I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking sai... See more
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Review summary
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I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nic... See more
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Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely... See more
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Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). B... See more
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Company details
- #302 of 372 best companies in Gift shop
- #25 of 38 best companies in Baby Clothing Shop
- #62 of 93 best companies in Baby shop
- #60 of 82 best companies in Children's clothes shop
- #54 of 70 best companies in Childrens Toy Store
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17k reviews
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Excellent service and value
Excellent service and value, quality and finish of the toy was excellent.
6 July 2026
Reply from My 1st Years
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with the service, value, and the quality and finish of your toy. Providing high-quality products and excellent customer service is something we take great pride in, so it's lovely to know we met your expectations.
Thank you for choosing My 1st Years. We hope to welcome you back again soon!
Best regards,
Shannon-Management Team My 1st Years
Absolutely gorgeous item
Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). Building flat pack furniture is always a challenge in my experience, it's rare that I get it all right the first time around and this was no different. So I would say that the instructions could be a little clearer, but they were still better than average and the product itself was easy enough to assemble and reassemble as required, so that was fine. Very very pleased with the outcome. Will definitely buy from here again. Highly recommended!
2 July 2026
Unprompted review
Reply from My 1st Years
Hello, Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear how pleased you are with your order. It's wonderful to know you loved the item, found it well packaged, and appreciated our eco-conscious approach to using paper envelopes instead of plastic for the screws and fittings. Feedback like yours means a great deal to us.
We also really appreciate your constructive comments about the assembly instructions. We're always looking for ways to improve, and your feedback will be shared with our product team for consideration.
Thank you for your recommendation and for choosing My 1st Years. We look forward to welcoming you back again soon!
Best wishes,
Shannon
Management Team, My 1st Years
Easy to order and delivered promptly
Easy to order and delivered promptly. Good quality towelling robe.
3 July 2026
Reply from My 1st Years
Hello, Thank you so much for your lovely 5-star review!
We're delighted to hear that you found the ordering process easy, your delivery arrived promptly, and that you're pleased with the quality of the towelling robe. It's wonderful to know we met your expectations.
Thank you for choosing My 1st Years. We really appreciate your support and hope to welcome you back again soon!
Best wishes,
Shannon
Management Team, My 1st Years
Excellent Service despite delivery contractor issues
The company provides a prompt service and have a great choice of items to choose from.
The items were ordered very quickly and updates provided, We then had an issue with the delivery courier "Evri". The items seem to have disappeared. I approached My1stYears-Ewelina who raised a case against Evri which resulted in the order having gone missing. Ewelina apologised and offered a full refund or a repeat order but using their express delivery service. As we like the products we accepted a replacement order. All very quick and efficient. I have no issues with My1stYears
15 July 2026
Unprompted review
Reply from My 1st Years
Hello, Thank you so much for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were happy with both our products and the service you received. While we're very sorry that your original parcel was lost by the courier, we're pleased that Ewelina was able to resolve the issue quickly and provide a replacement using our express delivery service.
Your kind words about our prompt service and communication mean a great deal to the team, and we'll be sure to pass your lovely feedback on to Ewelina. Thank you for giving us the opportunity to put things right.
We truly appreciate your support and look forward to welcoming you back to My 1st Years again soon!
Best wishes,
Shannon
Management Team, My 1st Years
Easy to order and very responsive
Easy to order and very responsive. I made a mistake on my order and Marie helped me very kindly and quickly!
14 July 2026
Unprompted review
Reply from My 1st Years
Hello,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with your order and your experience with us. Your kind words really do mean a great deal to our team.
We hope to have the pleasure of creating something special for you again in the future.
Best regards,
Shannon-Management Team My 1st Years
I have used this company a few times…
I have used this company a few times and they NEVER put the personalised card in so my friends never know it's me who sent them gifts. Very frustrating. Also someone sent me a littel muslin duvet thing once when i had my baby and it smelt like diesel and the company didnt do anything about it. FOr the few times i havse used it for new mothers and as a new mother it has caused me a lot of stress! Will not use again.
1 July 2026
Unprompted review
Reply from My 1st Years
Hello,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing and frustrating this must have been.
