The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
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Review summary
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Originally my purchase was not filled as requested. After expressing my dissatisfaction i was contacted by the CEO. He then proceeded to give me a partial refund after having said I would recieve a... See more
Company replied
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just... See more
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My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more
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Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United States
- info@mrfluffyfriend.com
- www.mrfluffyfriend.com
3.1
Average
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Disappointing product!!!
The orthopaedic dog sofa is nothing like the quality of the blue one pictured!!! It was very expensive - I was hoping for something amazing for my dogs but it is definitely not worth the $234 I paid for it! Also, considering the hype and positive reviews written about it, it is rather flat and definitely not like the orthopaedic bed described!! If I had have seen the so- called orthopaedic bed in store- I definitely wouldn’t have wasted my money on it!!!
3 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Amanda,
We're very sorry to hear that the dog sofa didn't meet your expectations.
We can see that one of our customer support representatives is already assisting you with your concerns. The orthopaedic dog sofa is vacuum-packed for shipping, so it requires a little time and some simple fluffing to reach its optimal shape and fullness.
We'll also send you our step-by-step guide via email, which shows how to achieve the best possible shape and fluffiness. We hope this helps you get the most out of the sofa, and our team will continue working with you to address your concerns.
Was a little concerned when we first…
Was a little concerned when we first opened it didn't seem very good but after a couple hours it fluffed up and our dog loves it
30 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for your review, Jeff! It's great to hear you gave the bed a little time to fully expand after opening it. Since it's vacuum-packed for shipping, allowing it to fluff up makes a big difference. We're so happy your dog loves it now, and we hope it provides many comfortable and relaxing naps! 🐶
ABSOLUTELY DISGRACEFUL
ABSOLUTELY DISGRACEFUL,
I PURCHASED 3 LARGE COOLING MATS.
THEY ARRIVED TODAY AND CONSIDERING I ONLY HAVE A MEDIUM SIZED DOG I WOULD HAVE TO LAY ALL THREE TOGETHER FOR HIM TO BE FULLY LAID OUT ON THEM.
OVER £80. . DISAPPOINTED IS BEING POLITE, NEVER WILL I PURCHASE ANYTHING FROM THIS COMPANY AGAIN IT'S A COMPLETE RIP OFF . BEWARE
2 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Jakki,
We're very sorry to hear that the cooling mats didn't meet your expectations.
After reviewing your order, we can see that the Large-size cooling mats were purchased. The dimensions for this size (28 × 22 inches / 70 × 55 cm) are clearly listed on our product page to help customers choose the most suitable option for their pet before ordering.
We understand that the size was smaller than you expected, and we're sorry for the disappointment this has caused. Your feedback is appreciated, and we'll take it into consideration as we continue looking for ways to make our product information even clearer for future customers.
Made things right
My first experience with this company was terrible. However, they reached out to me and sent a new bed. It came quickly and my dog loves it. They actually came through as a company and made things right!!! Happy to be a customer now
26 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Jamie,
Thank you so much for giving us the opportunity to make things right. We're truly sorry that your first experience wasn't a positive one, but we're delighted we could turn it around. Knowing your dog loves the new bed and that you're now happy to be our customer means a great deal to us. Thank you for your trust and support! 🐾
ORDER UPDATE FROM 2025
Update from 2025 1star review: Mr Fluffy reached out to me regarding my 1 star review & offered to send me 2 beds & my dogs LOVE THEM!!! I wish there was a place to post a picture on here to show you.
21 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Cindy,
Thank you so much for updating your review! We're grateful you gave us the chance to make things right, and we're thrilled to hear that both of your dogs LOVE their new beds.
We'd absolutely love to see a photo of your pups enjoying them! Thank you again for your trust and for giving us a second chance—we truly appreciate your support. 🩵🐶
The bed did not last more than a week…
The bed did not last more than a week with my anxious dog. Its construction is flimsy with inexpensive materials. My pup did seem to feel calm at times, but the bed did not withstand a nip or two at the bed. Would not recommend.
30 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Cheryl,
We're so sorry to hear that the bed didn't hold up as you had hoped.
While we're glad to know it seemed to help your pup feel calmer, we understand how disappointing it is that it was damaged so quickly. Our beds are made from carefully selected materials that we trust for comfort and everyday use, but they are not designed to be chew- or scratch-proof.
