Mountfield Lawnmowers Reviews 

Mower trips the fuse box and won't start. Need to now take it to a dealer to fix

Purchased a lawnmower (Order UKMO-0032210) which developed a fault shortly after delivery.

When I requested a repair, the company insisted I pay to ship the item back to them or drop it off myself. Under the Consumer Rights Act 2015, the responsibility and cost of collecting a faulty, heavy item rests entirely with the retailer.

After I formally refused to pay return fees, the company went completely silent and ignored all emails for over 8 days. Due to their total failure to respond or uphold their statutory obligations, I was forced to initiate a chargeback through my bank to recover my funds which I was successful in.

Unacceptable customer service and complete disregard for UK consumer rights. Avoid.

Everything was perfect - great machine and just as I had hoped

A very easy process from ordering to a quick delivery.
My 4=1 trimmer works a treat.
Well happy 😊

Product is fantastic and delivery was very quick.

Mower was delivered promptly, was easy to assemble and started first time (after adding oil and fuel). The pulley guide wasn’t in the box so needed to contact Mountfield for the part. Their customer service was excellent and the missing part arrived within a couple of days.

My original mower order arrived very quickly but unfortunately there was an issue with securing the base handle to the mower assembly. Upon contacting Customer Services I was assisted by an extremely understanding, fair and thorough employee who helped diagnose the problem and suggest the best practical solution. The promised replacement mower arrived within 2 days and the faulty original collected as agreed. I'm pleased to report that the replacement mower is fine and that the Mountfield Customer Service was probably the best I have ever received.

Ordered a mower 2 weeks ago, got a strange call a week after ordering from a delivery driver saying he was no where near us. The mower was marked as delivered on the tracking so we called mount field. They assured my wife this was an error and they would send a new one out and it would be delivered in the next few days. It was not so I called 3 days later to find out what was happening, I was assured it would be sorted and I would receive a call back in the morning. Next day came and no callback, I called the following day again which is now 2 weeks after ordering I was told they weren't actually sending a new one out but actually were waiting for confirmation of a reimbursement from their delivery company before they would! They informed me they just had this confirmation and would now send out a new one, I quite rightly after being lied to twice and messed about for 2 weeks asked for either a full refund or some sort of compensation with the new mower for this. The guy who was on the phone sounded almost offended and very angry that I suggested such a thing, he proceeded to very abruptly say "do you want a refund or the mower" I said well if such a big company can't even offer a small compensation or apology for the lies and waste of time I'll just have a refund. He then proceeded to say well you'll have to wait until the original mower is returned to our depo. He said this after saying he had confirmation from their logistics company the parcel was missing. So as it stands I am over 2 weeks after purchasing a mower and now have neither the money or the mower and I have to wait for a missing parcel to be returned before I get a refund. I have never had such terrible customer service!!

I have never received the item and when asked for a full refund they refused as the parcel is lost in transit

Item was delivered promptly. We are waiting a house move so the parcel remains unopened in our garage. Happy to leave a further review once we have had a chance to try it out.

Very quick delivery. Great product. Easy to fit. Spot on.

Delivery took longer than expected but worth the wait as very pleased with my mower.

The site is very easy to navigate, making selection straightforward.
The delivery estimate of up to seven days is absolutely smashed, with my mower out for delivery in two days.
Assembly instructions could maybe be simpler for the grass collection “box” , but I got there in the end!
The battery compartment is far better located than the previous model
Not had chance to use the mower yet, due to the heatwave. But I’m sure it will perform as well as the old mountfield it replaces

Good lawnmower but the instruction manual is as clear as mud. Please don't rely on vague diagrams to convey everything - some written text is needed! mulching plug arrived after a delay and not sure it's working to best effect yet.

Overall, good.

Felt a little let down by 2 deep scratches on the red plastic of the engine cover/hood of the ride-on lawnmower.
The response of "it'll get scratched in the future anyway" wasn't great.
Part of the unit wasn't fitted correctly requiring replacement.
The product is otherwise good. The design hasn't changed much in 13 years but it works.

I have to feed the line through the strimmer as it is overlaid in places and will not autofeed as it should. Poor performance out of the box

Ignoring the fact I had to use tape to hold the cord in place (constantly falling out due to poor design) my Mountfield mower developed another fault making it dangerous to use just under a year of minor use. After using their web portal to contact them I received no reply so tried their phone number. You are placed in a queue which never drops simply put you cannot contact their customer service team for love nor money. I now have a 200 quid piece of junk that is under warranty but with no method of contacting Mountfield. I will never buy one of their products again.

Unexpectedly powerful rechargable electric lawnmower; very pleased

Mountfield SP53 bought to replace Oleo-Mac I had for over 15 years. Mountfield is much poorer quality overall and the mulching is not worth bothering with, its just a plug in the back instead of the grass collector and blocks up even on short grass. I very much doubt this mower will last long.