For some reason the delivery took the address in my PayPal instead of the one I provided. It's never happened to me before. Luckily, that address was more or less nearby, so it wasn't too much of a... See more
Company replied
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See what reviewers are saying
--for english version scroll down -- Top Shop! Gute Beschreibungen, schöne Fotos, Größen stimmen, Qualität passt! Sehr günstiger und zügiger Versand! Vielen Dank!! Great shop! Good descripti... See more
Company replied
Top - as always. Various buys, always absolutely trustworthy. Top packaging, safe and fast delivery. Top quality gear. Electric guitars in my case. Anytime again - with pleasure and quite soon!
Company replied
Fast Shipment but Courier service GLS has bad pick up service. The goods arrived fast but then GLS bring the parcel to a small shop open only Monday to Friday 07:30 to 18:00hrs. That there is a closer... See more
Company replied
Company details
Written by the company
Ein zuverlässiger europäischer E-Shop mit über 25-jähriger Geschichte und mit Showrooms in Tschechien und Slowakei, der sich auf Musikinstrumente, LPs, Audiotechnik, DJ-Equipment und Musikzubehör spezialisiert. Ein sozial verantwortungsbewusstes Unternehmen mit Respekt für den Planeten und dem Ziel, seine Dienstleistungen ständig zu verbessern.
Erlebe Musik in allen Facetten
Written by the company
- Gitarren, Schlagzeuge, Keyboards, Studio- und Audiotechnik, LPs & Merch
- Muziker liefert Top-Ausrüstung für Musiker, Produzenten, DJs und Vinyl-Fans sowie Audio-Video-Freaks.
Selbstbewusst bei Muziker einkaufen
Einfache Retouren, eigenes Servicecenter und fachkundige Beratung
Genieße problemlose Retouren, einen eigenen Kundenservice und eine professionelle Kundenbetreuung. Jetzt verfügbar in deiner Landessprache.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- 089 324 921 0570
- info@muziker.de
- www.muziker.de
Muziker ist ein großer Online-Händler
4.7
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package was opened
I ordered 10 pieces of Alize puffy fine color and GLS informed me about the status of my packet as delivered. I was at home all day and I didn't hear the doorbell. After reading the email, I opened the door but there was not any package. I thought that my packet was in GLS store near me and I planned to go there the next day. So, the next day afternoon I opened my door and found the opened Muziker package and even someone played with the yarns. It was the first time I experienced such a situation. It made me really disappointed and I do not know what to do with the package.
23 February 2024
Unprompted review
Reply from Muziker
Dear customer,
thank you for your feedback. We're really sorry for the difficulties that you've experienced with your order.
Our customer support has already contacted you and asked to open an official claim here: https://www.muziker.de/reklamationen
Thank you!
Best regards
Lucia, Muziker
my package hasnt arrived
my package hasnt arrived. You didnt give all my adress info to the GLS
6 February 2024
Reply from Muziker
Dear customer,
thank you for your feedback. We have forwarded your complete delivery address to our delivery partner. Please accept our apology for the complications.
We'll do our best to sort it out so this won't happen ever again
Best regards
Lucia, Muziker
Fast delivery and top Service.
6 February 2024
Reply from Muziker
Dear Mr Kowalski,
It's great to read about your positive experience with our store! Thanks for your review :)
Best regards
Lucia, Muziker
Perfect!!
--for english version scroll down --
Top Shop! Gute Beschreibungen, schöne Fotos, Größen stimmen, Qualität passt! Sehr günstiger und zügiger Versand!
Vielen Dank!!
Great shop! Good descriptions, nice photos, sizes are right, quality is good! Very cheap and fast shipping! Thank you!!
30 January 2024
Reply from Muziker
Sehr geehrter Kunde,
wir freuen uns sehr, dass Sie mit dem Einkauf bei uns positive Erfahrungen gemacht haben und freuen uns auf Ihren nächsten Besuch in unserem Muziker Onlineshop ;)
MfG Lucia, Muziker
Reply from Muziker
Dear customer,
thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards
Lucia, Muziker
Reply from Muziker
Dear customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards Lucia, Muziker
Awesome price!
26 January 2024
Reply from Muziker
Dear customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards Lucia, Muziker
Reply from Muziker
Dear customer, thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards, Lucia, Muziker
super fast response
super fast response, shipping - great price - quality packaging - what else you can ask for? highly recommended!!
14 January 2024
Reply from Muziker
Dear Mr Hagemeyer, thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Best regards
Lucia, Muziker
Everything was smooth and fast…
Everything was smooth and fast shipping. Happy with my purchase.
11 January 2024
Reply from Muziker
Dear Mr Ivaskevicius,
thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards
Lucia, Muziker
Reply from Muziker
Dear customer,
thank you for finding time to write this feedback. We're happy that everything went according to your expectations and we wish you a great day.
Best regards
Lucia
Reply from Muziker
Dear customer,
thank you very much for your positive rating, it makes us really happy :)
Best regards Lucia, Muziker
Unfortunately the new sealed vinyl…
Unfortunately the new sealed vinyl arrived a bit damaged... being this for collector purposes I'm a bit unhappy with the experience
7 January 2024
Reply from Muziker
Dear customer,
we're sorry for the inconvenience with your order.
Please open an official claim here: https://www.muziker.de/en/claim_damages/new
Our claim department will then contact you.
Thank you!
Best regards
Lucia, Muziker
Reply from Muziker
Dear Mr Rusinek,
thank you very much for your positive rating, it makes us really happy :) Best regards Lucia, Muziker
Reply from Muziker
Dear Mr Miskovic, Thank you for this perfect feedback and we're happy that you've found time to recommend our online store to others :) Best regards Lucia, Muziker
Alles Gut // Produkt gut angekommen
20 December 2023
Reply from Muziker
Sehr geehrter Kunde, vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben. Wir freuen uns, dass alles so gelaufen ist, wie Sie es erwartet haben und wünschen Ihnen einen schönen Rest des Tages :) MfG Lucia, Muziker
good price, slow delivery
16 December 2023
Reply from Muziker
Dear customer, Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers.
Best regards
Lucia, Muziker
My purchases had excellent prices.
My purchases had excellent prices.
The experience of buying was satisfying.
The quality of the items is exactly as described on the website.
The parcels arrived not fast, but with 5 days after buying fast enough.
19 December 2023
Unprompted review
Reply from Muziker
Dear Bernd, Thank you for finding time to write this feedback. We're happy that everything went according to your expectations and we wish you a great day :-) Kindest regards, Lea Muziker
Reply from Muziker
Dear customer, we're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes.
Best regards
Lucia, Muziker
Great shop and Great service
Great shop and Great service. I have bought several instruments from Muziker - smashing prices, quick delivery (for free), very helpful customer service and advice. I highly recommend Muziker for all kinds of music equipment.
15 November 2023
Unprompted review
Reply from Muziker
Dear customer, Thank you very much for your positive rating, it makes us really happy :) Best regards
Lucia, Muziker
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