Music Box Attic Reviews 

3,628
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful craftsmanship, exquisite details, and the wonderfully clear, crisp sound of the custom music boxes. Buyers frequently mention that the website is very simple to navigate, offering a massive selection of songs and helpful ordering options. People also appreciate the remarkably fast shipping and the sturdy, thoughtful packaging that prevents any transit damage. Conversely, a small portion of people felt disappointed when items arrived with unexpected mechanical defects, broken musical movements, or significant delivery delays. However, reviewers note that customer support representatives work hard to resolve these issues quickly by sending replacements without hesitation.

What people talk about most

Product

Customers had great satisfaction with the product, frequently highlighting the beautiful designs, clear... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive in pristine condition with... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to navigate,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This place has the most beautiful music boxes with a ton of song and customization options. They are very fast with shipping also. We exchanged our original box for one more suited for the recepient a... See more

Rated 5 out of 5 stars

Always the most helpful and courteous online shopping experience. Great prices and discount codes, which they share with their customers. Music Box Attic is my go-to for gift giving . I'll never go... See more

Rated 5 out of 5 stars

Excellent service. Beautiful music box. Exceeded our expectations. Thank you for this beautiful piece of art you created for our daughter. You kept every promise you made. I definitely will recommend... See more

Rated 5 out of 5 stars

I purchased the hummingbird music box for a very dear friend who lost her son. She was very happy to receive this gift and loves it very much. Ordering was easy, and there was a wonderful selection o... See more



Company details

  1. Music Box Shop

Information provided by various external sources

Music Box Attic has been a leading online retailer for musical gifts since 1999, we have been focused on delivering superior customer experience and top quality musical gifts. We are a BBB-(A+-)Accredited business. We are experts in creating high end, beautiful and one of a kind musical gifts. From mechanical movements of all sizes to custom any tune digital modules, music boxes with LCD Screens to show personalized videos, custom engraving and gift wrap we can offer any personalization you can think of. Your orders are 100% guaranteed in Full, no questions asked, return or exchange and help is always a click away.

All orders ship Free

Written by the company

We are now shipping all orders via USPS Priority Services for Free
Visit www.musicboxattic.com and get the most unique custom made gifts and don't pay a penny for shipping, ever, always free. Expedited services and international shipping do not apply.

100% GUARANTEE

Unmatched Industry Guarantee From Music Box Attic

Music Box Attic is the only online musical gifts store that provides a 100%, no questions asked, no hassle, 100% ONE YEAR (365 day) guarantee. You can return or exchange your product at any time for a full refund. Some restrictions on custom made products may apply, but we will still work with you and do absolutely everything to make sure you are happy, check out all of these amazing 5 star reviews.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.7

All reviews

(3,628)

427 reviews in the last 12 months

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Rated 5 out of 5 stars

A great experience!

It was a pleasure working with the customer service rep to create the music box exactly the way I wanted it for my sister. She loved it and also the way it was specially wrapped for her. I would definitely use the Music Box Attic again!

21 September 2026
Rated 5 out of 5 stars

Highest recommendation

The music box was in itself exquisite. I wanted a tune that they did not offer, so I sent them the notes and they created it for me It was intended as a present for a good friend. After a year she wanted it to be not so loud. I wrote them and asked. They sent me another file that was quieter, at no extra charge. They answered all my email promptly and were always very helpful. J. Milton, Munsterdorf, Germany

5 October 2026
Unprompted review
Rated 3 out of 5 stars

I was first told it would be in the end…

I was first told it would be in the end of Oct. now not, until Nov. and the song I want won’t be in until Nov. then I got an email saying it’s back in stock & another email telling me how to enjoy my music box (that I haven’t received yet). So a little confusing. Margaret Brovetto

2 October 2026
Rated 4 out of 5 stars

Very Attentive Customer Service

There was an issue with the item delivered, but the Music Box Attic Customer Service worked to resolve it within 2 hours. I consider that being very attentive so I have upgraded this review. I thank them for their efforts. Just so you know, I have ordered three separate times from them, and the first two were flawless.

28 September 2026
Music Box Attic logo

Reply from Music Box Attic

We are always here for you Sir. Please forgive us for not being even more attentive to the original shipment sent out. We look forward to always assist you in all ways possible. Customer Service is our number one priority, by far.

Rated 5 out of 5 stars

Denny and Boris are going above and…

Denny and Boris are going above and beyond to make a music box that is perfect.
There was an issue with an incorrect music movement however they are in touch with their overseas vendor to correct the problem.
Consummate professionals.

14 September 2026
Rated 3 out of 5 stars

7/10

The watch box itself was fine, but the engraving that I paid extra for was cheap and not really engraved as I expected. It literally looks like an iron plate with sharpie writing. It just feels and looks cheap when I believe I paid an additional $40 for it.

11 September 2026
Rated 5 out of 5 stars

High quality

Fast delivery. High-quality, handcrafted treasures. Elegant gift packaging. Highly recommend both the seller and the product.

8 September 2026
Rated 2 out of 5 stars

No finale Inspection

I ordered two 18 note music movements for music boxes. One of the movements didn't work. It was over wound or has a bad spring. It should have been tested before it was packaged. This is irksome. I am in the process of building the boxes and now have to wait for a replacement or a new order. Errrrr

14 September 2026
Music Box Attic logo

Reply from Music Box Attic

We appreciate you taking the time to share your experience with us. We are truly sorry to hear that one of the music movements you received was not working correctly, especially as you are in the midst of building your music boxes. We understand how frustrating it is to encounter such an issue and have your project delayed. As you know our customer service supervisor is already on top of this and sent a response to your inquiry. We will quickly remedy the issues and get you perfect music movements.

Rated 1 out of 5 stars

The jewelry box for our granddaughter …

The jewelry box was sent with a cover off set and was not damaged in shipping.It absolutely was not as pictured.It looked very cheap.
The follow up was I received a full refund and their customer service was excellent.

2 September 2026
Music Box Attic logo

Reply from Music Box Attic

We apologize for any issues with the music box. As discussed, we are providing a full refund and a paid return label. We are here for you, no matter the request, and we'll always make sure we do everything you ask.

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