Mrjet Reviews 

2,752
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I had booked a Rental car on Europcar via Mr Jet and paid close to 400 EUR. When I was going to pick up the car in Cape Town airport, Europcar cannot find the Booking number that Mr Jet has provided.... See more

Rated 1 out of 5 stars

We made sevral hotel reservations with Mr Jet on our trip to Africa. We could not find our bonus point on our account info. We spent 1 hour on phone with Mr jet support. We were Infomed that... See more

Rated 4 out of 5 stars

Great at finding a good combination flight and hotel. Two problems. It was not clear that the least expensive flight was a "Go Light" flight. It caused xtra work to have to go into each airline to or... See more

Rated 1 out of 5 stars

Worthless receipt handling! The experience with mrJet was like this: Booking and renting the car was fairly easy. Renting the car was thru HERTZ car rental and they did a good job. When getti... See more

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1.7

Bad

TrustScore 1.5 out of 5

3k reviews

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No recent history of asking for reviews

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1.7

All reviews

(2,752)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Great prices, easy to book and even changing ticket dates is not expense.

I am very please with the whole service. I was a bit concerned when I first used Mr Jet but have always been happy as the online booking system is simple and well priced. I have used you many times and will continue to do so.

-One quick question:
I did not book a third piece of check in baggage but need to take a tripod separately as well as two other pieces of checking baggage.
-Can you tell me where or how I can please book an extra baggage item, please?

Many thanks.
Nick

7 April 2014
Unprompted review
Rated 2 out of 5 stars

Back to SAS!

You confuse and deceive customers by making your prices appear cheap and then adding extra costs. Also, 30 euros for a case is a disgracefully exorbitant price. And how come you can pay in advance (and less) on some flights but not on others?

25 March 2014
Unprompted review
Rated 5 out of 5 stars

Customer service, how it should be!

Your customer service helped me and my group of friends once, and since then I have always used your website, and will continue to do so.

Good customer service is hard to find these days but at mrjet its a given.

All my friends and family book via me, and I in turn book thru mrjet.

21 March 2014
Unprompted review
Rated 5 out of 5 stars

I am happily surprised with the level of service that I've been given.

Been helped by two of the operators in a team of 10 and both of
them displayed a fathomless sweetness in their approach by telephone communication. Also the patience displayed was something that surprised me; one would not expect this, in this
dynamic industry.
Their service has been both efficient and kind and their telephone
performance is absolutely outstanding. 'Toppers', that's the word.

14 February 2014
Unprompted review
Rated 5 out of 5 stars

Best site for air tickets!

Trustworthy and always giving you very good and fast service if you have any problems or want to reschedule.
(Not like other sites that gives you cheap prices and when you try to book the ticket is "sold out" and it's totally impossible to get hold of anyone.)

10 January 2014
Unprompted review

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