MSD Solicitors Reviews 

258
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the legal team for being professional, supportive, and extremely helpful throughout complex visa and citizenship applications. People deeply appreciate the clear communication, genuine empathy, and reassuring guidance, which make stressful legal processes much easier to navigate. Some reviewers were not happy with the communication, explicitly mentioning prolonged delays, unresponsiveness, and poor handling of their files. A few customers also noted encountering unprofessional behavior, rude interactions, and frustrating errors from specific staff members during their proceedings. These individuals felt let down by the lack of timely support when they needed prompt assistance the most.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, dedication, and expertise... See more

Service

Clients share positive opinions on service, highlighting exceptional professionalism, dedication, and... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting exceptional support and clear... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt and efficient... See more

Customer communications

People report positive experiences with contact, highlighting proactive communication and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my asylum case refused at first and was very stressed, but Mr Hamza Khan handled my appeal with great care and attention. He carefully addressed every issue raised by the Home Office and kept... See more

Rated 5 out of 5 stars

Tasnim is a great solicitor—she helped me with our spousal visa, including dependents and my children. The process was successful, and even when there were a few mistakes and corrections along the way... See more

Rated 5 out of 5 stars

Excellent service, very professional. We acquired a Visa very promptly. It was all handled for us, delays on our part were dealt with at no extra charge, Hasan was available to answer any questions... See more

Rated 5 out of 5 stars

I want to exclusively thank Javed and Amal. It’s been a great experience. Javed never hesitated to answer my questions regarding my wife’s visa extension despite being busy. He was very professional t... See more


Company details

  1. Lawyer
  2. Family Lawyer
  3. Immigration Lawyer
  4. Legal Services

Written by the company

MSD Solicitors are experts in UK immigration and family law matters assisting clients from all countries and backgrounds. We offer a wealth of experience and knowledge tailored to the unique circumstances of each case. We are consistent, patient and professional, giving each case the attention it deserves.


Contact info

4.8

Excellent

TrustScore 5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(258)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visa Type - FLR (M)

Visa Type: FLR(M)

I received excellent service from Mr. Hamza Khan. He demonstrated a high level of professionalism and thoroughness throughout the entire process. My case was a bit complex and I was quite anxious during the application, but he was extremely supportive and reassuring at every stage.

He was always available to address our concerns and kept me fully updated, explaining everything clearly and in detail. My visa was successfully approved, which is a testament to his diligence and expertise.

We would like to express our sincere gratitude to Mr. Hamza Khan and will definitely use the firm again for our visa extension.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

We had a very disappointing and…

We had a very disappointing and concerning experience with MSD Solicitors, primarily due to the way we were treated at their Manchester office.

From the outset, the conduct of MSD Solicitors’ staff was unacceptable. When they contacted our office, the individual refused to even provide their name and immediately began attacking our staff member. One of our team—who speaks fluent English—was then subjected to discriminatory remarks simply because they have a foreign accent. This kind of racist behaviour is completely unprofessional and should never be tolerated, especially from a firm like MSD Solicitors that presents itself as a professional legal practice. Is this the name and reputation the owner of MSD Solicitors wishes to uphold?

In addition, the tone used by a representative of MSD Solicitors, who identified themselves as a manager, was aggressive and threatening. Is this the way the owner of MSD Solicitors allows one of their managers to behave, showing such racist behaviour, while calling themselves solicitors? This raises serious concerns about the standards and values within MSD Solicitors.

Respect and professionalism should be the minimum standard in any working relationship. Unfortunately, our experience with MSD Solicitors fell far below that. We have retained full records of all telephone calls and messages, which clearly demonstrate both the nature of the request made to us and the manner in which we were treated.

For context, we were instructed by MSD Solicitors to attend their Manchester office, where it had been confirmed that a replacement toilet seat was available. Upon arrival, our technician found that this was not the case, meaning the work could not be completed through no fault of our own. Despite this, we remained professional and willing to assist in resolving the issue.

We believe it is important for others to be aware of how MSD Solicitors treat contractors and service providers so they can make informed decisions.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend MSD enough

I cannot recommend MSD enough. Applying for citizenship felt overwhelming with all the paperwork and residency requirements, but they made the entire process incredibly straightforward.

Amal was extremely professional from the start. Explained exactly what documents I needed, checked everything thoroughly, and submitted a perfect application on my behalf. Communication was excellent. She always responded to my emails within 24 hours and kept me updated on timelines. Thanks to their hard work, I received my citizenship approval without any delays or requests for further information. If you are looking for a reliable solicitor to handle your nationality application, this is the team to choose.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

express my deepest happiness

I am writing this to express my deepest gratitude to Hamza at MSD Solicitors for his truly exceptional and seasoned expertise in handling what was an incredibly complex visa process. When I first started this journey, I was overwhelmed with stress and uncertainty, but Hamza’s profound experience and relentless dedication immediately put me at ease; he went above and beyond, putting in an immense amount of effort to ensure every detail was flawless while constantly reassuring me that everything would be alright. It is rare to find a professional who combines such high-level skill with genuine empathy, but Hamza managed case with such precision that following the biometric appointment on March 3rd, visa was granted in just 10 days—a phenomenal turnaround that is a direct reflection of his hard work and meticulous preparation. I cannot thank Hamza enough for his unwavering support and MSD Solicitors for their top-tier service; if you are looking for a solicitor who is not only a master of their craft but also deeply committed to their clients' success, Hamza is undoubtedly the best person for the job.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

outstanding family solictor

I cannot thank Katie Goldstraw enough for the exceptional support and professionalism she showed throughout my case. From the very beginning, Katie demonstrated outstanding knowledge, organisation, and dedication. She handled every stage of the process with clarity and confidence, making a complex and stressful legal situation much easier to navigate.