We truly appreciate you taking the time to share your experience, as feedback like yours helps us continue improving our products. Thank you again, and we wish you and your pup all the best.
2nd chance
I originally purchased a Mr. Fluffy 1-2-25. In the review I noted that receiving the item in a timely fashion was ridiculous and the product was just stuck in Inglewood, CA. Once received, the item was not what is pictured. It looks like it is so abundantly fluffy that your pet gets lost in the cushiony goodness in the advertisements. That was not the case. The item never fluffed up like in the advertising and there was a large gap with no filling between the ring and the middle. I tried to return and would actually have to pay shipping of over $60! The other option was to donate and get a very small refund. Obviously, you take the very small refund, and they still make a few bucks and you no longer have a bed for your pet.
Now, 2026. I received an email from the "CEO" about sending out a Mr. Fluffy to show how much better it is. After making sure this was not a scam, I stated I would try it as long as I am not charged a single cent. The agreement was in order to send me the bed I would have to delete my original review. Okay, as I knew I would then be asked to submit a new review. I received this bed rather quickly. Now, if I ordered one, I am not sure that would be the case. I am not sure what the improvements are but maybe more filling so the gap is less noticeable. The bed still does not have the high walls and is not super fluffy. The filling seems to have some hard small rock sized pieces randomly in it but for the most part is soft. My dog doesn't love it, but he sometimes will lay on the bed. Would I buy one again, probably not. Was it nice that they want to show you the product and give you another chance to change your mind, yes. Would I suggest you take a chance to purchase the always 60% off product and not be able to return without being charged a ridiculous amount, no.
30 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Patty,
Thank you for giving us a second chance and for taking the time to share such detailed feedback.
We're glad you noticed the improvements in our newer bed and appreciated our efforts to make things right. At the same time, we're sorry to hear that it still didn't fully meet your expectations. We genuinely value your honest comments, as they help us continue improving both our products and the overall customer experience. We appreciate you giving us another opportunity and wish you and your pup all the best.
the customer service this time around…
the customer service this time around was responsive.
However, the bed that arrived is way big and bigger than the last 3XL that we ordered. Dont know how to make it any smaller. believe its the wrong size. Perhaps the 2XL
size is like the old 3XL?
Dont know what to do.
23 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Maxine,
Thank you for your feedback, and we're glad to hear our customer service was responsive this time around.
We understand the bed feels much larger than your previous 3XL. However, we can confirm that, per your request, we sent a 3XL, as you had specifically mentioned that you have a big chocolate Lab and wanted that size.
2nd MrFluffyFriend bed for my dog
2nd MrFluffyFriend bed for my dog. The first one, which is still in use , was relocated to another room after 2.75 yrs. The old one’s cover was not removable for cleaning so the stuffing got a little lumpy from washing. I am hoping the new one will last longer because of removable -zipped cover. I got two new beds in grey because I really like the color / texture + for my second dog . My first diggy loves his new bed and the 2nd pup for now seems prefers the tiled floor for the summer.
30 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Michael,
Thank you so much for choosing MrFluffyFriend again! It means a lot to us that your first bed lasted nearly three years and is still being used.
We're delighted to hear your first pup is already enjoying the new bed, and we hope your second pup decides to give theirs a try once the weather cools down. We also hope the removable zippered cover makes cleaning much easier and helps keep the bed looking its best for years to come. Wishing both of your furry friends many cosy naps! 🐾
They tell you
They tell you ; we send your order the same day……….. but then it will take 8 till 15 workingdays before it arrives !!!!!
30 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Ineke,
We're sorry for the misunderstanding.
Orders are indeed processed for dispatch within 24 hours, which is why we let customers know they're being prepared and sent quickly. However, the estimated transit time is separate and is clearly stated in the order confirmation email.
We appreciate your feedback, as it highlights that we can do a better job of making the distinction between dispatch time and delivery time even clearer. Thank you for bringing this to our attention.
Best bed ever!
Best bed ever!! Our dog just loves it!! Recommend to everyone!!
