Msofas Reviews 2,679

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the sofas, for their quality, comfort, and stylish appearance, often exceeding expectations. Many consumers highlight the excellent delivery service, noting the politeness and efficiency of the staff who often assemble the furniture and remove packaging. The overall service, from ordering to delivery, is frequently described as smooth and professional. However, some people were dissatisfied with the quality of certain products, describing them as uncomfortable or poorly made, with issues like squeaky sounds developing over time. A few reviewers also mentioned problems with delivery, including long wait times, damaged items, or a lack of communication regarding delivery schedules.

What people talk about most

Product

People report positive experiences with product, often praising the aesthetic appeal, comfort, and quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the delivery teams... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness and... See more

Quality

Consumers find quality to be positive, with many praising the durability and craftsmanship of the sofas.... See more

Service

Clients share positive opinions on service. Customers consistently praise the helpfulness and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

Love the new sofa, the colour is perfect and just as I had hoped. The biggest issue for us was finding a company to deliver to the northern isles. So after some discussion MSofas agreed to deliver to... See more

Rated 5 out of 5 stars

Great customer service from Adam & David. Communicated the delivery time, quick assembly and how to instructions given. Friendly approach. Would use this company again for sure. Sofa looks great.

Rated 5 out of 5 stars

Honestly can't fault our experience. Made the effort to visit the showroom, found a sofa we loved that was exactly what we were looking for after months of searching for a good price. Justyna O was ve... See more

Rated 5 out of 5 stars

It's actually a great product. We found it very difficult to find a large stylish corner sofa that converted in to a really comfortable bed. Plenty of choice at M sofas and we are very pleased with it... See more


Company details

  1. #160 of 401 best companies in Home Furniture Shop
  2. #41 of 91 best companies in Sofa store

Written by the company

We wish to become the leader in selling sofas and complimentary products in the UK . Our objective is to provide an affordable alternative to the UK market by delivering exceptional value and customer satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Seamless process

Website said 2-6 weeks delivery , delivery was actually within a week, process was seamless and delivery staff were very helpful

23 February 2026
Rated 3 out of 5 stars

I bought really big and nice sofa

I bought really big and nice sofa. After a week it started to become very loose. I am not really happy about price and sofa match. Sofa for 1.4k should be well standing and not loose. However, it is still usable.

19 February 2026
Msofas logo

Reply from Msofas

Hi,

Thank you for your feedback, and we’re glad to hear that you initially liked the sofa.

In the first few weeks of use, it’s completely normal for cushions and fillings to soften slightly as they settle — this is part of the design and helps the sofa become more comfortable over time. It should not affect the structure or durability of the product.

That said, if the change in firmness feels excessive, we’d be happy to take a closer look and advise further. Our team can review this and recommend the best solution if needed.

We appreciate your feedback and are always here to help.

Kind regards,
Msofas Customer Support Team

Rated 5 out of 5 stars

Exceptional delivery and assembly

Fast, friendly and efficient delivery.
Adam and Robert assembled our new sofa quickly and have explained kindly the functionality of the sofa. Lastly, they took care of the packaging and rubbish.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely service

Ordered the sofa around two months ago, and it has finally arrived. Looking forward to trying it out.

The delivery and assembly went smoothly. Adam and Rob were very friendly — they brought the sofa in, assembled it quickly and efficiently, and collected all the packaging afterwards.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

The delivery was excellent

The delivery was excellent, and the sofa is beautiful. The delivery was punctual, and Adam and David were exceptionally helpful and courteous. I am truly delighted! Thank you very much for your outstanding service.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Best place for sofas!

I've bought a few times from msofas over the years. Always top quality, very durable and personalised when it comes to fabrics and colours which make the whole experience very tailored to your needs. Delivery takes long most of the times but it is totally expected when you buy something custom made. The customer service is always friendly and quick to reply. My oldest sofa from msofas has been going on for 7 years now still almost like new and tested multiple times from my 2 young kids. We always recommend Msofas to our friends and will continue to do so! Keep it up!!

21 February 2026
Rated 5 out of 5 stars

I absolutely love this sofa

I absolutely love this sofa! It's even more beautiful in person than in the photos. The seat is perfectly balanced—neither too firm nor too soft—and the fabric is of excellent quality. It instantly transformed the atmosphere of my living room. I recommend it 100%!

19 February 2026
Rated 5 out of 5 stars

Tomino corner sofa | Product and Delivery

Tomino corner sofa: This is the second sofa we are purchasing from MSofas. Super nice and comfy, it lightened our living room.

Delivery: Adam and David were very polite, careful and went the extra mile in setting the new sofa in place. Big thanks!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, and to our surprise when the sofa was delivered, they guys even assembled it for us. Amazing experience. Just need to keep patience once ordered l, but we knew as the communication was clear. Customer service is spot on, very easy to get hold of.

19 February 2026
Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to Msofas. The sofa we received is beautiful and very comfortable. The delivery men set up the sofa for us and showed us how to unfold it. They were very polite, friendly, and professional. The whole service was excellent from start to finish, and everything was handled with great care. We are very satisfied with our purchase. Thank you very much for everything

16 February 2026
Rated 5 out of 5 stars

Delivery team ADAM and DAWID

My sofa arrived today but I need to say The delivery team Adam and Dawid was absolutely wonderful! They were so lovely, polite, and extremely professional from start to finish. They worked quickly but very carefully, handled everything with great attention, and left the space perfectly clean. The entire process was smooth and stress-free thanks to them. Truly excellent service — I really appreciate their hard work

16 February 2026
Unprompted review
Rated 5 out of 5 stars

It exceeded our expectations

It exceeded our expectations! Everything from the beginning to the end, from ordering to delivering was exceptional! The sofa is amazing. Exactly what we needed! Special thanks to Justyna for her politeness, knowledge, speediness and overall exquisite service. I would highly recommend the company!

14 February 2026
Rated 5 out of 5 stars

So far the journey with Msofa is great

So far the journey with Msofa is great. We went to see the showroom the lady Polish lady navigate us very well about everything she was very lovely lady. We ordered online the sofa we asked ao many question, they were always answer oir query very pleasantly. The delivery was very smooth till the setup sofa.

13 February 2026

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