We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having... See more
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We really enjoyed our cruise. This was only our second cruise, and the first one was 30 years ago. Contrary to some of the reviews I read before embarking, we found it very well organised. Language... See more
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Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean. On the negative side there is a lack of bars and... See more
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Easy to start your holiday within 1 hour of arrival at cruise terminal Staff friendly , cabin always clean, ship clean, food good, but be warned not a great variety for vegans. Entertainment on the... See more
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Company details
- #8 of 8 best companies in Cruise line company
- #38 of 38 best companies in Cruise agency
- #1 of 1 best companies in Cruise Terminal
- #52 of 52 best companies in Cruise Travel Agency
- #1 of 1 best companies in Resort
- #90 of 97 best companies in Travel deals
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19k reviews
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Reply from MSC Cruises UK
Thank you for sharing your thoughts with us. We regret to hear of your disappointment and appreciate you bringing this to our attention. Your feedback will be passed to our teams to help us deliver a better experience for our future guests.
With thanks, MSC Cruises
Just my opinion
Provide tea and coffee facilities in your room at least.reasonbly priced trips.room size was small.drinks package are expensive unless your fortunate to get a deal and drinks could be priced reasonably.tea and coffee could be made available through the day also without paying extra and no charges for water..I would look else were other than MSC,had a better experience with Cunard and P&O
22 June 2026
Reply from MSC Cruises UK
Thank you for your review. We’re sorry to hear that your cruise experience wasn’t as enjoyable as you had hoped. Please know that your feedback is greatly appreciated and will be used to support ongoing improvements across our fleet.
With thanks, MSC Cruises
Great value for money
Great value for money, excellent food variety and quality, friendly and efficient staff and quality of entertainment.
22 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
Buttons at sea
Not like past experience on MSC
Unorganised impersonal who wants s to keep checking an app
22 June 2026
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
Tried MSC yacht club and its fantastic
Tried MSC yacht club and its fantastic
Apart from drinks and internet you also have a bar/lounge area plus restaurant. The top deck area has food and drink with a pool and hot tub. A butler to take you to shows and boarding/disembarking
Staff have more time per person
6 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
In our opinion, it would not be impossible make the experience much better. We are sorry to say that the onboard…
We are sorry to say that the onboard experiences and entertainment on MSC Virtuosa seemed to be obviously aimed at being less intellectual, compared with other cruise lines we have experienced. The actual essential cooking detail standards were below par. The choices for true healthy eating does not seem to have been given enough consideration. The ship itself was fine and well run, as were most staff.
21 June 2026
Reply from MSC Cruises UK
We appreciate you taking the time to let us know about your experience. It’s disappointing to hear we fell short of expectations, and your comments will be reviewed carefully to ensure we continue to enhance our service.
With thanks, MSC Cruises
In general, quite good.
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Overall good value for money and the…
Overall good value for money and the itinerary was good expect for one stop.
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Groves option of the MSC cruise to Iceland and the Fjords
Had a great time ship splendid staff first class excellent experience.
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
MSC standards have slipped
MSC standards have slipped. Being a Diamond member of the MSC Voyagers Club and being told by a senior manager that it means nothing. That they can’t actually meet what is stated as the benefits of their own Diamond Membership Voyagers Club Loyalty programme. If they cannot meet this why put it out like they are honouring our return custom. The general attitude of many staff towards guest was one of inconvenience, not to the standards of previous MSC Cruise. I could not tell you who the Cruise Director was. Never saw them at all in 7 days on the ship.
20 June 2026
Reply from MSC Cruises UK
We appreciate you taking the time to let us know about your experience. It’s disappointing to hear we fell short of expectations, and your comments will be reviewed carefully to ensure we continue to enhance our service.
With thanks, MSC Cruises
MSC a great experience
Been on before, and would go again, staff so friendly, helpful, food good, ships very good.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Our second time on the MSC Yatch club
Our second time on the MSC, the yatch clubs.
In general, it was a great time for us with a couple of firends. There were a couple of things we found a bit unusual.
First, when asking our butler about a piece of plaster, he said they dont keep it. I just wonder how they treat their chefs if they have a cut?
Then there was a live football match that we expected to watch on board, but again MSC did not get the access through any of their TV displays.
They did not either allow us to try the chargeable wine before buying it.
We have been most of the cruise lines, but found it very 'different' on the MSC yatch club. We were on the MSC Grandiosa this time.
We did enjoy and appreciate some priority services, especially when the ship arrives the ports and at the end of our excursions/returns to the ship. My firends are very happy with their butler as they got escorted through the baggage hall and the exit at the disembarkation port. Never mind! I did not get it with our butler!
We will consider more 'carefully' and hope to cruise with the MSC again!
6 May 2026
Unprompted review
Reply from MSC Cruises UK
We appreciate you taking the time to let us know about your experience. It’s disappointing to hear we fell short of expectations, and your comments will be reviewed carefully to ensure we continue to enhance our service.
With thanks, MSC Cruises
What a great team who care about your…
What a great team who care about your experience and holiday.
19 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Already explained
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
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