We're sorry to hear that the personalised gift messages were missing from your orders, as we appreciate how important it is for recipients to know who has thoughtfully sent their gift. We're also concerned to read your comments regarding the muslin comforter you received, as this certainly isn't the standard we aim to provide.
We take all customer feedback seriously, and we're disappointed that we've let you down on more than one occasion. Your comments have been shared with the relevant teams so they can investigate these issues further and help prevent them from happening again.
We'd really appreciate the opportunity to look into this for you. If you could please contact us directly via email with the subject 'Trust Pilot - Shannon (order number)', we'd be more than happy to review your experience and see if there's anything we can do to help.
Best regards,
Shannon-Management Team My 1st Years
I can’t even put into words how…
I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an issue with the courier and without hesitation Shannon made sure to send out a replacement both times. Forever grateful. My 1st Years is without a doubt that extra special purely because of your staff, especially Shannon. She’s a real credit to your team and company. Thank you again. I have a very happy little girl, and that’s all down to you.
13 July 2026
Unprompted review
Reply from My 1st Years
Hello,
Thank you for your wonderful feedback! We're so pleased to hear that you're happy with your purchase. It's always fantastic to know that we've been able to provide a positive experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
Shannon
Management Team
My 1st Years
Very efficient and excellent customer…
Very efficient and excellent customer service from Krishna. My damaged gift box was replaced quickly and as always the items I ordered are lovely.
7 July 2026
Unprompted review
Reply from My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Fantastic
Fantastic! Aleksandra was Very quick to respond to emails and was able to make changes to my order before it was sent to embroidery! Many Thanks!
9 July 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Marie was extremely professional and…
Marie was extremely professional and polite and dealt with my query in a speedy response time.
9 July 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Krisha was super helpful with answering…
Krisha was super helpful with answering my query about my gift card. Really appreciate everything she did.
6 July 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing customer service
Great range of personalised products but what sets them apart is their customer service. Generally, I have noticed that most companies’ customer service has seen a massive decline in recent years but My 1st Years’ efforts to respond promptly and help where possible is actually really impressive! Dorota helped me with my order and went out of her way to support me. She responded promptly and found solutions efficiently. It was a pleasure buying from you again and I have no doubt I will be back to buy more gifts in the near future!
8 July 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with us.
It's especially lovely to know that Dorota was able to support you and make the process as smooth as possible. We'll be sure to pass on your kind words to her, she'll be thrilled to hear them.
We truly appreciate your recognition of our customer service, as providing prompt and helpful support is something we work hard to deliver. Thank you for choosing My 1st Years again. We can't wait to help you find more special gifts in the future!
Best regards, Aleksandra, Management Team, My 1st Years
Faulty product and terrible customer service
Ordered a personalised beer glass. The order confirmation described it as a glass, but the item I received was plastic. It broke on its second use while I was picking it up to wash by hand. Customer service refused to consider my complaint under the Consumer Rights Act, saying only that the item hadn't arrived broken and was outside the 14-day return period, and would not process my refund.
7 July 2026
Unprompted review
Reply from My 1st Years
Hi, we're very sorry to hear about your experience and that the item you received did not meet your expectations.
We'd really like to investigate this further for you, but we're currently having trouble locating your order from the information provided in your review.
If you'd like to discuss your experience further, please email us at support@my1styears.com with the subject line 'Review - Aleksandra'. This will help us locate your enquiry and look into what happened as quickly as possible.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Helpful Customer Services
I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking said error. Ewelina was very helpful and made an exception to get the present sent using FedEx, when we had to unexpectedly pay customs Ewelina arranged a refund of this. My friend loved his dragon for his daughter.
26 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to share your experience.
We're delighted to hear that your friend loved the personalised dragon and that it made a special gift for his daughter.
We’re sorry for the initial delivery issues, but we’re pleased that Ewelina was able to help arrange an alternative shipping method and resolve the customs charge for you. We’ll be sure to pass on your kind words to her.
Thank you again for your patience and understanding, and we hope to help you create more special gifts in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Beautiful products and exceptional customer service.
