Msofas Reviews 2,679

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the sofas, for their quality, comfort, and stylish appearance, often exceeding expectations. Many consumers highlight the excellent delivery service, noting the politeness and efficiency of the staff who often assemble the furniture and remove packaging. The overall service, from ordering to delivery, is frequently described as smooth and professional. However, some people were dissatisfied with the quality of certain products, describing them as uncomfortable or poorly made, with issues like squeaky sounds developing over time. A few reviewers also mentioned problems with delivery, including long wait times, damaged items, or a lack of communication regarding delivery schedules.

What people talk about most

Product

People report positive experiences with product, often praising the aesthetic appeal, comfort, and quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the delivery teams... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness and... See more

Quality

Consumers find quality to be positive, with many praising the durability and craftsmanship of the sofas.... See more

Service

Clients share positive opinions on service. Customers consistently praise the helpfulness and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

Love the new sofa, the colour is perfect and just as I had hoped. The biggest issue for us was finding a company to deliver to the northern isles. So after some discussion MSofas agreed to deliver to... See more

Rated 5 out of 5 stars

Great customer service from Adam & David. Communicated the delivery time, quick assembly and how to instructions given. Friendly approach. Would use this company again for sure. Sofa looks great.

Rated 5 out of 5 stars

Honestly can't fault our experience. Made the effort to visit the showroom, found a sofa we loved that was exactly what we were looking for after months of searching for a good price. Justyna O was ve... See more

Rated 5 out of 5 stars

It's actually a great product. We found it very difficult to find a large stylish corner sofa that converted in to a really comfortable bed. Plenty of choice at M sofas and we are very pleased with it... See more


Company details

  1. #160 of 401 best companies in Home Furniture Shop
  2. #41 of 91 best companies in Sofa store

Written by the company

We wish to become the leader in selling sofas and complimentary products in the UK . Our objective is to provide an affordable alternative to the UK market by delivering exceptional value and customer satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great service

Great service, they kept us up to date with delivery details and we are very happy with our new sofa. David and David did a great job delivering and installing, quickly and professionally. Thanks Msofas. Expectations exceeded

4 April 2026
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Zuzanna was incredibly helpful, answering all my questions quickly and clearly, which made the whole process very easy.

Delivery was handled by Rob and Patrick, who were professional, efficient, and took great care during the setup. Everything was done smoothly and with attention to detail.

Really pleased with the service and would definitely recommend Msofas.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the service I…

I’m very happy with the service I received today. The delivery team, Adam and David, were professional, friendly, and extremely helpful from start to finish. They carefully brought the sofa in, unpacked it, assembled it, and made sure everything was perfect.

They also took the time to clearly show me how to use the sofa and answered all my questions with patience and kindness. Everything was done thoroughly and with great attention to detail.

Such a pleasant experience – I truly appreciate their positive attitude and excellent service. Highly recommended!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Jonas and David were very friendly and professional. They delivered and assembled the sofa really quickly. Very happy customers here! Thank you

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Ive order Zeus I corner sofa bed . It is so so so much comfortable. To seat and same to sleep. No words how happy I am. Thats my 6th sofa in 8 years and this one is nr1 . Same with communication, delivery . All absolutely amazing 👏

30 March 2026
Rated 5 out of 5 stars

Outstanding service

Adam and Dawid have provided outstanding service. I've been updated throughout the day about delivery time, they've build the sofa and took all packaging away. Couldn't ask for more. Thank you guys

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Faultless experience!

Honestly can't fault our experience. Made the effort to visit the showroom, found a sofa we loved that was exactly what we were looking for after months of searching for a good price. Justyna O was very helpful throughout. Ordered the following day and sofa was delivered and assembled for us at the agreed time all within 7 days. Can't fault Msofas at all!

28 March 2026
Rated 5 out of 5 stars

Thanks so much Adam and David

Adam and David delivered my sofa, it was a tight fit through small spaces, but they were knowledgable and efficient. They built it and showed me how to use the bed part, they removed all packaging and were very efficient and two really nice guys. Thank you both for stress free experience.

30 March 2026
Unprompted review

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