Mulberry Homes Reviews 

My partner and I moved into our new property in November and couldn’t be happier.

The whole process has been seamless. Elizabeth in sales made the whole process a joy and the lads on site: Matt, Steve, & Kevin (in particular) have been more than helpful and resolved any minor snagging issues without any trouble. The standard of finish and building materials is noticeable and we are very pleased we chose to buy through Mulberry.

Highly recommend and thank you to all involved in our buying process from beginning to end.

Edit:
I think it was fair to edit my initial review to highlight the excellent support I received from the Houlton Mulberry site team. And especially from George who handled my snag list in a very professional and customer-focused manner, taking the time to listen and address concernes thoroughly. His approach has been reassuring and greatly appreciated.

All items on my snag list have been resolved.
I am now very pleased with my Mulberry home! And while nothing can be perfect at first, I can recommend Mulberry Homes as their teams from sales to site take customer service seriously.

Initial review:
I was very pleased with the support from the Mulberry sales office—Karen and Faye have been fantastic throughout the process. I also used their recommended solicitors Band Hatton Button LLP and mortgage brokers Salcey Mortgages, who provided a great service.

This is my second Mulberry home, purchased on the same development, and therefore I had clear expectations based on my first property. Unfortunately, those expectations were not met. While there is no doubt about the quality of the materials used, the standard of workmanship and finishing is well below what I experienced previously. The plastering and painting, in particular, are poor and clearly rushed, with numerous visible defects throughout the property. And numerous kitchen cabinets show little scratches or chips.

Many aspects of the home appear to have been left unfinished, giving the impression that speed was prioritised over quality. As a result, the snagging list is extensive.

I hope the long snagging list will be resolved promptly and without too much difficulty. Overall, this second experience has not quite met my expectations. While I don’t regret my choice, time will tell whether it was the right one, depending on how smoothly the remaining issues are addressed.

My wife and I bought our new home and are so happy with the start of our new chapter. This was all down to the great help from Mulberry Homes, and in particular, the wonderful support and guidance from Rabia from the Kingsbury Park branch. You made us feel comfortable and were able to help us from purchase through to post sale whilst we settled in. Thank you

From the moment we walked into the Mulberry Homes sales office, the service has been exceptional. Faye and Karen have been incredibly informative, patient, and approachable, taking the time to answer every question and guide me through each stage of the process.

I was buying my new home during a particularly difficult time, and both Faye and Karen went above and beyond to make me feel supported, reassured, and genuinely cared for. They made the entire experience feel personal and stress-free, and no task ever felt too big or too much trouble.

From that first visit to the sales office, right through to purchasing my new home and move-in day, the level of service has been outstanding. I truly felt supported and made to feel special throughout. I couldn’t recommend Mulberry Homes, especially Faye and Karen, highly enough.

Thank you x

We dealt with Rabia at the Steepleview, Rabia was extremely efficient & helpful, making our experience very pleasant, a credit to the company she works for.

We have recently bought our first home with Mulberry Homes and the whole process has been smooth, stress-free, and they genuinely had our best interest at heart.

Faye and Karen were just amazing from start to finish. As first time buyers, they really made everything feel easy as they were knowledgable, professional and always happy to help. This just made the experience more enjoyable especially with a newborn too!

We are so excited to move in soon!

From our first contact with Caroline she's been such a fantastic support in my journey of the purchase of my first home and also my mums who's also purchasing a home 2 doors down. Great knowledge of the homes, answered all our questions and a warm and genuinely lovely person i don't think we would have made the decision to purchase without her. She's an asset to Mulberry!. I would also like acknowledge Jodi who was looked after me during and post move in day where she gave me a big hug and was just as happy for me as my mum was! She made herself available for any question or support. Last but not least Ash our site manager thank you, thank and thank you for your kindness, assistance and patience.

I couldn’t be happier with my move into a Mulberry home in Middleton Cheney. From the very beginning, the whole experience has been exceptional, and all members of the team at Middleton have been incredible.

Elizabeth has been absolutely wonderful — genuinely friendly, warm, and endlessly patient. She made the whole process feel easy and welcoming, always taking the time to answer questions and making sure I felt reassured every step of the way. Her kindness and professionalism truly set the tone for the whole experience.

I also can’t praise the site managers, Matt James and Steve Kelly, highly enough. Along with Kevin and the rest of the hardworking team on-site, they have consistently gone above and beyond. Whether it’s fixing small issues immediately, checking in to make sure everything is perfect, or offering help before I’ve even thought to ask, their responsiveness and care have been outstanding. Nothing has ever been too much trouble, and their dedication has made settling in completely stress-free.

The build quality is exceptionally high. My property is semi-detached but I can't hear anything from next door. The house is also extremely energy efficient and I've barely had to switch the heating on.

Mulberry should be incredibly proud of the team at Middleton — they’ve turned what can often be an overwhelming experience into something genuinely enjoyable. I’m so grateful for their support and delighted to call this beautiful place home.

