I was happy to receive my painted pony in good time but it arrived with 4 broken legs I informed the staff of Music City gifts as soon as I received it. That was at the end of November.their policy... See more
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See what reviewers are saying
We ordered an item which was out of stock from several other companies. Ran across Music City via the internet, which had this particular item in stock, I ordered it immediately with only 10 days unt... See more
Package arrived today. One of the wings on the flying monkey was broken and his tail was broken off. Very disappointing, after waiting so long, eleven days total. Too late to return and make it back f... See more
I recently purchased two Pugnacious items from Music City Gifts. The item was discontinued and only one was available. Music City Gifts contacted me promptly by phone to apologize that two of the on... See more
Company details
Contact info
3500 Lakeside Court, Suite 217, 89509, Reno, Nevada
- 888-890-1464
- customerservice@musiccitygifts.com
- www.musiccitycardsandgifts.com
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This company hasn't invited customers recently, so reviews may not be representative
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Awesome variety of items and great service
This was a great experience overall. I enjoyed looking through the selection of items and appreciated the prompt delivery. Items came as described and carefully packed.
Great to deal with professional, courteous and responsive staff online.
I love dealing with this company. They keep me informed of my orders and give me a heads up on the new guitar mania selections coming out. They will give pre order discounts as well as send you discounts via email. They are pleasant, courteous, responive and professional whenever I email them
Great company to deal with!
I've been buying from these folks for years & have never had
any problems.
Fast Shipment, Secure Packaging, Excellent Transaction!
Very cute dachshund, but his rear left leg was broken off.
Immediately received a call regarding the broke leg and they immediately sent a replacement. The fact that they made that first call speaks volumes about their commitment to customer satisfaction. Would highly recommend them to anyone. Thanks!!!
Enjoyable Shopping Experience
I found this site for it's collection of Painted Ponies. Both old and new (including discontinued), they have many to choose from. The businesses customer service is excellent and my questions were answered quickly- by a live person! After my latest order, I received an email from them- that very day advertising a discount and after emailing them back, they honored the discount immediately. Very pleased.
Fantastic service and excellent communication on all transactions.
I don't shop online so I called the store and was fortunate to be able to speak with Laura, the owner. She was so friendly and very helpful. I am a painted ponies ornament collector and have been trying to fulfill my collection with older ornaments that have been retired. She was very helpful in procuring 1 of 9 I'm looking for and I got it! She is also willing to keep looking for the other 8 and will contact me when and if any are available. Thank you Laura! I will continue to do business with Music City from now on.
great service and support!
The staff is very responsive to requests and to questions. I am very happy with my interaction with them.
Most Excellent!
Great merhandise, fast shipping very professional. Extremely happy customer!
Painted ponies are great
We have ordered several painted ponies. They always arrive in perfect condition. Love shopping for them here.
Great Customer Service
Received the ponies in an expedient time frame. Can't wait to open them and display. Thanks for having these great older ponies in stock with great numbers!
Thanks,
awesome!
I was extremely happy with my shopping experience with Music City Gifts. I had a question and they were quick to respond, they emailed and CALLED me personally to help. My order came quick and the items were beautiful and in excellent condition. (it was for mothers day) no problems. I am looking to make another purchase with them in the next few days. I would highly recommend them!!!
My item was broken
I purchased a Cow Parade Ballerina Munchkin from this site and although well packaged, one of the ears had broken off during transit. I have emailed the company but have had no response!
Not happy.

Reply from Music City Gifts
Great Products, Excellent Customer Service
Music City Cards & Gifts provides excellent customer service and all their products are of great quality. Everything is always shipped in a timely manor
Excellent
I collect Painted Ponies and Horse of A Different Color. Great selections and fast delivery of products.
Wonderful service. Very satisfied with the service and product.
Wonderful service and satisfied completely with the item ordered. Will use this site again.
Im very happy with my puchases
I have ordered alot of brautiful figurinres ! I love that there is alot of beautiful things to choose from . Shipment is fast and the prices are reasonable .
Like Mighty Mouse, you saved the day!!!
My wife wanted a particular couple of Horses over the last year or so. Painted Ponies web site said they were sold out ! Panic ensued...but then I found Music City Gifts. Yes...they had them and on sale no less. Thanks. Can't wait to order "Big Red" for her Birthday....
Purchasing a product from you was a very pleasant and professioanl experince
I would defintely do more business with Music City in the future.
The transaction was sent very quickly, your company kept me informed of my packages "trip", and it arrived packaged to avoid any damage in shipment. I was happy to have found the service so nice.. .
Thank you.
J. Wolk
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