We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having... See more
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Review summary
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Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean. On the negative side there is a lack of bars and... See more
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The company have a Beautiful ship but areas need addressing! Buffet staff are lazy & inappropriately trained to clean tables! Food was basic food especially in the complimentary restaurant! Cabins ar... See more
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Not catered for British. 90% French Spanish guests ship very very noisy. Large teenager school groups (150) too full onboard and food poorer quality than MSC others prior travelled Staff people an... See more
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Company details
- #7 of 7 best companies in Cruise line company
- #38 of 38 best companies in Cruise agency
- #1 of 1 best companies in Cruise Terminal
- #52 of 52 best companies in Cruise Travel Agency
- #1 of 1 best companies in Resort
- #87 of 94 best companies in Travel deals
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19k reviews
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Decided to embrace this noisy large…
Decided to embrace this noisy large Beautiful ship. Entertainment very professional. We normally go on much smaller ships but it was good to have a change.
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Overall it was a great experience
Overall it was a great experience, great docking locations, great ship and great staff.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Experience on our cruise
This ship took us to very beautiful destination and we enjoyed all experiences
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Our second cruise with MSC and World…
Our second cruise with MSC and World Europa is a fabulous ship. Great staff, amazing entertainment in the Panorama lounge and great food and hospitality. Plenty of bars and places to go. Would highly recommend and we hope to sail again in 2027!
15 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
MSC Virtuosa
Last 7 MSC cruises went very well however this one was dissappointing mainly due to Chefs on board that were not trained to serve good Indian variety of foods.
21 June 2026
Reply from MSC Cruises UK
Thank you for sharing your experience. We’re sorry to hear that your cruise did not meet the high standards we aim to provide. Please rest assured your feedback has been noted for internal review and improvement.
With thanks, MSC Cruises
Fantastic entertainment & friendly staff
We got a really great deal & the cruise ship was lovely. The food was nice, but being dairy intolerant I struggled at time as I didn't have must choice. The entertainment was fantastic especially the jugglers. The bar staff worked very hard & were very friendly.
14 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Excellent
I had a great time on MSC World Europa. The service was excellent, the food was very good, and the crew was friendly and attentive throughout the cruise. The ship was beautiful, clean, and offered plenty of entertainment. Overall, a wonderful experience and a holiday i truly enjoyed. Thank you to the entire team!
24 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Virtuosa is a lovely ship staff are…
Virtuosa is a lovely ship staff are amazing the itinerary was excellent
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Great itinerary around Adriatic Sea…
Great itinerary around Adriatic Sea ,some real beautiful locations.
22 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
MSR Yacht Club... Brilliant
Fabulous experience, this was our second time trip in Yacht Club. Great staff excellent food and amazing entertainment
12 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re disappointed to hear that your cruise experience wasn’t as positive as expected. We appreciate your honest feedback, which plays an important role in helping us enhance the guest experience across our ships.
With thanks, MSC Cruises
Staff were great
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
MSC Virtuosa Get Hurt Experience from Cruise Staff
I joined MSC Virtuosa for the 14 nights trip of Iceland, Norway and Ireland. The night shows of the Theatre were excellent.
However, during a day of the lunch time, a waiter accidentally broke mugs and the debris of mugs hit my arm & face and got me a bit hurt of my right arm in beverage area of Marketplace. The cruise staff just reminded me going to medical centre during opening hours and no more follow-up from cruise after reporting to the reception. The care from the cruise is not good enough.
14 June 2026
Reply from MSC Cruises UK
We appreciate you taking the time to let us know about your experience. It’s disappointing to hear we fell short of expectations, and your comments will be reviewed carefully to ensure we continue to enhance our service.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
Staff and ships are wonderful.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Staff were not accommodating
Staff were not accommodating, said no to certain requirements I asked for. Never experienced this on other cruise companies.
24 June 2026
Reply from MSC Cruises UK
Thank you for sharing your thoughts with us. We regret to hear of your disappointment and appreciate you bringing this to our attention. Your feedback will be passed to our teams to help us deliver a better experience for our future guests.
With thanks, MSC Cruises
Amazing cruise to Iceland and…
Amazing cruise to Iceland and Norway.staff very welcoming and friendly. Good value for money
6 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
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