Music City Gifts Reviews 

188
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I was happy to receive my painted pony in good time but it arrived with 4 broken legs I informed the staff of Music City gifts as soon as I received it. That was at the end of November.their policy... See more

Rated 5 out of 5 stars

We ordered an item which was out of stock from several other companies. Ran across Music City via the internet, which had this particular item in stock, I ordered it immediately with only 10 days unt... See more

Rated 1 out of 5 stars

Package arrived today. One of the wings on the flying monkey was broken and his tail was broken off. Very disappointing, after waiting so long, eleven days total. Too late to return and make it back f... See more

Rated 5 out of 5 stars

I recently purchased two Pugnacious items from Music City Gifts. The item was discontinued and only one was available. Music City Gifts contacted me promptly by phone to apologize that two of the on... See more

Company details


Contact info

2.8

Average

TrustScore 3 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(188)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Music City Cards & Gifts Rocks in Service and Value

Never heard of this company and am happy I found it because the quality and price of the Wizard of Oz Set I bought was exceptional. The web site is very user friendly, the service and packaging was top-notch. I have no complaints...just happy results.

6 December 2012
Unprompted review
Rated 5 out of 5 stars

great service

I was very happy how easy the ordering was online. The merchandise was in excellent condition when I received them.

1 December 2012
Unprompted review
Rated 5 out of 5 stars

Best Customer Service I've had in a long time

I placed an order and received a phone call saying that one of the things I had ordered was not available and was offered a replacement item. The fact that they called to in form me was very much appreciated and would order from them again and recommend them to others. Not very often now a days do you get personal and friendly customer service.

19 November 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic experience all around!!!!

Was a perfect on-line shopping experience from start to finish. I actually called them before ordering on-line and found the lady I spoke with to be extremely pleasant and helpful. And if you have concerns about fragile items being shipped - DON'T! I ordered two fairly fragile figurines, watched the mailman literally THROW the box on my doorstep - and it was so well packaged that they were in perfect condition!!!!
Highly recommend!!!!!

16 November 2012
Unprompted review
Rated 3 out of 5 stars

Not sure yet

My purchase was received damaged- the plastic had slid off the picture and it arrived all scratched in one corner and a scrape in the middle of the picture. I reported it and am waiting for a replacement.

1 November 2012
Unprompted review
Music City Gifts logo

Reply from Music City Gifts

Hi Barbara, Hope you are pleased with the replacement. Once again, I am very sorry you received a defective one. We appreciate your business very much. Thank you!

Rated 5 out of 5 stars

Fast and efficient

I placed my order, received an email confirmation and within days my order was delivered to my office. Couldn't have been happier!

24 October 2012
Unprompted review
Rated 5 out of 5 stars

Here before I knew it.

I could not believe it. I placed my order late pacific time on a Thursday and Monday afternoon I had my painting and was ready to hang it. It arrived in perfect condition. This was the second order I placed and could not be happier. I had ordered similar paintings else where for the same price but the service was not near the same. I would recommend to all my friends.

30 September 2012
Unprompted review
Rated 5 out of 5 stars

Great selection and service!

This site is easy to navigate, has a great selection of merchanise and is very responsive. All items arrived on time and in perfect condition. Highly recommend using Music City Gifts.

29 September 2012
Unprompted review
Rated 5 out of 5 stars

Quick and efficient!!

Easy ordering and when I wasnt sure when my Fed Ex package would arrive the store person I got a hold of via phone had literally just opened the office yet stopped to look up the Fed Ex # for me and email me the tracking number (!) I will definitely be ordering from them again!!

25 September 2012
Unprompted review
Rated 5 out of 5 stars

VERY QUICK SERVICE

I ordered my trail of painted horses. The service was so quick. And I got them in record time. Thanks

17 September 2012
Unprompted review
Rated 5 out of 5 stars

LOVE YOUR ONLINE STORE MUSIC CITY

Hello
I always receive the best service from your site. A fantastic selection of gifts always. Posted very quickly which is always exciting as we cant wait to receive our pressies, which have to come a long way to Australia but look forward to receiving my orders always.

Thanks for your help and service.

13 September 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Easy to shop with. Merchandise arrived quickly and was of excellent quality. I will certainly shop at Music City Cards again!

3 September 2012
Unprompted review
Rated 5 out of 5 stars

Angels come in many disguises!

We have a "special nurse friend" who has done so much for me during my Cancer treatments. I know that's what they do but she goes over and beyond the call of duty all the time. I purchased this Angel Nurse as a gift of our family appreciation. It's not much but something to let her know how we feel and for other patients who may see it in her office and ask about it.

23 August 2012
Unprompted review
Rated 4 out of 5 stars

You betcha!!

Thought it was Ok.
I have no confirmation of the items when to expect them.
Like the selection Music City has!

22 August 2012
Unprompted review
Rated 5 out of 5 stars

Longtime association

I have done a few thousand dollars of business with this company over the years. In all cases it has been a very timely and professional experience.

22 August 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look