cars. Many reviewers frequently highlight that the staff members provide wonderfully helpful advice and deliver truly professional assistance throughout the entire vehicle search journey. Some reviewers were not happy with unexpected vehicle faults, hidden mechanical problems, or missing description details discovered shortly after completing a purchase. Some people also mentioned frustrating difficulties regarding website navigation and restrictive search filters when trying to narrow down potential choices effectively.

What people talk about most

Website

People report ambiguous experiences with website, with many reviewers praising the platform for being simple... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply mixed experiences. While some consumers... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting that the platform is very... See more

Staff

Consumers find staff to be positive, highlighting helpful and friendly service throughout the purchasing... See more

Service

Users describe ambiguous interactions with service, reflecting heavily divided opinions and experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied

Rated 5 out of 5 stars

Was good but still needs more info. Hpi clear no insurance claim vehicles history ref write off accidents actually apologies I just went back on the site and is all there. So I’ve upped my markings.... See more

Company replied

Rated 5 out of 5 stars

I wished to write to thank Wye for helping me get a very special Motorcycle Tour underway after helping replace the Battery at no notice on my BMW 850 GS . Fantastic service and advice so much apprec... See more

Company replied


Company details

  1. Online marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,232)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good selection of vehicles

Good selection of vehicles, slightly disappointing on filters, if you have selected manufacturer or brand then select fuel electric /petrol hybrid you the have to reselect brand again.

31 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ian,

Thank you for your review,

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We'll ensure your feedback is passed to the relevant team!

We hope you continue to use MOTORS for your future car searches.

Thanks,

The team at MOTORS

Rated 1 out of 5 stars

After being with Motors fur 15 years…

After being with Motors fur 15 years plus, circumstances forced me to suspend my advertising but this company would not allow me to until contract end…which was 6 months !!
Not even a disciplined rate…!
Very disappointed.
When I return I will most DEFINITELY not be honing them again.
Baware of the contract you are signing everybody.

29 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mark,

Thank you for your review.

We are so sorry to hear that you were not happy with the service you are receiving as a Dealer. Customer experience and satisfaction is our priority, and we want to get this resolved.

I have asked your Account Manager to get in touch to talk through in more detail.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Found exactly the car I was looking…

Found exactly the car I was looking for. Bought the car with a good trade in for my old one.
Trust Ford are friendly and very professional.

27 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Gareth,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Great way to find a car

Great experience from motors.co.uk and from JD Motors, clear details on the site, great communication and great experience with the seller.

25 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Simon,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

TopLine Motorz / Hussain Khizar in Bradford is a FRAUD

TopLine Motorz in Bradford is a complete fraud and it is a shame that this kind of frauds is allowed to keep going on in situations such as this, Hussain Khizar sold a faulty car in march , even after promising 6 months warranty it’s been over 4 months he has refused to come get the car or refund even after getting a CCJ against him he told me to suck his balls . So appalling

15 March 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Anthony,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Following an internal investigation we can confirm this dealer has now been removed from our site. If you still have any questions, please contact consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Finding a car made easy.

Very easy to scroll through and very informative.

27 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Thomas,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Excellent experience

Excellent experience

25 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Graham,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Just like the site

26 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Michael,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very easy to understand the procedure…

Very easy to understand the procedure and the staff are exceptionally helpful very good 👍

26 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Kenneth,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

very friendly sales man

very friendly sales man. good follow up call. lots of information given.

25 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Chris,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

I liked the look of the cars

I liked the look of the cars

21 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Kim,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Phone Help

Had a problem with invoices today - Sam was an absolute genius!

20 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Rob,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Excellent website

Comprehensive list of suitable cars
Very helpful and easy to use

18 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Diane,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Good response time to enquires

Good response time to enquires

18 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Christine,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very positive experience with Motors.co.uk

Very positive experience with Motors.co.uk, would like to say a big thank you to Delisa from the onboarding team who has been professional, patient and a pleasure to speak to from day one.
Many thanks Delisa
Chris Triedandtestedcars

4 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Chris,

Your review really made us smile!

Thank you so much for taking the time to leave us this review. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

Thanks

The Team at MOTORS

Rated 4 out of 5 stars

Motors is a great site

Motors is a great site, easy to navigate and from my dealing, The have found the dealers to be responsive to any queries or questions you may have

16 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Debra,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Volkswagen Polo- RJ63KXF

Went to view a white Volkswagen Polo (RJ63KXF) on the 28/07 (Benson street, Leicester) put down a £100 holding fee, did not end up purchasing the car due to a cracked window screen, bodged paint work ect, that was not & is still not shown in the photos & was informed i would receive my £100 holding fee. It is now the 14/08 and I have still not received my holding fee. I highly DO NOT recommend this dealership. Thieves

28 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi BH,

Thank you for your review.

We are so sorry to hear about your recent experience. We take such matters seriously and are committed to preventing similar issues in the future. We have raised an internal investigation with the MOTORS Trust and Safety team. Rest assured we will take appropriate action with regards to the Dealers account with us.

If you still have any questions, we urge you to contact us at consumer.support@motors.co.uk so we can look into this further.

For future guidance on safe vehicle purchases, please check our Safe Buying Advice:

https://news.motors.co.uk/safe-buying-advice/

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Poor response from dealers.

Motors website is excellent.The dealer I Emailed has not so far responded so,although the website is excellent the dealers response makes the website irellevent.

14 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Ray,

Thanks for your feedback, we are pleased to hear you found the website excellent.

Trust pilot reviews are intended to gather input on the usability and overall experience of the website itself, separate from the seller’s service. It’s a shame to see a 1-star rating based on the dealer response, especially when your experience with the site was positive.

That being said we understand your frustration with not getting a response. Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can look into this.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very good site

Very good site. Ideal if you are looking for a change of car. Got my last car through the ads on the motors site

11 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Steve,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS and do not buy the Citroen DS3 reg. YH15RDV
(unless you want to be paying for a new engine as well)
I made the mistake of ignoring the bad reviews and giving them the benefit of the doubt. The mileage had been clocked 10,000 miles which they failed to mention and within a week the engine had burned through all the oil it was sold with. Over the following few weeks the car went through 4-5 litres of oil as the engine burnt it straight out and a mechanic found a leak also which is noted on several recent MOTs except for the one conducted by Dhillon. They have refused to accept ANY responsibility and have come up with many different excuses for the same issues. The photo below clearly shows the soot on the back of the car from the oil burning straight through and the timing belt is perished in the engine however the warranty I bought with it only covered up to £2,000, not enough for a new engine. I returned the car to them to fix due to their unwillingness to accept that there was a problem and their appalling communication. Each day I had to contact them to ask what was happening with it and every day it was the same ‘this mechanic doesn’t know what’s wrong with it so they’re going to come back tomorrow’ until they told me they sent it to a garage but refused to tell me where and refused to give me the contact details of this garage so I could speak to them about it. Despite raising the issues with Dhillon Motor Company within weeks of buying the vehicle, they refused to give me a full refund, taking over £600 from me and trying to blame me for the issues. Dhillon continue to refuse responsibility so I have no doubt they have not fixed the vehicle before returning it to the forecourt for the next poor victim of their scams.

9 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Alanna,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

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