If I could give my experience 0 stars I would. This is not even an exhaustive review of all the issues we have experienced with our new home, but I’ve summarised what I consider to be major defects as opposed to the expected ‘snagging’. Customer service from Mulberry Homes has been nothing short of shocking, with delayed communication or no response.

I am 30 weeks pregnant with a 19 month old little girl, and we are currently unable to stay in our home due the significant ongoing issues which pose a risk to our health and safety (with no offer of support with accommodation from Mulberry Homes).

Please see a brief summary of issues:

- Moved in middle of August. Was clear that the kitchen had already had significant water damage resulting in blown units. The kitchen was finished to a terrible standard, with cupboards not aligned which resulted in superficial damage to the cupboards too. Despite flagging many times, chasing with emails, calls - we are only just getting the kitchen works done next week (December).

- On the first weekend we used the master bedroom en-suite shower, water came through the ceiling. This was put down to the trap not being tightened. A hole had to be cut in the ceiling and made good.

- In October the same bathroom had bubbling in the amtico floor and the skirting board was sodden. We were told this was down to faulty mastic. Initially, Mulberry Homes peeled a small section of floor back and advised us to let it dry. The smell of damp was strong, and we decided to peel back more floor to inspect this ourselves. A massive section of the ply was sodden, with rusty nails and evidence of mould. We insisted on the ply being replaced with new flooring and the mastic was eventually redone. We were assured this leak was fully rectified.

- At the end of November, it was clear the skirting board from the previous leak was still wet. After contacting Mulberry Homes, we were advised this was again due to the mastic. The mastic was redone, the skirting was replaced again and the bathroom skirting was painted. I was assured the shower had been sprayed and there was no water leaking through, and that once again the leak was rectified.

- Due to the issues with faulty mastic I decided to ensure the family bathroom was okay. Lo and behold, the skirting board was wet in there. The mastic had clear holes in. I had to contact Mulberry Homes again to make this good.

- One week later, I noticed the wall in the en-suite was wet. I could not believe it. I immediately contacted the site manager who advised he would come and look the following day. In the meantime, I shone a torch down the side of the wardrobe the other side of the wall and to my disgust the skirting and carpet was sodden, with more evidence of mould. On the Friday I was told a tiler would be round Monday. It was not until I insisted that someone attend the property on that day due to the mould that the site manager attended. A plumber advised that the leak is due to faulty grouting - significant cracks and holes were found in the shower grout. The wardrobe was moved forwards and has got significant water damage and will need replacing (£460 wardrobe). The carpet is sodden as was the skirting board and there is evidence of mould- I have photographic evidence of this. I was assured the wall is dry, but insisted that they removed tiles in the shower as I could not believe that the wall would not be sodden. The ply behind tiles was sodden as suspected, and will require replacing. I have been told that a report has been put in to request that the whole shower is retiled as I have noticed even more grout issues the opposite side, however I am yet to receive guarantee of this or confirmation of a solid plan, nor have we received an offer for carpet replacement.

This has clearly been leaking since we moved in in August. The bedroom has been left with the carpet folded back to dry, the wardrobes are not secured and the room is unfit to sleep in, particularly at 30 weeks pregnant with a toddler. I have had to move out until this is fixed, and am yet to receive any contact from customer care.

In amongst the leaks, we have had several instances of no heating and one of no hot water accompanying the heating issue which again we had to stay elsewhere for until fixed.

The stress has been indescribable, and what should have been the best experience buying our first family home as our family grows has been completely shattered. I would attach photographic evidence but am unable to as this is a review of a ‘service/business’ as opposed to a ‘product’.

My mum and dad bought a stunning home from mulberry and the service from start to finish has been amazing this was due to the professional approach of the site manager Matt James and his manager Steve k, they have looked after everyone so well with nothing to much trouble.

Also thank you to Sally for keeping us informed every step of the way
Well done all keep up your amazing work

I would like to start how lovley my home is and the journey into my home, it has been finished to a very high standard and we are so pleased for our forever home.

This was made even better by our site manager mr matt james whis knowledge and attention to detail is phenomenal, his assistant steve dealt with everything very professional and nothing was to much trouble.
Mukberry should be proud of such a dedicated managers and thankyou for our lovley home

I would recommend mulberry homes to anyone, mr Matt James the site manager has been excellent and mr Steve is excellent with the problems which were only 3 things
Excellent site manager and customer care

Rabia has been great throughout our purchasing experience. There were delays not of Mulberry’s making, and Rabia was always in touch trying to help smooth the process. Even after we moved in, Rabia was only ever at the end of the phone to help out with queries. A friendly, approachable and supportive member of the Mulberry team.

Faye and Karen at the Houlton development have been nothing short of exceptional. Throughout the entire process of purchasing our home, they guided us with expertise, clarity, and unwavering support, helping us navigate the complexities of buying a new property. Thanks to their dedication, we were able to find our dream home.

