Mr Bee Removals Reviews 

519
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers had a great experience with this company. Customers consistently praise the professional staff for their extremely helpful attitude, polite demeanor, and highly efficient work during every single stage of the moving process. People frequently note that the dedicated teams always arrive promptly, work seamlessly together, and handle all personal belongings with exceptional care and attention. Some reviewers were not happy with unexpected additional charges, disputed hourly rates, and unfortunate issues regarding damaged household items or property. A few customers also mentioned experiencing frustrating scheduling delays, late arrivals, and highly unprofessional communication from support representatives when attempting to resolve problems.

What people talk about most

Service

Consumers find service to be positive, highlighting punctual and professional movers who handle belongings... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently punctual,... See more

Price

Clients share ambiguous opinions on price. On one hand, many reviewers found quotes extremely competitive,... See more

Product

Customers consistently note negative experiences with product, highlighting numerous instances of damage and... See more

User experience

Users describe positive interactions with user experience, finding the moving process exceptionally smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mr Bee Removals helped me move house in September. They were prompt on time and although they left one item behind they remembered everything else and did not seriously damage anything.

Rated 4 out of 5 stars

This was my second tune using Mr Bee Removals and it was again, a very good experience. The team were professional, respectful and worked well together. They worked hard and had a great attitude and a... See more

Rated 5 out of 5 stars

My experience with Mr Bee removals has been very good from the beginning. I started by talking to John about helping emptying a container with was coming from abroad and transporting the personal belo... See more

Rated 5 out of 5 stars

I have used Mr Bee Removals 2 years in a row. Both experiences have been very pleasant. Communication in letting us know whether they’d be late was appreciated as it gave us time to plan around it.... See more



Contact info

4.0

Great

TrustScore 4 out of 5

519 reviews

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No recent history of asking for reviews

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Replied to 16% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(519)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

used this service just yesterday and i…

used this service just yesterday and i still live with the trauma that they caused me. We agreed on a price, Mr Bob said there was an error in my order as i said it was 2nd floor and not 3rd floor, for that, i will add £10 for every hour, i pleaded for £5 per hour, he asked the boys to take my load back to their office if i am not paying £10. He then insisted that i must pay for the service before they take my things upstairs as against what was in the agreement. It took my nursing wife to plead with him, he then lied we used 5hours meanwhile, his boys pretended he lost the van keys after packing my things into the van and we spent over 1 hour looking for it, behold the Mr Bob charged me for the time his boys used in searching for the key. They also damaged so many of my properties. Broke my mirror, broke my shoe rack, broke my television stand. Above all, the guys refused to reassemble my 2 beds as the dismantled it in the former place. I regret ever using Mr Bee and i will advise no one use his services as he sounded very mean and rude to me on the phone ordering his boys to take my load to the office if i do not pay before the service ends. I will sue him for damage because that incident has left me traumatised that i couldn't go to work neither have i had any food nor drink from yesterday's awful event. I have both picture and video evidences of the damaged caused by his boys and how they left my new house in a big mess. Anyone who use the service of Mr Bee does that at his or her own risk.

25 November 2025
Unprompted review
Mr Bee Removals logo

Reply from Mr Bee Removals

1. From the information from Bob and the work men, No damage was done to any of your item, except the one you caused to your bed when you used our tool by yourself to undo your bed in trying to save cost. AND YOU DAMAGED OUR TOOL.

(1B) you gave a false information of a second floor when it was a third floor without a lift. That was why you were charged that amount of extra £10 per hour because it was a back breaking job.(THIS IS ALL IN BLOCK AND WHITE)

(2)The management instructed that your things be taken to our storage until you paid because you refused to pay, you didn’t have the money.

(3) Your wife had to get money from her sister and paid in 3 bids( this also is on record)

(4) it’s on record that instead of £85 per hour, your wife pleaded to pay £75 per hour for 5 hours instead of 7 hours. And she was ask to pay because of how she spoke, pleaded.
So a job of £85x7=£595, Your wife pleaded and was allowed to pay £75x5=£375( £220 discount).

(5) even though you feel aggrieved and you are out with lies to damage the service that 4.2/5 appreciates, we have no grudges against you. We are very satisfied with the way the men did your move.

(6) Please feel free to take the legal actions, we have every evidence of our interactions, conversations and legal documentation.

Rated 1 out of 5 stars

Terrible company

Do not under any circumstances use this awful company...
Absolutely terrible experience.
Moved from house into storage,
And when I came to open storage unit everything fell out and smashed, they damaged my new TV, broke mirrors and what i can only say as threw things into the storage unit.

When i messaged owner to tell him what happened, he told me I smashed my own stuff and broke tv, and called me a liar... then told me to take him to court/ police.

Very shameful customer service.
And wouldn't want anyone to have the same experience.

Please stay away !!

25 October 2025
Unprompted review
Mr Bee Removals logo

Reply from Mr Bee Removals

Sorry, what you said here is absolutely not correct.

WITH DUE RESPECT, OUR INSURANCE IS FOR GENUINE CLAIMS, ACCIDENTS CAUSED BY OUR MEN.

