The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just... See more
Company replied
My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more
Company replied
Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrive... See more
Company replied
Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United States
- info@mrfluffyfriend.com
- www.mrfluffyfriend.com
3.1
Average
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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My dog loves her new bed
My dog loves her new bed. After we received the new bed, we experienceed a thunder storm and my dog headed for her new bed and felt secure as she snuggled into it.
What a great product, I couldn't recommend it more. My only wish is that I would have bought the largest size.
21 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for your wonderful review, David! It means so much to hear that your dog found comfort and security in her new bed, especially during a thunderstorm. We're delighted it's become her safe place. Thank you as well for your helpful sizing feedback—we're grateful for your recommendation and hope she enjoys many cosy naps ahead. ⛈️🐶
I found Mr FluffyFriend a very good and…
I found Mr FluffyFriend a very good and helpful customer support company. Outstanding customer service and excellent products. I would recommend them and their products.
27 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Warren,
Thank you for your kind words! We're delighted that our customer support team was able to help and that you're happy with both our service and products. Your recommendation truly means a lot to us.
good response
this company reached out to me to resolve my issues. I think my dog feels more secure in this bed.
22 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Sylvia,
Thank you for updating your review and for giving us the opportunity to resolve your concerns. We're so pleased to hear that your dog is feeling more secure and comfortable in the bed—that's exactly what we hope for.
We truly appreciate your trust and hope your furry friend enjoys many cosy and restful naps ahead. 🐾
I had an issue with the design of the…
I had an issue with the design of the earlier version of the bed. The stitching for the surrounding donut ring was not well positioned and easily accessible to the puppies. They pulled all the stuffing out of the bed.
I sent a description of what happened to the company and they immediately offered to replace the bed. I did not notify them with the intent of getting a replacement bed for free. A few months later the company contacted me and asked if I would accept another redesigned bed for my dog to try. That bed has improved construction and a full zipper around the donut for cleaning the bed. This new design appears to be stronger and the stitching is less readily available to puppies (who will chew on anything).
26 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for taking the time to share your experience, George. We really appreciate your constructive feedback, as it helped us continue improving our product. It's wonderful to hear that the redesigned bed has addressed your concerns and is proving to be a better fit for your puppies. Wishing them many happy and cosy naps ahead!
Great communiation
I sent an email to company and got a reply from the CEO of the company. What a surprise. He stayed in comunication with me throughout the process of getting the issue I was having with the product until it was finished and even thanked me even though I returned the product. This company will be around for awhile. It is good to see a company that truly cares and is in the U.S.
19 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Diane,
Thank you so much for your thoughtful review. We're delighted that we could resolve your concerns and that you felt supported throughout the process. Providing personal, attentive service is something we truly value, and we appreciate your confidence in our team.
Do not buy
I bought the cooling dog mat. It was £25 so expensive but I thought would be worth it if it cooled my dog down. The description says 'silk material'. When it arrived, the label says nylon/polyester. I put my dog on it and it just feels warm and doesn't cool her at all. It is a waste of money and the advertising is inaccurate as it is nylon not silk. I have asked for a refund but no reply as of now. Do not buy.
26 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Yvonne,
We're very sorry for the confusion and for the disappointment you've experienced.
We take your concerns seriously and would like the opportunity to look into this further. We'll be sending you an email shortly to address the material concerns you've raised and to assist you with your request.
Thank you for bringing this to our attention, and we appreciate the chance to make things right.
Excellent customer service
Excellent customer service, my dogs love the bed!
26 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you, Pete! We're thrilled to hear your dogs love their new bed and that you had a great experience with our customer service. We really appreciate your support and hope your pups enjoy many comfortable naps. 🐾
Advertises as UK but is international.
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just have to assume it's the European one as it's the closest one. They don't advertise this easily on the website, it is hidden away in FAQs. So factor that in when ordering as of you are in the UK they give up a royal mail tracking number, which doesn't update until the parcel gets in the UK, so you can't see where it is when it has left the Full filament centre and they don't have any tracking information to tell you where it is until royal mail gets it.
If I had known all this before I'm not sure if I would have ordered from them, just hope the cool mat I have order arrives soon and works as advertised.
26 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Hayley,
We're sorry to hear about your frustration, and we understand that waiting for a delivery can be disappointing.
After reviewing your communication with our customer service team, we can see that the expected transit time was shared with you and that your cooling mat is still on its way. We appreciate your patience while it makes its journey to you.
Once it arrives, we'd also like to mention that the cooling mat is not designed to feel ice-cold to the touch. Instead, it works by dissipating your pet's body heat to provide a cooler, more comfortable resting surface without the need for electricity or refrigeration.
We hope it arrives with you soon and that it provides your pet with the comfort it's designed to offer. Thank you for sharing your feedback, as it helps us continue improving our customers' experience.
Older dogs suspicious on new bed and won't use
The Fluffy Friend dog bed is very nice and well built. However, after a few days, neither of my dogs will go near it. The younger dog sleeps on my bed or sofa. I specifically bought the bed for my 13 year old Kuvasz who is having some issues with her back legs. She will not go near the bed. It is only a few days so it just may be that they aren't used to it, or maybe my bed and sofa are more comfortable
25 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for sharing your experience, Ronnie. We're glad to hear you found the bed to be well-made.
