I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking sai... See more
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Review summary
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I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nic... See more
Company replied
Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely... See more
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Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). B... See more
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Company details
- #301 of 371 best companies in Gift shop
- #25 of 38 best companies in Baby Clothing Shop
- #62 of 93 best companies in Baby shop
- #60 of 82 best companies in Children's clothes shop
- #55 of 70 best companies in Childrens Toy Store
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17k reviews
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Krisha was extremely helpful when an…
Krisha was extremely helpful when an item I had ordered was out of stock. She helped me to find an alternative item which was just as nice as the original. Excellent customer service.
9 April 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that we could assist you in finding a suitable replacement when your original choice was unavailable. We appreciate your positive feedback regarding our customer service.
Best regards, Aleksandra, Management Team, My 1st Years
KRISHA was great
KRISHA was great, i placed an order with the incorrect size and she was very helpful and changed the order quickly!
7 April 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that our team could assist you with your order efficiently! We appreciate you taking the time to share your positive experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
I ordered a personalized bunny for my…
I ordered a personalized bunny for my little girls birthday. When it arrived it was beautifully wrapped and absolutely gorgeous. Unfortunately on closer inspection there was a hole in the bunny and the stuffing had started to come out. I emailed the company and within 10minutes Krisha had organised a replacement for me. Krisha offered excellent customer service and dealt with the problem extremely fast. We are awaiting for the new bunny to come and hopefully no holes this time. Thank you Krisha
8 April 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that the personalised bunny and wrapping were gorgeous. We regret the hole and are glad we could quickly arrange a replacement. We appreciate your feedback and hope the new bunny arrives perfectly. Thank you!
Best regards, Aleksandra, Management Team, My 1st Years
VERY disappointed
VERY disappointed. I had high hopes for this company. Item was meant to arrive on the 5th of April we are now on the 9th and all I keep getting is an apology. No chase up no nothing. My son starts nursery in 2 days and now I have to rush and find a replacement. WILL NEVER USE AGAIN!
9 April 2026
Unprompted review
Reply from My 1st Years
Hi, we’re really sorry to hear how disappointed you are, and we completely understand your frustration. Due to the Easter period and recent Bank Holidays, we have experienced delays, along with a much higher volume of orders than expected. Our team has been working hard to get everything out as quickly as possible.
To help with your order, we have already upgraded it to express delivery so it reaches you as soon as possible once dispatched.
We’re very sorry again for the inconvenience caused and appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Need to produce orders more quickly
Ordered something to be sent to a friend who had just had a baby. I wanted it to get there as quickly as possible, but nearly a week after placing the order, it wasn’t even in production yet.
I e mailed to ask to cancel the order and asked for a refund, which to be fair they replied to quickly and have said a refund will be made.
Great customer service, just a shame they aren’t able to get orders out more quickly.
6 April 2026
Unprompted review
Reply from My 1st Years
Hi, we appreciate your feedback and are glad we responded quickly to your cancellation request. We regret that the order processing time did not meet your expectations, especially given the circumstances. We are looking into how we can improve our production speed.
Sincerely, Aleksandra from the My 1st Years Management Team
Krisha was very quick to help me with…
Krisha was very quick to help me with my order, great customer service! Thank you.
6 April 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that you received quick and helpful support with your order! We appreciate you taking the time to share your positive experience with us.
Sincerely, Aleksandra from the My 1st Years Management Team
Excellent customer service
I made the mistake of spelling my personalised name wrong and contacted the company. Geraldine was absolutely brilliant and arranged for a no cost replacement which was received very quickly. I can honestly say that this company offers first class service along with their wonderful products. Many companies could learn a lot from this. Excellent customer service.
27 March 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that we could resolve the error with your personalized name. We appreciate your kind words regarding our service and products. It's great to know you had a first-class experience! Thank you for your feedback.
Sincerely, Aleksandra from the My 1st Years Management Team
Krisha was really helpful i needed to…
Krisha was really helpful i needed to change the delivery address on my order she replied very quickly confirming that she had changed the address for me.
3 April 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that the address change was handled quickly and efficiently. We appreciate you taking the time to share your positive experience.
Sincerely, Aleksandra from the My 1st Years Management Team
Emailed them with an issue with the…
Emailed them with an issue with the items they’ve sent me not being what I ordered has a response saying that the email they have isn’t affiliated with any orders bare in mind it was £140 on sale prices it’s very very expensive for what it is and impossible to speak to anybody. Won’t be using again
4 April 2026
Unprompted review
Reply from My 1st Years
Hello, thank you for your feedback, and we’re very sorry to hear about your experience. Unfortunately, we’re unable to locate your order without further details, and we’ve also had difficulty finding any previous emails relating to this issue. We completely understand how frustrating this must be and would really like to help resolve this for you. If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra', and we will be happy to look into this for you.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
KRISHA at 1st years was absolutely…
KRISHA at 1st years was absolutely fantastic to deal with. I emailed 1st years and Krisha was of great assistance and sorted the issue out straight away. She was an absolute pleasure to deal with. The quality of the 1st year products and wonderful and beautifully personalised. Look out for flash sales and special offers they are such good offers. Thank you Krisha for all your help.
3 April 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that you had a positive experience! It's great to know that our products met your expectations and that our assistance was helpful. We appreciate you mentioning the value of our special offers and flash sales. Thanks for your feedback!
Sincerely, Aleksandra from the My 1st Years Management Team
Updated delivery
I placed an order today and accidentally entered the wrong address. I contacted customer service, and Krisha responded very quickly and resolved the issue for me straight away. I’m ever so grateful for the prompt and helpful support — excellent service.
