Move Concierge Reviews 631

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service outstanding and invaluable, making their moving process stress-free and much more enjoyable. The staff is frequently praised for being professional, friendly, and knowledgeable, explaining everything thoroughly and taking individual needs into consideration. People appreciate the ease of the user experience, noting that communication was on point and everything felt smooth, organized, and handled with care. However, some customers were dissatisfied, reporting that the service was useless and even impeded their moving process, leading to increased stress. These reviewers mentioned issues with services not being set up as promised, unresponded texts, and being pushed towards providers they did not want.

What people talk about most

Service

Customers had positive experiences with service, often praising the ease and stress reduction it provided... See more

Staff

Users describe positive interactions with staff, highlighting their politeness, helpfulness, and knowledge.... See more

User experience

People report positive experiences with user experience, finding everything smooth, organized, and handled... See more

Customer service

Consumers find customer service to be positive, with many praising the polite, responsive, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is AMAZING! The help that Mimi is giving us during our transition to a new home has been invaluable. Her dedication to making this a smooth move for us has made this a stress free experie... See more

Company replied

Rated 5 out of 5 stars

Samantha was great with working with my schedule. She explained everything thoroughly, took all my needs into consideration, and came up with the best solutions / utilities for what my family was loo... See more

Company replied

Rated 5 out of 5 stars

Never expected this kind of service. I recently moved to the US and moved straight into an apartment where my utilities was included in the rent. Now that I am to move into my own home I was oblivious... See more

Rated 5 out of 5 stars

Ashley Britton was a huge help getting my utilities set up and appointments scheduled. She was very informative and explained things very well. This is a wonderful service. Ashley could not have been... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

631 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Stress-free Experience!!!!

I have never had a less stressful experience with any company EVER! With in the hour, I heard from Michael and he was shopping for all the best service providers for me. Literally the same day I called I had everything set up for my move. AMAZING!!!!!! 10/10 Recommend.

27 June 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Wow! Thank you for leaving an amazing review! Michael certainly is one of the best!

Rated 5 out of 5 stars

It was a pleasure speaking with Ms

It was a pleasure speaking with Ms. Sarah, she was very courteous and extremely helpful ! The utility concierge services made transferring my utilities stress free! 😊

20 June 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

This is music to our ears! Thank you for your review!

Rated 5 out of 5 stars

Great service!

Great service!! Nick was beyond helpful, patient, and friendly with figuring out what would work best with the utility’s of my new home! Being a first time home buyer, thinking about everything that had to be done or switched to my name was very overwhelming. Until my realtor told me this service was going to call me to help me with all that! Highly recommend! Hopefully you get Nick because he exceeded all of my expectations!!

29 June 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for your wonderful review! Congratulations on your new home!

Rated 5 out of 5 stars

Ease of Transition

Daniel was knowledgeable and followed my expectations. And, good response and follow up. Easy to work with.

28 June 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Easy is our goal! Thank you for your review!

Rated 5 out of 5 stars

Taylor is the best!

Taylor made everything easy and explained everything. She worked with my schedule and helped me save a lot of money. I would recommend her help to anyone.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

One stop shop

One stop shop for all your services.
They were able to setup the appointments for getting my services activated and/or give me all the contact info I needed for the providers in my area. They also told me about special offers going on.

23 June 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for your review! We are happy to help!

Rated 5 out of 5 stars

Great job on their limited role

Did a great job expediting my modem from Xfinity. But I had to do all the other work to get the rest of my utilities established, including three hours with Xfinity to get my new internet service started. Glad it’s free.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Well put together

Everyone I reached out to was very helpful pleasant. Made the transition fairly easy. Being new to the area they truly directed me to the utilities and other that I needed. And just made themselves available.

22 May 2023
Unprompted review
Rated 2 out of 5 stars

Made the process more complicated when…

Made the process more complicated when it came to internet.

The water, trash, and electricity e-mail is very helpful - but having someone set up my internet on my behalf just made things more complicated. I never got a response back and had to call the internet provider twice to cancel. I’m still getting text messages about an upcoming installation. My concierge never answered my text messages. I am guessing that the account isn’t set up in my name so when I go to cancel, I’m not actually canceling anything. I wouldn’t use this service in the future.

14 June 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Hello, we are very sorry to hear you experienced a complication with your internet installation. We will forward your review along to our leadership team and they will reach out to see where we went wrong.

Rated 5 out of 5 stars

Mrs. Bohni's Feedback

Tyson, Johnathan and April were all fantastic. They were very service centric, patient,supportive and knowledgeable. I truly appreciate their attitude and disposition. They followed up everytime to ensure my satisfaction. They were pleasant, con genial and affable. I am truly grateful for them all. Well done!

8 June 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for your kind words and appreciation for our Concierges! We're delighted to hear that they made a positive impact on your experience!

Rated 5 out of 5 stars

Johnathan's help was made our move go smoother

Johnathan's help made our move easier! He took care of getting the services we needed at the best prices which allowed me to have more time to pack for the move.

31 May 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for sharing your experience setting up your utilities with Johnathan!

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