Some dogs, especially older ones who have been using the same sleeping spot for years, can take a little longer to adjust to a new bed. We hope your Kuvasz and your younger dog gradually become more comfortable with it over the coming days.
If you'd like, feel free to email us at info@mrfluffyfriend.com, and we'd be happy to share a few tips that have helped other pets settle into their new bed more quickly. We hope they'll soon discover how cosy it can be. 🐾
Things made right
I had a not so good experience in December 2025 concerning the shipping of the dog bed. About 3 weeks ago, Bob Schneider, CEO & Co-founder reached out to me to make things right. I appreciate the effort and commend him for doing the right thing and making me, and my dogs, satisfied customers. The dogs love the bed and seem very comfortable sleeping in it.
9 June 2026
Unprompted review
Reply from MrFluffyFriend™
Patti, thank you for giving us the opportunity to make things right. We truly appreciate your updated review and are so pleased to hear that both you and your dogs are now happy with the outcome. Knowing they're sleeping comfortably in their new bed means the world to us.
Reply from MrFluffyFriend™
Hi Loretta,
We're delighted to hear you're happy with both the product and our team. Thank you for your kind words and for choosing MrFluffyFriend.
Just my dog loves it
Just my dog loves it! Chooses it over 3 other dog beds!
25 June 2026
Unprompted review
Reply from MrFluffyFriend™
That's probably the best compliment we could receive, Kevin! We're thrilled your dog keeps choosing our bed over the other three. Wishing your pup many more cosy naps ahead.
Good company, nice bed, crazy dog
Experience with the company has been great. Sadly so far my dog will not use this bed on his own at all. If I put it on my lap he’ll sit in it. Aside from that he ignores it completely…..well except yesterday when my perfectly housebroken boy peed on it. Bed was easy to remove fillers and wash, this was nice. I purchased with the hope of easing his separation anxiety, so far no help in this area. The non-slip surface on bottom isn’t very non-slip, in our case that doesn’t matter.
25 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for sharing such an honest review, Catherine. Every dog adjusts differently, especially when trying something new. We're glad to hear the removable filling made washing the bed simple after your unexpected mishap. We also appreciate your comments about the non-slip base and will take them into consideration as we continue improving our products.
Best pillow bed ever!
My furbaby loves sleeping in the big bed pillow. He sleeps in it all of the time. He definitely thinks it is soothing and comfortable.
18 June 2026
Unprompted review
Reply from MrFluffyFriend™
Linda, we're so happy to hear your furry friend is loving his new pillow bed. Knowing he finds it soothing and comfortable is exactly what we hope for. Thank you for sharing your experience.
Definitely fluffy material
Definitely fluffy material - boy, but how stiff the bottom of the beds are with the it feels overstuffed pad for the bottom of the bed. None of my 5 cats have used the beds yet, they will eventually I hope.
24 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for sharing your honest feedback, David. We're glad you like the fluffy material. The base is intentionally designed to provide support, but we understand that it may feel firmer than expected at first. We hope your cats continue to warm up to their new beds over time and make them their favourite resting spots. 🐱
After a bad experience with this…
After a bad experience with this company and a review showing as such, I was surprised to receive an email probably 6 months after the fact. The email stated they were trying to make things right, so they offered me a replacement bed on the condition that I remove the review. A bit leary, but did as they requested. I stated the original bed was way to small and would like for it to be upgraded a couple of sizes, to which they agreed. The bed arrived in less than a week and is much better size wise, though still a bit confused on how they determine sizes, but thats another issue, just order bigger to be safe. I will state that the company held true to their promise and I am not nearly as disappointed. I appreciate their efforts to correct the problem and will probably order from them again in the future. I am giving 4stars for what they did to repair the situation
22 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Darrell,
Thank you for giving us the opportunity to make things right. We truly appreciate you updating your review and are pleased that the replacement bed was a much better fit. Your comments about our sizing are valuable, and we'll continue working to make our size guidance even clearer. We hope your pet enjoys the new bed for years to come.
My 11 year old doodle was Leary but…
My 11 year old doodle was Leary but settled in quickly. His body lays completely relaxed on his new bed. Love it!
18 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi lthebell,
Thank you for sharing your experience 😊 We’re really happy to hear your doodle settled in quickly and is now enjoying a fully relaxed sleep on his new bed. That’s exactly what we hope for.
The doggie bed is a beautiful apricot…
The doggie bed is a beautiful apricot color. Pup loves it and hardly ever leaves it. Company stood by their product and corrected my concerns.
22 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for your lovely review, Duggie! 💙 We’re glad to hear your pup loves the bed and that it’s become such a cosy favourite. It’s also great to know our team could resolve your concerns and leave you satisfied in the end.
Albie loves🩷 his orthopedic sofa
Albie loves🩷 his orthopedic sofa. Fits perfectly in his favourite chair x. The texture is soft and grey is a great colour. Delivery is easy and efficient. Good price for Albie to feel snug safe and comfortable. Thank you.
23 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for your kind words, Rosie! We’re delighted to hear Albie is so comfortable in his orthopedic sofa and that everything from delivery to comfort met your expectations. 🐾
Good Communication
Had an issue with my order, the company followed up and sent me a free replacement.
15 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Verity,
Thank you for your kind feedback! 🙌🏼 We’re really glad we were able to follow up and resolve the issue for you with a replacement. We appreciate your patience and are happy everything was sorted to your satisfaction.
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