3 April 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that our support team resolved the address issue promptly. We appreciate you bringing this to our attention, and we are grateful for your positive feedback.
Sincerely, Aleksandra from the My 1st Years Management Team
Oliwia was very helpful and lovely
Oliwia was very helpful and lovely!
Raised a concern and was sorted out within 24 hours!!
Thank you 🩷
2 April 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that the issue was sorted out quickly and that you found our team member helpful. Thank you for your positive feedback!
Sincerely, Aleksandra from the My 1st Years Management Team
Great experience
Unfortunately my parcel was delivered to the wrong address. When I contacted My first years, Ewelina got straight back to me and honestly it was a first class service. Within a few days she had a new parcel at my door waiting for me. Absolutely no hassle after something I thought was going to be a horrible experience. I have ordered from my first years a few times and I will be ordering a lot more!
Thank you so much
23 March 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that the issue with your delivery was resolved quickly and efficiently. We appreciate your positive feedback and are so glad you had a first-class experience. Thank you for your continued support!
Sincerely, Aleksandra from the My 1st Years Management Team
Poor customer service from start to finish
Paid for next day delivery and did not arrvie the next day (which was a working day), furthermore when the delivery arrived it was damaged.
Raised as a complaint as due to gift to new parents the next day and offered a replacement which would not have arrived on time or store credit, which I specifcally stated I did not want after paying for next day delivery and not getting this service and the experiance so far.
Customer service team (Geraldine) then logged off for the day with no update or resolution, customer service is very poor and not much care given (to customer or products) once they have your money.
Review of current 2026 reviews on Trustpiolt all show 5 Star but majority are issues with orders.... seems bizzare to me
Update - 9th April 2026 - Still discussing a refund for the gift box with customer service (Geraldine) I have provided proof that the gift box has value (they sell them on their site), consistently stated store credit is not acceptable and requested compenstation for sourcing a replacement gift box. I note there would have been time for a replacement if the delivery arrived the next day as paid for. They have refunded the full amount paid for this service not received.
30 March 2026
Unprompted review
Reply from My 1st Years
Hello, thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise for the delay with your next day delivery and that the gift box arrived damaged, especially as this was intended as a gift. We will be sure to pass your feedback on to our team. From our records, we can see that we have offered the available resolutions, including a full refund of the delivery costs paid and a replacement of the gift box. As there was not enough time for a replacement to arrive, a store credit was also offered as an alternative. Please note that the gift box itself is provided free of charge, so this would not be eligible for a refund. We have not yet received a response from you regarding these options, so please do reply within the existing email thread and we will be happy to assist further.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent personalized products and service.
I ordered newborn easter bunny, onesie and a bath robe. I originally provided the wrong spelling for the personalized name. The company were very good about my error and remedied without any problems. The receiver described the items as adorable and the added personalized gift box will be used for baby keepsakes. Quick delivery too.
Thank you for great service.
1 April 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that you found the items adorable and that the personalised gift box will be useful. We appreciate your positive feedback regarding our service and quick resolution of the spelling error. Thank you!
Sincerely, Aleksandra from the My 1st Years Management Team
Birmingham Selfridges
I went to the my first years store in Selfridges Birmingham, my daughter wanted a personalised bunny Olive Green colour. The assistant at the store Karina was very nice and helpful n made the experience even more special. Loved the way she packaged n wrapped it all and helped my daughter pick out the colours n fonts n advised what writing would be better. Thank u Karina and will definitely be visiting again.
31 March 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that you and your daughter had a special experience in our store. We appreciate your positive feedback regarding the assistance you received in creating your personalized bunny. We're glad our team member made your visit memorable, and we look forward to seeing you again.
Sincerely, Aleksandra from the My 1st Years Management Team
I had a missing item within my parcel
I had a missing item within my parcel. Geraldine responded to my email, and had my replacement item posted out the same day. Which has been delivered today!
Thank you so much for your support
31 March 2026
Unprompted review
Reply from My 1st Years
Hi, we are so happy to hear that the replacement item was delivered promptly! We appreciate your positive feedback and are grateful for your support.
Sincerely, Aleksandra from the My 1st Years Management Team
5 STAR COMPANY
I made a mistake with my order and Geraldine put it right for me with a fabulous gold star service! ⭐️ So I would definitely recommend this company just for customer service alone but then if you add in the quality of their products, then you have ⭐️⭐️⭐️⭐️⭐️ all round!!!
30 March 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that the issue with your order was resolved quickly and efficiently. We appreciate your kind words regarding the quality of our products and customer support. Thank you for the five-star review!
Sincerely, Aleksandra from the My 1st Years Management Team
Ewelina you saved the day again
Ewelina you saved the day again! After a misspelt name on two items, upon proof of return you have arranged for the replacements to be sent. This is what customer service is about! Shame all companies do not mirror this. Highly recommended.
31 March 2026
Unprompted review
Reply from My 1st Years
Hello, we're so happy to hear that we could resolve the issue and provide excellent support. It's great to know the replacements are on their way! Thank you for recommending us and sharing your experience.
Sincerely, Aleksandra from the My 1st Years Management Team
My first order arrived with nothing in…
My first order arrived with nothing in the box which was disappointing to say the least. However Aleksandra leapt into action and arranged for another peronalised pull along train to be delivered by DPD and it arrived within a couple of days in time for my grandson's first birthday.
23 March 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your review. We’re very sorry to hear that your initial order arrived empty; this is certainly not the experience we want for our customers. However, we’re so pleased that we were able to resolve this quickly for you and arrange a replacement in time for your grandson’s first birthday. Thank you again for your patience and for taking the time to share your experience. It really means a lot to us.
Best regards, Aleksandra, Management Team, My 1st Years
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