What stood out most was Katie’s ability to communicate clearly and keep me informed at all times. She took the time to explain important details, ensured I fully understood my options, and approached the case with both professionalism and genuine care. Her attention to detail and commitment to achieving the best outcome was evident throughout.

Katie worked tirelessly to ensure the case was prepared properly and managed efficiently. Thanks to her guidance and expertise, the matter was resolved successfully and I felt fully supported from start to finish.

I would highly recommend Katie Goldstraw to anyone looking for a solicitor who is knowledgeable, professional, and truly dedicated to her clients. Her work ethic and professionalism are outstanding, and I am extremely grateful for everything she has done to help me and my family.

Thank you again for your hard work and support.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

MSD solicitors delivered with remarkable result.

About a year ago, I thought I wouldn’t be able to succeed in my immigration case. Ever since Hamza was asigned to my case, he has shown commitment, professionalism and genuine interest ensuring he followed up and delivered with great result. Hamza guided me even when I panicked, he kept reassuring me and stayed positive throughout my journey. His advise and proactiveness made my case a success (I got a positive decision 4 days after my interview), a truly ground breaking success . He deserves a raise and a promotion for how he handled my case. He maintained an open correspondence even during his off hours, like one time he went out of his way to help me with my application around 11pm late at night when he was home. This meant a lot to me and I want to use this medium to thank other staffs, like the receptionists, who stayed professional and reassuring even when I sounded frustrated and uneasy. MSD has shown they are experts and implore you are to keep up the excellent work because there are a lot of people out there that need you. A big shout out to my ever capable case handler Hamza Khan, he is one of a kind!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with Ms Izzah

Handed my case to Ms Izzah and never had a doubt. She answered every question and concern and was very straightforward and to the point. Very pleased with the services and definitely would recommend the service to anyone

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great service from everyone…

Absolutely great service from everyone specially Amal she’s very knowledgeable and extremely helpful honestly guys i appreciate it
I got my naturalization today and i’m over the moon definitely recommend MSD Solicitors

20 February 2026
Unprompted review
Rated 4 out of 5 stars

I would like to thank MSD Solicitors…

I would like to thank MSD Solicitors for their professional and reliable service. Throughout my case, they have been responsive, clear in their advice, and thorough in their preparation. I felt supported and well-informed at every stage. I am very satisfied with the service provided and would confidently recommend them to others.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a complex nationality case due to…

I had a complex nationality case due to previous convictions and was honestly very worried about the outcome. Hamza Kham dealt with my case professionally from start to finish. He understood the issues in detail, addressed every concern clearly, and handled the application with great care and honesty.

Thanks to his knowledge and hard work, my nationality application was successfully granted. I’m very grateful for his support and would highly recommend him to anyone with a complicated immigration or nationality matter.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs


Avoid. Poor service. Rude and belligerent. Hamza never responds and makes the simplest clerical errors, absolutely shocking given the position he is in. They make all the promises in the world then never deliver. I waited over 3 weeks one time for a response on a question, this includes multiple calls and emails, they just never respond. Dont believe the 1st time reviewers. My case with MSD will be going to the legal ombudsman, they essentially took my money and did nothing, absolutely nothing!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

MSD Solicitors were fantastic and I…

MSD Solicitors were fantastic and I could not recommend them highly enough. Amal Nasir was absolutely amazing, a pleasure to deal with, made a difficult process so easy and stress free. Great company, rest assured you will be in safe hands with MSD Solicitors.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thank MSD…

I would like to sincerely thank MSD Solicitors, particularly Nasia and Tasnim, for their outstanding support. They were professional, approachable, and incredibly helpful throughout, and I truly appreciate everything they’ve done.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

We used msd solicitors for my…

We used msd solicitors for my husband’s uk spouse visa and the service was excellent from start to finish they explained everything clearly and kept us updated and were always professional and reassuring thanks to Izzah muneer our visa was approved we couldn’t be happier i highly recommend them to anyone needing immigration help thanks again izzah

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Ravindi Rajaratne

Ravindi Rajaratne, was supportive with clear communication throughout the whole process. This was a very stressful time for our family,Ravindi worked quickly and patiently to ensure the right information was collated in a timely manor in order to get a good outcome.
I was recommended this firm through a relative who had a great experience, I am happy to say we were not disappointed my husbands application for settlement in the UK was granted ,

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend MSD SOLICITORS

Highly recommend MSD SOLICITORS. I'm glad I found this firm. Mr.Hamza Khan helped us from deportation flight. I was and am still very anxious about our case. It is still ongoing but I have full trust in Mr Hamza Khan and MSD Solicitors. I believe they will be with us throughout our journey. I'm feeling grateful. Mr.Hamza Khan is truly a professional. He is always available when we need him. I'll be forever grateful.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Not a good experience with this firm

Not a good experience with this firm. Poor level of communication. Poor level of handling and managing. To expensive with the fees. Not happy with Hamza handling my case, unprofessional behaviour and handling by the firm. I'll say don't go with this firm.👎

20 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look