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Mulberry Homes Reviews 

432
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and knowledgeable site managers who consistently make the entire home-buying journey feel smooth and entirely stress-free. Buyers often mention that communication remains truly outstanding throughout the process and that personnel consistently go above and beyond to assist with every request. However, some customers also noted frustrating issues with poor finish quality, messy surroundings, and long delays in resolving various property snags. A few reviewers felt that post-purchase customer care was entirely lacking and experienced ongoing difficulties trying to get tradespeople to fix persistent problems.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the helpfulness and dedication of... See more

Service

Reviewers highlight positive aspects of service, frequently praising the sales team and site staff for being... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide range of deeply contrasting experiences... See more

Quality

Customers had negative experiences with quality, frequently highlighting numerous construction defects and a... See more

Location

Customers consistently note ambiguous experiences with location, expressing appreciation for stunning country... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sales team at Whissendine (Helen) were very helpful and supportive throughout the buying process, checking in with us and answering any queries promptly and clearly. Since moving in, there have b... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic. Mulberry Homes couldn’t have done more to support us through the buying process. Jonathan at the Badwell Ash site went over and above to guide us through the whole process. Afte... See more

Company replied

Rated 5 out of 5 stars

We have recently bought our first home with Mulberry Homes and the whole process has been smooth, stress-free, and they genuinely had our best interest at heart. Faye and Karen were just amazing... See more

Company replied

Rated 5 out of 5 stars

Nothing but praise for Mulberry Homes. Rabia has been great from the start and her support has been brilliant in getting us into our new home. Moved in Monday and Rabia, Steve and George... See more

Company replied


Company details

  1. Property Developer
  2. also in
  3. Construction company

Written by the company

From carefully chosen locations and thoughtfully selected materials to our architecture and interior specifications, every detail is considered with care. We create distinctive developments that are designed to create a true sense of community where people can live, grow and thrive. Every Mulberry Home is thoughtfully designed, expertly built and finished to the highest standards of craftsmanship and quality.

Enjoy a 2-year warranty with Mulberry Homes.

Your Mulberry Home is protected with our 2-year warranty, giving you added peace of mind from day one.

Your Mulberry Home is protected with our 2-year warranty, giving you added peace of mind from day one.
Every Mulberry Home comes with a 2-year customer care warranty, giving you added peace of mind from the day you move in. If you experience any issues during this time, our friendly and dedicated Customer Care team is on hand to help, ensuring any issues are resolved promptly and professionally.

Contact info

5% Deposit Contribution On Select Homes

5% Deposit Contribution On Selected Homes This September

4.3

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(432)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great onsite sales team

Great onsite sales team, good home, lovely handover. Some wobbles and delays on the way as always but we got there in the end.

7 November 2025
Mulberry Homes logo

Reply from Mulberry Homes

Dear Aaron,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Brilliant experience

I recently bought a home with Mullberry Homes and the whole experience was absolutely amazing from start to finish. The process was smooth, stress-free, and handled with real care.

A special shoutout to Matt James and Steve Kelly, who were both brilliant throughout. Their professionalism, knowledge, and genuine support made everything feel easy and enjoyable. Nothing was ever too much trouble, and they kept me informed at every stage.

I’m over the moon with my new home and incredibly grateful for such a positive journey. I’d highly recommend Mullberry Homes to anyone looking for excellent service and a beautiful new build.

14 November 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Nic,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Lovely sales team

Lovely sales team, both Caroline and Anita.

7 November 2025
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Reply from Mulberry Homes

Dear Gabrielle,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Wonderful house

When we came to see the house at the end of October, we had no intention of buying it — we just wanted to have a look. However, the very next day we decided to reserve it.
Apart from the house itself, which is truly wonderful, our decision was strongly influenced by the attractive terms of sale and by Rabia’s invaluable help in answering all our questions and assisting us throughout the process.

6 November 2025
Mulberry Homes logo

Reply from Mulberry Homes

Dear Viktoriia,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Steeple View Chase

Rabia at Steeple View Chase has been very helpful with buying our first Mulberry home. She’s been quick to respond and help make the process as easy as possible. We very much look forward to moving into our lovely new forever home!

1 November 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Sarah,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

we moved into Kingsbury park in jan…

we moved into Kingsbury park in jan last year and we would like to express our gratitude to the site team Matt james and stephen kelly for the amazing work and help they gave us during the snagging process which was only 12 items but the proffesssionalism and tge quality of our home is second to none.

our mulberry forever home is amazing and would reccomend Mulberry homes to all.

28 February 2025
Unprompted review
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Reply from Mulberry Homes

Dear Ben,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

A dream journey made effortless - Thank you Faye and Karen!

We’ve just exchanged on our dream property. From the moment we reserved to the day of exchange, Faye and Karen have been absolutely amazing. Their support, knowledge, and kindness made the entire journey smooth and enjoyable.

They kept us well informed every step of the way, answering questions with confidence and clarity-my husband calls them the ‘oracles’ because they know everything! When it came time to make our to choices, they were incredibly patience and helpful, making it a complete pleasurable experience.

Thank you Faye and Karen, we are so excited to continue with you as we head towards completion in the New Year!

