We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having... See more
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Review summary
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We really enjoyed our cruise. This was only our second cruise, and the first one was 30 years ago. Contrary to some of the reviews I read before embarking, we found it very well organised. Language... See more
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Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean. On the negative side there is a lack of bars and... See more
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Easy to start your holiday within 1 hour of arrival at cruise terminal Staff friendly , cabin always clean, ship clean, food good, but be warned not a great variety for vegans. Entertainment on the... See more
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Company details
- #7 of 7 best companies in Cruise line company
- #38 of 38 best companies in Cruise agency
- #1 of 1 best companies in Cruise Terminal
- #52 of 52 best companies in Cruise Travel Agency
- #1 of 1 best companies in Resort
- #88 of 95 best companies in Travel deals
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19k reviews
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Always an enjoyable time
Always an enjoyable time, seeing great places, being entertained and its altogether a memorable experience.
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Food Quality
Poor food quality and not correct temperature and not a good choice in the main restaurant.
Price of shuttle into Reykjavik from docking port was far too expensive and should be complimentary as a 60 mins walk into the town centre - not acceptable !
6 June 2026
Reply from MSC Cruises UK
Thank you for your honest feedback. We’re sorry to hear that the food quality did not meet your expectations during your cruise. We truly value your feedback and will share your comments with our culinary and hospitality teams as we continue to refine and enhance our onboard offering. With thanks, MSC Cruises
The destinations and the staff.
The destinations and the staff.
Food quality could be improved, particularly gluten free provision.
Would be good to see itemised receipts within the app for on board purchases.
Would be good to see drinks package usage itemised within the app too.
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
MSC experience
MSC are doing everything to make your cruise experience one to never forget
21 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Vibrant Virtuosa
I love Virtuosa's bling, the Swarovski stairs in the atrium, the dome experiences. There is a good selection of food options although I have only used the main dining rooms and buffet. I enjoyed the outside in the sun in Iceland! Just chilling and doing nothing was relaxing.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
helpfully and very friendly staff
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Excellent Itinerary
Excellent Itinerary: Iceland & Norway. Some customer issues with MSC staff could be frustrating. Ship is beautiful and a joy to experience however.
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Brilliant from start to finish
Brilliant from start to finish. can`t wait until I can afford to go again, Many thanks to all staff on board.
6 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Did not come up to my expectations…
Did not come up to my expectations having cried previously with othe Cruise lines
6 June 2026
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
Very busy ship
We enjoyed the ship but felt it could be very busy on board especially on sea day.
13 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Love cruising with MSC
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Smoking in the casino is a big no no as…
Smoking in the casino is a big no no as it stunk of fags
21 June 2026
Reply from MSC Cruises UK
The question of smoking onboard ships is always a difficult one. We have to cater for all our guests and onboard MSC Cruises smoking is not allowed in the dining rooms and other areas of bars and public lounges. There are designated places for smokers, and these are vigorously monitored to try to ensure that smokers do not stray outside these areas. The casino is an area that smokers are allowed, and this is the case for the majority of casinos, on land or at sea. We apologise if you felt this marred your experience. Please know that your feedback is greatly appreciated and will be used to support ongoing improvements across our fleet. With thanks, MSC Cruises
Fabulous
Absolutely love MSC just returned from Med being on Grandiosa already booked foe February 2027
The ships there is so much to do entertainment is great the staff and service are excellent
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
MSC review Iceland/Norway
MSC are a great cruise line. Sailed on Virtuosa super trip, entertainment was good apart from one act. Negatives are excursions are expensive, getting people off on tenders at Sandnes was a joke and disembarking at Southampton was slow but not their issue, it was the organisation is suitcase collection. Would I book again? Yes
21 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
I had a wonderful holiday
I had a wonderful holiday, but the only thing I was let down on was that I didn’t receive my City Pass in Seattle, I went on holiday with friends and they received the City Pass but I was unable to join them on the experience apart from one which I paid for from my own money.
We tried to sort it out but was passed around and wasn’t able to get the pass when I was there, hopefully I will be refunded for the trip that I paid for, and compensated for what I missed out on,
24 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Not as I expected food wise or entertainment,
Not happy with food quality , some cultures might like burgers and sweet crap for breakfast and laypeople around ship in pyjamas , not acceptable, got to remember Brits and Europeans are on board so cater for them also,
24 June 2026
Reply from MSC Cruises UK
Thank you for your honest feedback. We’re sorry to hear that the food quality did not meet your expectations during your cruise. We truly value your feedback and will share your comments with our culinary and hospitality teams as we continue to refine and enhance our onboard offering. With thanks, MSC Cruises
Iceland & Norway Cruise (MSC Virtuosa)
The bedbug issue in our cabin was very disappointing and unfortunately had a significant impact on our overall experience, leaving us with lasting negative memories of the stay. However, all the crew and staff were very hardworking, friendly, and consistently helpful throughout, and their efforts were genuinely appreciated.
21 June 2026
Reply from MSC Cruises UK
Thank you for sharing your thoughts with us. We regret to hear of your disappointment and appreciate you bringing this to our attention. Your feedback will be passed to our teams to help us deliver a better experience for our future guests.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
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