Their kindness, compassion, and professionalism shone through at every stage, and we are truly grateful for the outstanding service they provided.

Thank you, Faye and Karen, for everything you have done for us. To the senior leadership team at Mulberry Homes: Faye and Karen exemplify the very highest standards of customer care. Their approach should be the benchmark for your Sales team, as they truly operate on a next level.

Thank you from Ash & Ash

Paddy made this experience amazing for us from start to finish. Excellent customer service, five star communication throughout the process. We cannot thank you enough Paddy and we are over the moon with our beautiful house! Thank you to everyone at Mulberry Homes that made such an effort to make sure we moved in so quickly. We really appreciate it!!

I'll start by saying I love my home, I moved in 18 months ago. The sales process was horrific, but I've already fed back on the survey to that.

All the snagging list was being looked at an actioned well with the former Assistant Site Manager. He was fab, but since he left in September 2024 there are still significant outstanding issues that haven't been sorted. These are issues that were agreed to be sorted. I have given it more than enough time and patience and just want it all resolved. I have escalated it as per the complaints guidelines, giving more than enough time. Stacey did not resolve and weekly chaser emails went without a response. I escalated to Construction Director, Chris, who seemed to be looking but then again comms stopped and chaser emails went unread. I was then notified by Stacey that Chris had left and she'd be picking it up. Not ideal considering it was escalated because she didn't resolve. Guess what? Nothing since then, no response to weekly chaser emails. So I took the last step in the complaints procedure outlined on their website and escalated to the Managing Director. According to their own procedure, I'd have a response within 10 working days. It's now 15 working days/3 weeks and no response. I just want these issues sorted as they have agreed to so I can enjoy my home.

I purchased a home from these cowboys several years ago in Earls Barton and had nothing but issues with it. The most dangerous one being the boiler fitted in an unsafe place. Gas Safe wrote a report and gave them a fixed amount of time to rectify the situation. After a few attempts at relocating the flue, the works were completed. The joists in the bathroom were fitted on a 10mm slant so the bathroom floor slopped towards the door, meaning the door to the shower slammed shut as soon as you let it go. I insisted that they had the whole bathroom out, shaved the joists level and strengthened them, and then relay the floor. They also had to take all the tiles off the wall as these had been laid to a sloping floor. To add insult to injury, the tiler told me that he had advised Mulbury Homes 4 months prior that the floor was not straight and they did nothing about it and let me complete the purchase. The extractor fans in the family bathroom and en suite have now stopped working, so I have had someone to replace them. The engineer has now found that no cap was put on the top of the waste pipe in the loft, there is now a smell of sewerage in the loft. The ducts for the extractor fans were fitted but never connected to take the air outside of the house, hence condensation running into the fans causing the fans to burn out. I rang Mulberry Homes and spoke to a lady called Lucy who proceeded to laugh at me and quite happily tell me they are not prepared to come back and complete the works they should have completed before my house purchase. I would strongly recommend that you employ a professional to review the house in it’s entirety if you do buy from these cowboys, or better still, walk away and don’t buy from them.

Absolutely Outstanding Service from Mulberry Homes!
​We recently moved into our beautiful new build by Mulberry Homes, and the experience deserves every one of these five stars. Moving a whole family is stressful enough, but the entire Mulberry team made the process seamless from start to finish.
​The sales team was truly outstanding. They were knowledgeable, patient, and proactive, providing exceptional support and communication that never left us guessing. Their professionalism set a fantastic tone for the entire journey.
​Once on-site, the quality of care continued with Site Managers Matt and Steve. They are a credit to the company. Both were incredibly professional, respectful of our time and property, and genuinely nothing was too much trouble for them. They handled every small query and request with speed and a positive attitude, ensuring our handover and settling-in process was perfect.
​We are so thrilled with our new home and highly recommend Mulberry Homes to anyone looking for a high-quality build and, more importantly, a top-tier customer service experience. Thank you, Matt, Steve, and the sales team!

After having a not so good experience with a different developer from Houlton we were a bit disappointed believing that apparently only a certain type of people can buy a house, and not the lower echelon.
But that changed when I called Mullbery development and spoke with Karen.
After a phone discussion we had an appointment the next day to see what options we can have. Karen and Faye treat us with respect like normal people and we decided to put for a reservation of the house we wanted to buy. They were extremely surprise when I told them the experience I had with the other developer.
My opinion if you want to be treated with respect, normal and fairly go with Mullbery homes. And ask for Karen and Faye.

I recently bought a house off mulberry homes and I am so delighted in my sales journey and very impressed by my site manager Matt James who was very professional and knew what he was talking about even helping us by giving new ideas for our garden.

Our home is beautiful and we had little to no snagging.

I throughly recommend mulberry homes
Well done site team and mulberry