The Hotel Alemagna is a perfect Hotel for a weekend get away. The rooms are very clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. Breakfas... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good: Ease of selecting and ordering desired destination. Bad: Not possible to add friends to be near. We are 3 family we order each for itself, of course we would like to have apartments as close as... See more
Company replied
I'm not a fan of commercials, but notifications remind me to take a break from work and think that it's good to take some time off. The check-in itself is easy, friendly and I will be happy to continu... See more
I was very pozitively surprised with my reservation. Even when I called, I got every information I needed and the lady on the line said that she would call me back, when I asked about some detail and... See more
Company details
Information provided by various external sources
Smo slovensko podjetje, ki je eno izmed glavnih ponudnikov nastanitev in počitniških paketov v Evropi za hotele in apartmaje v Alpah. Specializirani smo za ponudbo izjemnih akcij in brezsrkbnih počitniških doživetji. Ne glede na to ali se zanimate za smučanje, pohodništvo ali pa enostavno želite obiskati svojo najljubšo destinacijo, bomo poskrbeli, da bodo vaše naslednje počitnice take, kot si želite!
Contact info
United States
- www.mountvacation.si
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
okej it did not work on line
okej it did not work on line, I called and we made reservatin
19 June 2025
Quick and efficient
1 June 2025
Very easy
Very easy reservation and comfirmation process. Good choice of different accomodation.
23 April 2025
Everithing was ok.
8 April 2025
Great options to choose from.
Great options to choose from.
Simple reservation process.
Actually cheaper than anywhere else.
19 March 2025
very friendly and helpful operator.
6 March 2025
very easy to use
7 January 2025
Avoid at all costs
Mountvacation is by far the worst travel agency I have ever dealt with. They canceled our trip, which was paid for six months in advance, just three days before departure and then offered us a terrible alternative arrangement. I truly hope you never have to deal with the arrogant and rude show-off, Dejan Romih.
2 January 2025
Reply from MountVacation
Dear Marijan, we apologize for the inconvenience about your ski trip. As informed, MountVacation's long-term partner canceled some apartments, due to the overbooking that they have had. As a tour operator, we have informed you about this matter and offered an alternative location, with better accommodation services and a bigger ski resort. You have accepted the alternative solution. Due to huge arrivals and last-minute modifications, there have been some glitches in communication and logistics between several parties involved in this arrangement. We were trying our best, to give you service and constant availability on the direct lines to reduce the friction. Our priority goal is customer satisfaction. The Trustpilot score shows among Croatian customers 94% of people gave a score of 5 (86%) or 4 (8%) and among Slovenian customers, 95% of people gave a score of 5 (88%) or 4 (7%). We are known as polite and professional tourism workers with over 20 years of experience, but what we will never tolerate are customers who humiliate, insult, and directly threaten our employees. Words, such as "Da si mi bliže, vidio bi koliko" are not accepted and not tolerated and they shouldn't be tolerated. Our customer support center will still be available to you. For any deficiencies in the arrangement itself, you can send an official complaint and we will act in accordance with good practices and the Frankfurt tables.
Very understanding and helpful
Very understanding and helpful. Smooth reservation process. Professional attitude and communication.
11 December 2024
Stress-free customer service
I needed to add a day to my booking and it was all handled smoothly and very swiftly by the Mount Vacations team. Very pleasant staff to deal - thanks!
9 December 2024
Fast booking and helpfull staff.
28 November 2024
Reply from MountVacation
Thank you Zoran for your feedback. It is in progress. From 1st of DEC 2024 all bookings will had QR code for easier payments. Regards, Dejan from MountVacation
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.