1. You texted to say you picked up your tv, got home and realised our men broke it, and you send us a picture of the tv on the carpet in your house. In our text, you said you loaded it by yourself into your car. WE SAID TO YOU THAT THE DAMAGE (electrical) WOULD HAVE BEEN DUE TO YOU A SINGLE PERSON CARRYING A LARGE TV ON YOUR OWN.

2. THIS WAS YOUR TEXT: “Good afternoon
I have just collected tv from storage which was wrapped by the gentleman and removed from wall and screen is smashed.”

3. Unfortunately, you have now changed your story, to say we unloaded wrongly and when you opened the unit everything fell off including the TV.

4. Your stories never appeared true, this is fraudulent and insurance doesn’t cover damages not caused by us.

Rated 5 out of 5 stars

Great service - Perfect for a stress free move!

Great service. Kain and Renzo made the whole move feel so easy. They were quick, worked really well together & despite my new property being on a busy road they managed to get the job done with ease!

They put in a ton of effort and handled everything carefully. I’d definitely recommend them if you want a stress-free move! Thank you again!

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Good service

Very fast and the 2 men who loaded up very careful with my stuff only problem I had that the job turned out to be £35 pound more than what I was quoted by the man I spoke to when I booked it.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Mr Bee removals has…

My experience with Mr Bee removals has been very good from the beginning. I started by talking to John about helping emptying a container with was coming from abroad and transporting the personal belongings to a flat which was on 3rd floor of apartment without stairs.The container arrived unexpectedly earlier then planned and I called John and he arranged two men with a van to help me out last minute. One of the men came on their day off to help! They were very good and did an excellent job. I would high recommend Mr Bee removals .

14 October 2025
Unprompted review
Rated 5 out of 5 stars

My move went very smoothly

My move went very smoothly. The men kept in touch with me throughout the morning so that I knew what time they were coming, the whole move was done very efficiently and they were very helpful and friendly. Thank you for a great service.

10 September 2025
Unprompted review
Rated 2 out of 5 stars

Service became much worse

I used this company two years ago and had an excellent experience, but this time the quality was much lower.

The movers didn't seem well-prepared. The person dismantling the bed was not careful - parts dropped as he unscrewed them, and a large piece of wood fell. Fortunately, the damage was internal and didn't affect the bed's functionality. However, they lost three screws and had no replacements, so I am now missing them. Additionally, they temporarily lost a sofa leg, which was only found after they had already left.

I also paid for an extra hour because it took them 30 minutes to assemble the bed. When I asked them to assemble the sofa, they rushed, saying the next client was waiting. I had already paid for that hour, so this was confusing and frustrating. I called the manager, who was very helpful, and the movers returned, but they were unhappy and assembled the sofa hastily, leaving me to fix some parts afterward.

Lastly, I gave them my electric screwdriver because they didn't have one, and I now cannot find it. While it's not a huge loss, it adds to my disappointment with this service.

I truly valued the service I received two years ago, so it's unfortunate to see such a decline in quality.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

I have used Mr Bee Removals 2 years in…

I have used Mr Bee Removals 2 years in a row. Both experiences have been very pleasant. Communication in letting us know whether they’d be late was appreciated as it gave us time to plan around it. Both teams (different each time) were very kind and professional (Shoutout to Hamza for his kindness!).

First time using Mr Bee Removals, movers asked for a stairs fee as I lived on the second floor of flats (We thought it was included in the price - my mum then gave them cash in hand). Afterwards when emailing about it, the total price does indeed include any additional costs for stairs. Please be mindful. Otherwise good experience all in all :)

12 September 2025
Unprompted review
Rated 4 out of 5 stars

Careful and prompt

Mr Bee Removals helped me move house in September. They were prompt on time and although they left one item behind they remembered everything else and did not seriously damage anything.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable good comunication.

I had a very good , removal day, trustworthy , and very obliging, polite , and careful with my furnature, did what they had to do , easy tranactions.
Very happy customer. Would recommend.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, highly professional movers. Packed the van nicely so was able to fit a lot in. They took care not to damage my property or good.

Main thing is that you need to pack your furniture really well, I see reviews where furniture was damaged but you need to take precautions to protect it yourself.

I would recommend them to anyone looking for movers. We had Richard who was really good, polite and professional

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Slow and dubious micro prints

The guys are extremely slow as they charge per hour to increase the price. After loading some of the items, they said it's too many items (though all the items were mentioned before the quote).
After wasting half an hour when the items were loaded there was still space left.
Lastly the job was finished in 4 hours but I was charged for 6 hours.

I would recommend to avoid them.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Very negative experience

Very negative experience. Lack of transparency and appalling communication.
The removal was schedule for 12.30pm, they call me at 12.25 to let me know they d be 1.5hrs late. 2pm comes, no news. I call back and the guy told me he was still at the previous job as the lift broke and he did not know when he could be at mine. I called the office and they sent someone else. They arrived at 3.25pm ( I am now 3 hrs late with my buyers arriving in 1 hr).
They finished the job at 6.40pm at the latest and charged me for the full 4hrs even though they worked 3.15 hrs and were 3 hrs late. Be carful to check the starting and finishing time carefull or better still, DON’T BOOK THEM!

25 September 2025
Unprompted review

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