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Motor Source Group Reviews 1,304

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional demeanor, making the car purchasing process smooth and easy. Many people highlight the excellent customer service, noting the clear communication, quick responses, and detailed guidance provided throughout the entire experience. The ordering process is frequently described as straightforward and hassle-free, with consumers appreciating the efficiency and the valuable advice received. However, some customers also noted issues with communication, mentioning a desire for more frequent updates. A few other people also felt that there was a lack of transparency and poor communication regarding their orders, leading to disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, professionalism, and... See more

Order

Users describe positive interactions with the order process. Many customers found it easy to order, with... See more

Product

Reviewers mention positive feedback about the product. Many customers express excitement and satisfaction... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the politeness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just bought a Cupra Tavascan from motor source group. Dealt with Dave Flaherty who was brilliant. Very knowledgeable and keen to put a Fantastic deal in place. Having never used this type of service I... See more

Company replied

Rated 5 out of 5 stars

This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more

Company replied

Rated 5 out of 5 stars

Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more

Company replied

Rated 5 out of 5 stars

I've just taken possession of my new BMW supplied via Motor Source. A truly awesome experience! Huge discount on new, having chosen all the options trim and colour I wanted. The team at Motor Source w... See more

Company replied


Company details

  1. #13 of 100 best companies in Car dealer
  2. #1 of 7 best companies in Audi dealer
  3. #1 of 4 best companies in BMW dealer
  4. #1 of 2 best companies in Ford dealer
  5. #1 of 2 best companies in Toyota dealer
  6. #1 of 8 best companies in Volkswagen dealer

Written by the company

Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.


Contact info

Promotion box for Motor Source Group

Save thousands off your new car

New car discounts if you work in the Blue Light community!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Puma Purchase

Stephen was so helpful , explained everything clearly, including my choices. A very professional approach.

6 March 2026
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Reply from Motor Source Group

Thank you for sharing your review Yvonne. We're pleased to hear how Stephen helped with your new car, making everything clear and explaining the choices to you as well.

From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent service

Excellent service, Good information, prompt response to enquiries

6 March 2026
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Reply from Motor Source Group

Thank you John, this is great to hear and exactly how we want to help customers with their new cars!

From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Extremely Helpful

Extremely Helpful, Knowledgeable

5 March 2026
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Reply from Motor Source Group

Thank you Carmel. It's great to hear you found the experience helpful and knowledgeable. Thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Easiest way to buy a new car

By far the easiest way to buy a new car at the best price. I think this is the 4th new car I have purchased via Motor Source and it works perfectly very time.

4 March 2026
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Reply from Motor Source Group

Thank you for your fourth purchase with us, we do apricate it. It's great to hear you find the process easy and works perfectly every time. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

So far so good

So far so good
Been kept updated

27 February 2026
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Reply from Motor Source Group

Thank you Kelly. Our team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Purchase of Yaris Cross

Stephen the sales advisor was very obliging in all aspects of the purchasing process even suggesting which optional extras were worth considering. He provided clear guidance on what would happen next and how process would unfold following my decision to purchase. I wouldn't hesitate to use Motor Source Group again to purchase a vehicle.

26 February 2026
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Reply from Motor Source Group

Thank you for your lovely review for Stephen, we really appreciate this and know he is so pleased to help with your new car!

From all of our team, thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Thanks to Lewis

Thanks to Lewis, made everything so easy to purchase fast communication will definitely use this company again

26 February 2026
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Reply from Motor Source Group

Thank you for leaving your thoughts Michael. Lewis will be pleased to hear you found the process easy and had fast communication. Thank you for the recommendation, and for choosing Motor Source Group.

Rated 5 out of 5 stars

The whole procedure was deal with in a…

The whole procedure was deal with in a speedy and efficient manner.
Steve remained in constant contact and kept me appraised throughout the process.

25 February 2026
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Reply from Motor Source Group

Thank you Anthony; this is great to hear! We're so pleased to be able to help with your new car and thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Ordering was great

Ordering was great, so quick to process and del with questions

25 February 2026
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Reply from Motor Source Group

Thank you for sharing your review, we really appreciate this and are so pleased to be able to help with your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent service

Process simple from start to end. Was kept informed throughout the order process. Excellent teacher discount on new Audi A3.

24 February 2026
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Reply from Motor Source Group

Thank you for leaving us a great review Cameron. We are glad to hear you had a simple process and had excellent service from start to finish. Thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Easy to order and cheaper than the dealerships

Easy to order, very professional polite staff who do everything to help you through the ordering process. So much less hassle than buying from a dealership and due to the discount at a price no dealership could match anyway !

20 February 2026
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Reply from Motor Source Group

Thank you Mark! We're so pleased to hear that you found the order process easy, and even more so that our team supported you throughout - it's always great to save money too right?!

Thank you for choosing Motor Source Group for your new car.

Rated 5 out of 5 stars

Really easy and straight forward to order

Really easy and straight forward for key workers to use, great range of discounts on cars, I locked in a huge discount over the RRP of my next car through MSG.

Julian is a superstar!

23 February 2026
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Reply from Motor Source Group

Thank you so much for sharing your experience with our team - Julian in particular is so happy to hear this. Thank you for choosing Motor Source Group for your new car.

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly and professional service and wow what a saving

20 February 2026
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Reply from Motor Source Group

Thank you Tina! We're so pleased to help with your new car and save you money too! Thnak you for choosing Motor Source Group.

Rated 5 out of 5 stars

We haven't received our vehicle yet but…

We haven't received our vehicle yet but the process so far has been great, many thanks to Sam, Dave and Claire. Will review again when the vehicle arrives!

17 February 2026
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Reply from Motor Source Group

Thank you Simone, it's great to hear your lovely feedback for Sam, Dave and Claire so far and they will continue to keep you updated as your order progresses.

From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

What a great service and saving money…

What a great service and saving money as well, from the preliminary enquiry, right through to the order, nothing has been too much trouble, very helpful, down to earth and informative. Can’t wait for the car.

16 February 2026
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Reply from Motor Source Group

Thank you so much Steve!

We're so pleased to be able to help with your new car and save you money too! Our delivery team will continue to keep you updated as your order progresses and we look forward to the handover of your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent work

Excellent work on my behalf by Stephen.

12 February 2026
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Reply from Motor Source Group

Thank you for your thoughts Ronald. Stephen will be pleased. Thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Quick response and easy to understand…

Quick response and easy to understand information.

9 February 2026
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Reply from Motor Source Group

Thank you for sharing your review Jon. We're so pleased to help with your new car and thank you for choosing Motor Source Group!

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