Mrjet Reviews 

I booked flights with airline Finnair via mrjet. I booked the flexi version to be able to eventually change the return flight. I have contacted mrjet 2 times via the chat, and 2 times via the phone. All four times I spent around 1 hour each trying to get help to change the flight.
Today the call lasted 53 minutes! And I did not get any help. The person said they would email me, but no email in my box. I have been a faithful client for many years but I am appalled by the lack of knowledge and lack of service. After this trip I’m never going to book via mrjet again.

I had booked a Rental car on Europcar via Mr Jet and paid close to 400 EUR. When I was going to pick up the car in Cape Town airport, Europcar cannot find the Booking number that Mr Jet has provided. After desperately trying to find a phone number at Mr Jets homepage I finally had to give up cause it is impossible to find. Instead I had to book a new rental car with Europcar and have sent mail to Mr Jet three times without any response or reaction. It feels like I have been robbed on 400 EUR and the robber Mr Jet is hiding.

Everytime i try to book Then The trip is booked. 😂

Flight cancelled by the airline, which entitles to a refund (confirmed by airline). However, Mr. Jet not processing refund, despite 3 email reminders

Double the price if you re-book, then they actually cant rebook as they cant put a price on the ticket that the system accepts. Dont use them.

We had a car rental. According to Mr Jet the counter should be open until 00:00 and we had 2 hours after scheduled pick-up to pick-up the car.
We should pick-up our car at Palma airport 21:10. But our flight got delayed 1 h and 5 min i.e.22:15 No worries right? Well not quite…the counter closed at 22:00 (MR Jet wrong) and we were recorded as “No Show” and our car was cancelled.
Even if we were doing everything right and MR Jet gave wrong information we did not get the money back since we did not follow the instruction of cancelling 6 hours before…
At that time I was on my way and I wanted my car. I was delayed and arrived within MR Jet stipulated time frame!
So be aware of your pick-up time and the service disk opening hours. Google it and do not just trust MR Jet!!

Mr Jet is cheating now. They are not reachable and you can not get help. Expedia group who is now the order do not care about it. They do no even know a phone number, Really is now he worst!!! A pitty...they were good

Worthless receipt handling!

The experience with mrJet was like this:
Booking and renting the car was fairly easy.
Renting the car was thru HERTZ car rental and they did a good job.
When getting a receipt of the card transaction there is a lot to be desired, you didn´t get a receipt automatically on mail, you couldn´t get a valid card transaction receipt online when logged in to your account. I had to call customer service and they wrote a mail confirming the transaction, and this was just an informal writing in a mail that is not really connected. It ended up after an hour of chasing a proper receipt that I had to take my booking confirmation and card transaction log (i.e. I have to log in to my bank account to print out) and combine these two and that should suffice as receipt according to MR Jet. This ordeal of getting a receipt that most other companies send per automatic in mail, or you can download on other companies homepage with your login information, is not available with MR Jet. I don´t recommend booking through them, book directly with the rental company (like in this case Hertz) and get the right receipt in the mail immediatly!

Best regards
Magnus

The hotel Braston rua Augusta is horrible, For fifteen days I stayed in this hotel, I complained about cleaning in the room with the air conditioning full of dust, the windows dusting, there was leakage in the apartment above room 710 I complained three times for them to take action and change my room, the towels were old and stained, the bedding was threadbare and an old blanket smelling badly, it looked like a dead bear, someone came into my room and stole money and a leather boot with snow protection * I live outside Brazil *, I said with the manager and he replied that the staff he has always been reliable and competent, he did not apologize and did nothing to solve the problem, on the contrary they acted indifferently I do not recommend this hotel nor for the worst enemy. Those staying in it have to take photos of all their objects and store in suitcase with padlock because the safe they can open with ease. Disclose this story because I felt disrepected and invaded. Avoid staying at this hotel in the end the amount paid does not compensate the stress passed during the stay. Stop the offert with this bad hotel

You can't book luggage, so you have to pay extra at the airport.

' I paid more than 10 000 SEK for 2 hostel nights in CPH '
I made a reservation on May 17, 2018 at the Generator Hostel in CPH. The hostel's price level was by using Google search for 500-600 SEK per booking. I chose Mr.Jet's from google search list of service providers, and changed the dates to 23-25 ​​May 2018. The price rose to 10 times: 10105 SEK for two nights. I called 5 minutes after booking to cancel the reservation. MrJet called directly to the hostel and could not cancel the reservation as the hostel manager was not there. I continued calling and emailing until 22 May 2018 to both the hostel and MrJet. The answer was always the same: cancellation can not be made because the hostel manager is not present. At 22.5 this afternoon I got a call from Expedia that they have received offer from a hostel worker that they can refund 50% if I cancel the reservation. I called 23.5 hostel and the leader was still not in attendance, and I had no other option than to accept Expedia's offer for 50% of the rebate. If my reservation had been canceled immediately after 5 minutes, this would not have caused any harm to me, Expedia / MrJet or Generator Hostel. Instead, I had to make multiple emails and phone calls and lost over 5,000 SEK for nothing. I am a student and I have no income, I made a human error which anyone might do when the price jumps to 10-times and not simply notice the new price with "extra - especially because you would never expect this expensive pricing!

I've been cheated and I'm not happy with this solution. It is certainly not a coincidence that the normal price level presented is nearly 10 times lower than the final price. I do not think anyone would pay more than 10 000 SEK for 2 nights in a budget hostel!

MrJet should take a better responsibility for the service providers they use and their misleading pricing. The customers' security through yours suffered greatly. This is not how in the modern world you should do business, this is a clear SCAM!

We made sevral hotel reservations with Mr Jet on our trip to Africa. We could not find our bonus point on our account info.
We spent 1 hour on phone with Mr jet support.
We were Infomed that we were not member of Mr Jet bonus system. This information is very unclear when you make hotel bookings on Mr Jet iPhone app.
And not possible to get points from our last 14 days tour.
No points were offered and could not be added to our account.
We are really disappointed.
Brgds Mikael from
Malmoe

Hi,
I searched for the ticket on momondo.se and found it for SEK 8144 with Mr.Jet.
I booked the ticket for SEK 8144 and went for the payment for that amount. But, surprisingly Mr.Jet has taken SEK 9543 from my credit card, This is a big fraud. Still the online ticket price is SEK 8433.
I don't want the ticket for SEK 9543. Tried to send an e-mail, but it is returning (not working).
I tried to call your numbers (077 5757433 and 18776133382), but no response.
I am anxious how to contact them (now it is about 3hrs). I want to cancel my ticket and refund the whole amount to me ASAP.

Best Regards,
Egodahettiarachchige Premaratne
Confirmation no. 7228113458092

Bra weekend serivse

Good service

This time the result was that we as a family shall trawel with only handbagage 8kg =24kg and back to Sweden with 69+24kg !
And we must buy expensive bags for 200 SEK each.

Its Good and eazy to book and travel and Good price on that ticket

Decent price level and good search opttions. The only thing that I really miss in the search Interface is the option to filter by airline alliance, that would be helpful.

Great at finding a good combination flight and hotel. Two problems. It was not clear that the least expensive flight was a "Go Light" flight. It caused xtra work to have to go into each airline to order "extra baggage" for the first suitcase. More frustrating was that it would not accept a credit
card to pay both the flight and the hotel at the same time. This was because one was a secure and the other an open purchace. How is the customer to know what to do without info. I had to have a long contact with my credit card company to suceed in paying. This routine has to be addressed.

were booked on wrong flights and no intention to help out from customer support while we was standing on the other side of the earth