I was happy to receive my painted pony in good time but it arrived with 4 broken legs I informed the staff of Music City gifts as soon as I received it. That was at the end of November.their policy... See more
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We ordered an item which was out of stock from several other companies. Ran across Music City via the internet, which had this particular item in stock, I ordered it immediately with only 10 days unt... See more
Package arrived today. One of the wings on the flying monkey was broken and his tail was broken off. Very disappointing, after waiting so long, eleven days total. Too late to return and make it back f... See more
I recently purchased two Pugnacious items from Music City Gifts. The item was discontinued and only one was available. Music City Gifts contacted me promptly by phone to apologize that two of the on... See more
Company details
Contact info
3500 Lakeside Court, Suite 217, 89509, Reno, Nevada
- 888-890-1464
- customerservice@musiccitygifts.com
- www.musiccitycardsandgifts.com
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EXCELLENT CUSTOMER SERVICE
Orders always come fast, and the website is very user friendly. The real test I think is how a problem is handled. Through no fault of Music City one of the items I gave as a gift had a manufacturer defect. I reported it to them by e-mail and they had a replacement sent out right away.
Great selection of figurines
I was looking online for some cute pug figurines and came across this website.Therer are so many adorable figurines it was hard to decide but I am pleased with the one I chose. I will be ordering from Music City gifts again.
they got my gifts out fast had a great service
used the company for the first time. I was very please with their service. I will use the company in the future.
Great to deal with, beautiful products
My mother and I have purchased several of the Tusk elephant figurines from Music City Gifts and each time we are very satisfied. The products are great and Music City is very easy to work with. They are the first place I go to order such figurines.
Was pleasantly surprised
I came across this web store via a Google search. I placed an order for three items because the price was right and shipping was free.
...any store can handle that easy part.
The reason that Music City is excellent is because of the great communication. They contacted me to check that I was OK with regular shipping given that my items might not have arrived in time for Christmas.
My items arrived today, perfectly packed and in great condition.
I will be ordering again from Music City in the future because I really appreciate their excellent customer service. They are easily one of the best online stores I ever ordered from.
First time won't be last!
As the holidays approached this year, I ordered something from Music City Gifts for my "significant other," who is a collector. I had never done this before - in fact, I'd not heard of the company previously. The ordering was easy, and a representative even called to offer to ship the item by a faster means at no extra charge to ensure that it arrived by Christmas! The gift came in good shape with time to spare. I'm impressed.
item shipped and received within 3 days...
I ordered a speed freaks car hoping it would get to me by Christmas Eve which the shipping info said it would., I actually received it two days prior to that so I am a happy customer
Sent very quickly and professionally.
I was satisfied with the product and the way it was shipped. I was not happy with FedEx they did not deliver when promised so i did not have the gift for Christmas.
Beautiful product, exactly as advertised, delivered promptly -- very satisfied!!
Lovely. An absolutely adorable salt-and-pepper set, beautifully crafted just as advertised. So glad I bought this item for me and my duck-loving friend. Thanks, Music City Gift!s!
The selection was excellent!!
I was very pleased. The selection was great. I was worried that I wouldn't get my pony before Christmas, because I ordered a little late. But to my surprise it was shipped right out and it got here with days to spare!!
An amazing place for collectors to shop.
I have bought so many things from this website, and each and every time my orders get here in a matter of days with no problems. My personal favorites are the Horses of a Different Color. When I open them they are well packaged and are never broken. They are a beautiful decoration to add to any household or collection.
Painted Ponies galloped quickly to my addresd!
Great selection to choose from and REALLY reasonable prices. I would certainly reccomend them to anyone.
Very Accommodating
Placed an order and rec'd a response quickly and was offered alternatives after informed that the particular item was out of stock. Similar items were described in an effort to satisfy the order.
Great purchase experience
Easy to order, item arrived as shown, quick delivery and was packaged very well.
Very Well Done
Thank you for the quick response to the change I had to make to an order that had already been confirmed. The immediate reply and accuracy of the final delivery were exactly as promised. I will certainly use you again as your merchandise and inventory are outstanding.
Awesome site, service and delivery
I had my purchase in a very timely matter and track it till I got it. It was packaged extremely well to prevent any type of damage. I will shop hers again.
Customer Service at it's best
I ordered a gift for my step daughter for the holiday. She has had a really tough year, so I picked a beautiful gift from the store. There was a little problem as the item I ordered was not in stock due to a glitch in their inventory system. The owner called personally and apologized, then took further steps to help me get to what they had in inventory that were comparable to my original order, sending me a link to view one of the items she suggested. When I found what I thought would work emailed me to let me know she had those items and would make sure it was taken care of quickly. She took quick, awesome care to make sure she handled this handled like I was her most important customer, and I appreciate her help and concern. GREAT Owner!!!
Hello,! somebody communicate with me!!!!!
Only contact from Music City has been to confirm that order was placed. The order was placed almost 2 weeks ago and as yet I have not received any confirmation that the order has been processed or dispatched. I am beginning to feel that this is a bogus company. I understand that delivery time from U.S to U.K will be little longer than normal but I paid over $50.00 for delivery so I am expecting better service than I already have received. If I get the goods before Christmas, I may use site again, if not then no way. This is a present for my wife. Not happy so far. 1 star only coz its Christmas time

Reply from Music City Gifts
Love, love, love Music City Gifts!!
I have ordered my sister a cow parade cow every year for Christmas for the last four or five years from Music City Gifts, and I am never disappointed! They have the best customer service - never late, always in good shape, and they always have what I'm looking for! A perfect place to shop for the collector!
Fast shipping, item came well packaged!
I ordered a thing 1 thing 2 ornament. It was sold out on almost all other sites. The sites that did have it cost way more than Music City. My item arrived quickly. It was very well protected in bubble wrap. There was no way that it could have been damaged in shipping with how great they packaged it. I would definitely buy from them again!
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