2 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you so much, Kris! We're thrilled to hear your dog loves the bed and that it's earned the title of "best bed ever!" Your recommendation truly means a lot to us. Wishing your pup many more cosy naps ahead. 🐾
Yes all Three are loving their beds OMG…
Yes all Three are loving their beds OMG I can’t keep them off of it it’s like a magnet stretching sleeping living their best life I wish I could send you a picture
26 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Susan,
Thank you for your wonderful review! It made us smile to hear that all three of your dogs are loving their beds and can't stay off them. It really does sound like they've found their favourite place to stretch out and relax! We'd absolutely love to see a photo if you ever get the chance to share one. 📸
Dogs and grandchildren love it
29 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Brenda,
Thank you! We love hearing that both your dogs and your grandchildren are enjoying the bed. It sounds like it's a favourite spot for everyone! We truly appreciate your support and hope it continues to bring plenty of comfort and happy moments. 😊
Great Customer Service
I thought the couch was something else. I was worried that it was going to be a problem to return the dog bed.
However, they were totally helpful and understanding.
I am amazed by the great customer service, especially this day and age where customer service is an afterthought.
They even paid for the shipping back to them.
This tells me that they have total confidence in their product. It is a good Product, it just wasn't what I thought.
I was impressed and would encourage people to buy their product and not worry if you wonder if it's what you want.
29 December 2025
Unprompted review
Reply from MrFluffyFriend™
Thank you so much for your thoughtful review, Paul! We're delighted to hear that our team was able to make the return process easy and stress-free. While we're sorry the couch wasn't quite what you were expecting, we're grateful you gave us the opportunity to help. Your kind words about our customer service truly mean a lot, and we sincerely appreciate your recommendation.
Just what my boy wanted
Just what my boy wanted. Not o ly does he lay in it, he fluffy & flips it!
29 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Deb,
Thank you! It sounds like your boy is having a wonderful time with his new bed! We love hearing that he's not only relaxing in it but also fluffing and flipping it to make it his own. Wishing him many more happy, cosy moments. 🐾
Sofia loves her new bed
Easy to order, great price and is exactly as described. A high quality bed and most importantly Sofia loves her new bed.❤️
1 May 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for your lovely review, Tracy! We're so pleased the ordering process was easy, the bed met your expectations, and most importantly, that Sofia loves her new cosy spot. We hope she enjoys many restful naps ahead. ✨
Oliver's Happy Place
My dog Oliver fell in love with your bed within minutes.... like he was waiting for it to arrive. So very happy we invested. We'll be getting more for friends and for Oliver's other hangouts. Thank you
23 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Robert,
Thank you! We're thrilled to hear Oliver made himself at home in his new bed within minutes. Knowing it's become his happy place means so much to us. We truly appreciate your support and are honoured that you're considering more beds for Oliver and your friends' furry companions.
They pretend to care
I've expressed my concern regarding their inferior product, and shipping the wrong item. My biggest concern was the $250 charge to return to China with no guarantee it will arrive. The new issue here is how they provide their deepest regrets for my loss of money. If they truly cared they would refund my money. They will not refund beacuse they don't care about the consumers loss. And I have to question the authenticy of the better reviews. My experience was not only horrible and time consuming but abusive.
27 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Paul,
We're sorry to hear that you still feel this way.
As explained both via email and in response to your previous review, we're unfortunately unable to issue a refund for an order placed over two years ago. However, we genuinely wanted the opportunity to restore your confidence by offering to send you a replacement so you could try the new and improved version of the product, but we understand you chose not to accept that option.
While we respect your decision, we're sorry we couldn't reach a resolution that met your expectations. We appreciate your feedback and wish you all the best.
The Lap of Luxury
Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrived, she instantly claimed it like a long-lost friend! For a non-traumatized dog (or cat/ kittens) it's the height of luxury; for a special-needs pet, it's miraculous. AND the team at MrFluffyFriend graciously held my order while I got my new address established. They relate like family. So grateful, so delighted...
22 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for sharing Quinn's beautiful story with us, Maureen. It means the world to know that her new bed has become a place where she feels safe and secure. We're also delighted we could help by holding your order until you were ready. Wishing Quinn many peaceful, comfortable days ahead—you've clearly given her the loving home she deserves. 💙
My dog loves her new bed
My dog loves her new bed. After we received the new bed, we experienceed a thunder storm and my dog headed for her new bed and felt secure as she snuggled into it.
What a great product, I couldn't recommend it more. My only wish is that I would have bought the largest size.
21 June 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for your wonderful review, David! It means so much to hear that your dog found comfort and security in her new bed, especially during a thunderstorm. We're delighted it's become her safe place. Thank you as well for your helpful sizing feedback—we're grateful for your recommendation and hope she enjoys many cosy naps ahead. ⛈️🐶
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