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Late delivery and return refused
Ordered some shoes that came late and when I sent them back, they refused the return and sent them back to me.
I paid 3x for delivery now and have shoes that do not fit me. Even though I sent it back in time and with the original packaging.
I have received the wrong item, I contacted customer support and they never answered to my emails. It's the first time I am having such a bad experience while shopping online. Dissapointed.
J'ai reçu le mauvais article. J'ai contacté le service client sans jamais recevoir de réponse. Je suis très déçu du service.
EDIT: I finally received a response after some days. The original item I received was out of stock.I'd rather had known in advance.
J'ai finalement reçu une réponse après quelques jours. L'article que j'avais reçu était en rupture de stock. J'aurais préféré le savoir à l'avance.
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