28 October 2025
Unprompted review
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Reply from Mulberry Homes

Dear Janine,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Moved in to a property at Lutterworth…

Moved in to a property at Lutterworth in January 2025,
Matt, James & Steven went above and beyond behind with everything helping us even live into the property, property was amazing from the minute we moved and the lads was at hand for any issues which were none

28 January 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Consumer,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Ravensden Park

My partner and I have recently completed on our property on the Ravensden Park Development. Since our initial enquiry back in February, we've had our fair share of ups and downs - in all honesty, this is to be expected. I very much understand things go wrong, and that this sometimes cannot be helped.

What I would say is, actions speak louder than words - and the Mulberry team we have dealt with, most recently, Baileigh, Brad and Graham, have been nothing short of fantastic.

Baileigh and Graham made the moving in process very slick and easy for us and really made us feel special.

Brad and his site team are working so tirelessly on the rest of the site, and they still make the time to help us out with everything we need, their care and attention is very much appreciated at the moment!

28 October 2025
Unprompted review
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Reply from Mulberry Homes

Dear Rory,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

On Site Experience

We have been living here at Mulberry Homes in Whissendine, Rutland now for 14 weeks. We have had excellent service from the building site staff, especially Alfie who is always on hand to assist with any problems we may have had, no matter how small and is always polite and nothing is a problem. Even though we have officially been handed over to the Customer Care Team at Head Office now Helen, Jason and Alfie still care about their homeowners and go out of their way to make sure we are ok. thank you Mulberry for being a 'Caring House Builder'.

28 October 2025
Unprompted review
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Reply from Mulberry Homes

Dear Michelle,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

We completed on a property at Kingsbury…

We completed on a property at Kingsbury Park in November 2024.We found the Site Managers Steve Kelly and Matt James to be very Helpful.Off course there were a handful of snags,but these were dealt with very efficiently by the site managers.

15 November 2024
Unprompted review
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Reply from Mulberry Homes

Dear Alexander,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Middleton Meadows

Myself and my Wife moved to Middle Meadows earlier this year,and are very happy in our New Home.Thank you to Steve and Matt for going out of there way to make us feel welcome and for really caring about us.Both are a credit to Mulberry Homes.

14 March 2025
Unprompted review
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Reply from Mulberry Homes

Dear Paul,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

We bought a mulberry home and wished to…

We bought a mulberry home and wished to write a review at how pleased we are with our property and the service we got and are still getting.

Matt james and his team have been brilliant helping withe small things that people take for granted, steve has kept us informed all the way on snagging and booking in items.

The care and attention has been phenomenal and we are so pleased with our new home we would definitely recommend mulberry house.

8 September 2025
Unprompted review
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Reply from Mulberry Homes

Dear Jake,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

My Parents have moved into the…

My Parents have moved into the Middleton Meadows Development.They are very Happy.i would like to mention Steve Kelly and Matt James for all the Help they have given my parents
It’s needed ce to know they are in good hands.

14 August 2025
Unprompted review
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Reply from Mulberry Homes

Dear Kamil,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

5 Stars

We bought a property at Kingsbury Park,and would like to leave this Review,as we love our House,and would like to mention Steve Kelly and Matt James for there Help.

27 October 2025
Unprompted review
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Reply from Mulberry Homes

Dear Michael,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

I moved into Middleton Cheney and have…

I moved into Middleton Cheney and have been so impressed with my home that I thought I’d write a review to thank the site manager and his team Matt James and Steve for all there hard work.

The process has been smooth and pleasant, these guys work so hard and nothing is to much.

The sales process has been amazing and we love our new home

26 September 2025
Unprompted review
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Reply from Mulberry Homes

Dear John,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

I moved into Middleton cheney and from…

I moved into Middleton cheney and from the sales process to end process has been amazing I would like to thank matt james and steve for completing our snags and nothing is to much for them, they go above and beyond,..
Our home is gorgeous.

1 October 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Jordan,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

I was taken aback by the professional…

I was taken aback by the professional service of Matthew James and his site team, they are very processional and nothing was to much when dealing with our snagging, Steve was very proactive with dealing with things and kept us up to date with every step of the way.

10 October 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Nicole,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Professional and responsive

The sales team at Whissendine (Helen) were very helpful and supportive throughout the buying process, checking in with us and answering any queries promptly and clearly. Since moving in, there have been the inevitable snagging issues but these have so far all been dealt with promptly and without fuss by the site team - shout out to Alfie for that. Thumbs up to Mulberry at Whissendine - keep up the good work!

23 October 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Scott,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

My parents have moved into a property…

My parents have moved into a property in Middleton cheney and i cannot think the site manager matt james and his team steve and kevin for helping them out and being on call to help whenever they can, I was impressed with the level of service as this is our 3rd new build in as many years.

17 October 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Charlotte,

Thank you so much for your 5* review, we really appreciate it!

We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.

If there’s ever anything more we can do for you, please don’t hesitate to get in touch — we’re always happy to help.

Thanks again for your support and for taking the time to share your experience!

Best Wishes
Stacey
Head of Customer Experience

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