The company are very efficient. I have always had my delivery and questions answered. I don’t like that I am now being charged almost £9.00 delivery. The product is already expensive. I would like o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a good product and it works. There are some side effects,but they are manageable. The website is better than it used to be but I feel as a returning member, it should remember me and my details.... See more
Company replied
I loved this company, their service was very good. I lost 3 stone whilst I was BMI and hit my target so decided to come off it for a while due to the cost. Unfortunately I put a stone back on so I tri... See more
Company replied
The Mounjaro has helped me lose 3 stone 8 lbs which has been amazing. Service is fast and reliable. Only issues are 1. The app asks for the same information every month eg GP name and address wherea... See more
Company replied
Company details
- #63 of 73 best companies in Weight-Loss Service
Written by the company
Start your weight management journey today supported by our team of healthcare professionals and experts
Contact info
United Kingdom
- support@my-bmi.co.uk
- my-bmi.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from myBMI
Hello,
We're happy to hear that our service was amazing. We appreciate your kind words.
Kind Regards,
Bethan
myBMI
Order came very quickly and the…
Order came very quickly and the advisors are always there for assistance
24 July 2026
Reply from myBMI
Hello,
We're so glad to hear your order arrived quickly and that our advisors provided excellent assistance! We appreciate your kind words.
Kind Regards,
Bethan
myBMI
end to end great service
Because the pre sale consultation was thorough and delivery timely
24 July 2026
Reply from myBMI
Hello,
We're so happy to hear that our thorough consultation and timely delivery met your expectations. We appreciate your kind words!
Kind Regards,
Bethan
myBMI
Brilliant
I completed my consultation and within a few hours it was accepted and the tablets arrived within 48 hours. You can’t get better service than that, brilliant!
14 July 2026
Reply from myBMI
Hello,
We are so pleased to hear about your positive experience with our service and the quick delivery of your order. We truly appreciate you sharing your feedback!
Kind Regards,
Bethan
myBMI
Timely reminder for next order so any…
Timely reminder for next order so any delays along the services can be off-set. Quick answers to questions. Delivery of orders are actually quite speedy in comparison to other companies I’ve dealt with with delivery promise
14 July 2026
Reply from myBMI
Hello,
We're so happy to hear that our timely reminders and quick responses to your questions have been helpful. We're also glad our delivery speed has met your expectations and stands out positively. Thank you for your kind words!
Kind Regards,
Bethan
myBMI
Reply from myBMI
Hello.
We're so glad you enjoyed your experience! Thank you for your wonderful feedback.
Kind regards myBMI
A Proactive and listening service
10 July 2026
Reply from myBMI
Hello,
We are so glad to hear that our proactive and attentive service met your expectations. Thank you for your kind words.
Kind Regards,
Bethan
myBMI
Reply from myBMI
Hello,
We are so glad to hear that you found our service great and our site supportive. Your positive feedback is truly appreciated!
Kind Regards,
Bethan
myBMI
Reply from myBMI
Hello,
We're so glad to hear that reordering was easy and that your product was delivered promptly. We appreciate your positive feedback!
Kind Regards,
Bethan
myBMI
Was pleased while it lasted!
I loved this company, their service was very good. I lost 3 stone whilst I was BMI and hit my target so decided to come off it for a while due to the cost. Unfortunately I put a stone back on so I tried to buy it again and they wouldn’t allow me to because I didn’t weigh enough. I would understand this if I was a first time buyer but had I not of stopped for a while they would have continued to give it to me so very frustrating.
25 August 2025
Reply from myBMI
Hello.
We appreciate your feedback and are glad to hear about your initial success with our program. We understand your frustration regarding the re-enrolment process. Our policies are in place to ensure the safety and well-being of all our customers, and we must adhere to specific health guidelines.
Kind regards myBMI
Ordering & consultation good,but…
Ordering & consultation good,but delivery time took longer.
14 July 2026
Reply from myBMI
Hello.
We appreciate your positive feedback on our consultation process. We understand that the delivery time was longer than expected, and we are actively working to improve our efficiency.
Kind regards myBMI
Poor customer services
After being a satisfied customer for over two years I was a bit disappointed with a customer services response. I missed a couple of delivery attempts and then collected my parcel from the depot. By this time the package was quite warm.
I asked customer services whether the medication was still safe to take and whether it would be effective. The response ignored my question and merely told me that it was my fault and that they would not refund or replace. I hadn’t suggested otherwise nor did I mention replacing the medication. This was a costly error. I won’t make a double order in future.
14 July 2026
Reply from myBMI
Hello,
We are sorry to hear about your experience.
Having reviewed the email correspondence, I can see that the colleague you initially spoke with provided confirmation in their first email regarding both the effectiveness of the product and the cold chain requirements. Kind regards myBMI
Weight loss experience
They have been good regarding my dosage on how much needed monthly. Helpful every month regarding side effects ect. Only been a month so cant comment on my weight loss yet as it takes a month to get into your system
30 July 2026
Reply from myBMI
Hello,
We are so happy to hear that our team has been helpful with your dosage and addressing any side effects. We appreciate your patience as you begin your journey and understand that results can take time. Thank you for your positive feedback!
Kind Regards,
Bethan
myBMI
I’ve gone from 2.5 to 5 they were…
I’ve gone from 2.5 to 5 they were constantly contacting me to ensure that the dosage was correct. I am losing weight gradually. Good company
2 July 2026
Reply from myBMI
Hello,
We're so happy to hear about your positive experience and gradual progress! We appreciate you acknowledging our team's consistent support with your dosage.
Kind regards myBMI
I have been a customer for years
I have been a customer for years, but unfortunately their customer service has went downhill. They took payment and told me your order will be on hold till it’s refunded in 10 days that was in June and we are at the end of July now. They just emailed me asking me for all my details including DOB so they can ‘look into it’. I lost trust with their customer service and will no longer deal with this company.
21 July 2026
Unprompted review
Reply from myBMI
Hello.
Thank you for your feedback, and we're sorry to hear about your experience. We understand that this matter has now been resolved, and we sincerely apologise for any inconvenience this may have caused. Kind Regards myBMI.
On line process is straight forward and…
On line process is straight forward and there is lots of help and information about diet and keeping motivated
30 June 2026
Reply from myBMI
Hello.
We're so happy to hear that our online process was straightforward and that you found our diet and motivation information helpful. We appreciate your positive feedback!
Kind regards myBMI
Tablets delivered quickly excellent…
Tablets delivered quickly excellent service as always
23 June 2026
Reply from myBMI
Hello.
We're truly happy to hear that your tablets arrived quickly and that you experienced our excellent service. Thank you for your kind words!
Kind regards myBMI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.