I recently placed an order for several items from My 1st Years which arrived yesterday.On opening I discovered one of the items a personalised cardigan had been embroidered with the incorrect name.I immediately contacted the company and dealt with a lovely customer service agent called Marie who couldn’t have been more helpful.Marie apologised for the mistake and said she would send out a replacement as soon as possible.To my delight the new cardigan arrived this morning just 24 hours after our correspondence! I have never experienced such wonderful customer service and it really shows just how much My 1st Years values their customers.As for the stunning products they produce they are just exceptional.Every item is of very high quality well made and looks absolutely beautiful.All in all I couldn’t be happier with the experience and I couldn’t recommend My 1st Years highly enough.I am already looking to make my next purchase from the vast range of unique baby items they have online and there really is something for everyone.Finally a special thanks to Marie who is an absolute star and a true credit to the company🌟🌟🌟
3 July 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you love your order and that, despite the initial embroidery mistake, Marie was able to resolve everything quickly for you. We always aim to put things right as soon as possible, so it's fantastic to know your replacement cardigan arrived within 24 hours and exceeded your expectations.
Your kind words about the quality of our products and your overall experience mean so much to our team. Thank you again for your recommendation and for choosing My 1st Years. We can't wait to welcome you back for your next purchase and help you find more special gifts for your little one.
Best regards, Aleksandra, Management Team, My 1st Years
Great Quality & Great Customer Service
I bought the matching Koala toys and they are very cute & soft. Quality is great and Krisha was a great help with a small problem I had. Support was quick and effective. Will use this shop again for young child presents.
19 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
My order went missing and Aleksandra…
My order went missing and Aleksandra traced where the order went and by the end of the day my query had been resolved.Great Service.
29 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a wonderful review.
We're sorry that your order went missing, but we're delighted to hear it was resolved.
Thank you for your support, and we hope to welcome you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Lovely personalised products
Lovely personalised products. Unfortunately the chair I ordered arrived faulty - the name was slanted but I contacted customer services and Marie was very helpful and has arranged a replacement part for the faulty piece. Thank you for your help. I have ordered items before that have been good quality and I love my children having items with their names on.
30 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for taking the time to leave such a lovely review.
We're delighted to hear that you love our personalised products and that you've enjoyed ordering from us in the past. We're sorry that your chair arrived with a fault, but we're pleased Marie was able to assist you and arrange a replacement part promptly.
We'll be sure to pass your kind comments on to Marie, who will be thrilled to know she made a positive difference. Thank you for your continued support, and we hope your children enjoy their personalised items for years to come!
Best regards, Aleksandra, Management Team, My 1st Years
30 days and Waiting for a refund
Purchased a dressing gown at the Birmingham Baby show for our baby boy, and due to the queue opted for them to personalise it and send it to my home addresses. My First Years had personalised the dressing gown onto the wrong shade of Blue. Initially they didn’t not admit to sending the wrong colour and had blamed myself, then later advised they sent the light blue dressing gown due to running out of the dark blue I had initially wanted. I returned the dressing gown, and had asked for a refund on 31st May (after some weeks of back and forth with customer services) and had every intention of buying again once the dark blue was back in stock. Now a month later, and 3 chase emails with customer service asking for an update on when my refund will make its way to my account I still haven’t received my money.
Shocking service, gutted as I have always heard such good things but will be telling my friends and family to avoid and be careful when buying products due to the length of time it takes for a refund.
29 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how frustrating this situation has been.
We would like to clarify that we processed your refund as requested. However, the payment was unfortunately returned to us because the bank details provided were incorrect. As soon as we became aware of this, we contacted you by email to let you know and asked you to provide the correct bank details so we could process the refund again.
We sincerely apologise for the inconvenience caused and appreciate your patience. Please reply to our email with the updated bank details at your earliest convenience, and we'll ensure your refund is reprocessed as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
Marie went out of her way to order a replacement item by express delivery as my original item could not be delivered due to a mistake I had made on the postcode. Really appreciated the effort
29 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that Marie was able to help and arrange a replacement by express delivery after the issue with the postcode. We'll be sure to pass your kind comments on to her, as we're certain she'll really appreciate your feedback.
Thank you for your support, and we hope to welcome you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
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