I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking sai... See more
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Review summary
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What people talk about most
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I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nic... See more
Company replied
Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely... See more
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Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). B... See more
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Company details
- #302 of 372 best companies in Gift shop
- #25 of 38 best companies in Baby Clothing Shop
- #62 of 93 best companies in Baby shop
- #60 of 82 best companies in Children's clothes shop
- #54 of 70 best companies in Childrens Toy Store
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17k reviews
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Thank you Krisha 🙂
I placed an order yesterday evening and emailed the Amendments team to see if it would be possible to change the thread colour of my daughters name to make it stand out more. Within half an hour I received a reply from Krisha who has amended the colour for me and my order has been dispatched this morning. Thank you Krisha - very helpful, excellent service. Highly recommend My 1st Years backpacks, I have purchased many over the years and they are always amazing quality.
23 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that Krisha was able to help with your request so quickly and that your order was amended and dispatched without delay.
It's also wonderful to know you've been purchasing our backpacks for so many years and continue to be happy with their quality. Your continued support and recommendation mean a great deal to us.
Best regards, Aleksandra, Management Team, My 1st Years
Very professional service from Irina
I contacted My 1st Years customer services in a panic after I selected the incorrect postage address for my order. Irina responded to my email within the hour, letting me know that she had changed this for me and confirmed that this will be delivered to the preferred addressed. Her communication was prompt, professional and very helpful. Thank you Irina!
24 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Appalling
Appalling. Do not use. They lost the parcel. Never sent it out but happily took our money. I had to chase where it was then the items were out of stock. They did nothing to help. No apology. DO NOT USE unless you want to be disappointed and upset
23 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback.
We are very sorry to hear about your experience and sincerely apologise for the disappointment caused. We understand how frustrating it must have been to discover that your parcel had been lost and then to find that the item was no longer available when the issue was investigated.
We appreciate that this situation did not meet the standards of service we aim to provide, and we will ensure your feedback is shared with the relevant teams for review.
We can confirm that a full refund has been processed for your order.
Once again, please accept our apologies for the inconvenience and disappointment caused.
Best regards, Aleksandra, Management Team, My 1st Years
Great Customer Service!!
After contacting Customer Services about purchasing and receiving a backpack that had a small tear on it, I had a response very promptly and the issue was resolved in a timely manner. A replacement is now on the way to me. My1stYears is a fantastic site with very high standard products, this small blip will not stop me purchasing items from them. A special thank you to Dorota, Customer Service Agent, for all the help and efficient communication! :)
22 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a lovely review.
We are delighted to hear that your issue was resolved quickly and that your replacement backpack is on its way. While we're sorry that the original item arrived with a fault, we're pleased that our Customer Service team was able to assist and put things right for you.
Your kind words about our products and service mean a great deal to us, and we will be sure to pass your feedback on to Dorota.
Thank you again for your continued support. We look forward to helping you create many more special memories with My 1st Years in the future.
Best regards, Aleksandra, Management Team, My 1st Years
My mistake
I made a mistake in the spelling of my personalised order. I emailed straight after placing the order and KRISHA changed my order to the correct spelling almost immediately. There was no anxious wait for a reply, no drama, fuss or inconvenience to me. KRISHA’s emails were friendly and supportive even though it was my mistake. I am very impressed with the customer service and would highly recommend.
22 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Exemplary customer service
Had a small issue with the delivery, only delayed by a day and the customer service was so positive, so proactive and the quality of the gift was amazing
19 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your lovely review.
We're sorry that there was a slight delay with your delivery, but we're delighted to hear that our Customer Services team was able to provide a positive and proactive experience throughout.
It's also wonderful to know that you were pleased with the quality of the gift. Creating special gifts and providing excellent service are what we strive for, so your feedback means a lot to us.
Thank you for choosing My 1st Years, and we hope to see you again soon.
Best regards, Aleksandra, Management Team, My 1st Years
Awful Experience
My 1st years is the worst company I’ve ever used. From messing up the order for our granddaughters 1st Birthday, by omitting the personalisation, getting my name wrong on trite standard Emails, and an appalling telephone customer service experience, we are utterly disappointed with this company.
As someone whose grandchildren live far away, we thought this company was going to be our lifeline. It most definitely is not.
We’re not even going to return the faulty item, partly because of the awkward and expensive return process, but mainly because, a small refund of the original item will not compensate for the disappointment of the messed up order and the awful customer service experience.
17 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback.
We are sorry to hear that you feel disappointed with your experience.
Having reviewed your order, we can see that no personalisation details were submitted at the time of purchase, so the item was produced and dispatched without personalisation. We appreciate that this was not the outcome you were expecting and understand how disappointing this must have been, since the gift was for your granddaughter's first birthday.
To help resolve the situation, we offered the option to return the item so that we could replace it with a personalised version free of charge. We regret that this solution did not meet your needs.
We appreciate you taking the time to share your experience, and your comments regarding both the ordering process and customer service have been noted.
Best regards, Aleksandra, Management Team, My 1st Years
Received a faulty item
Received a faulty item, contacted customer services, I spoke with someone called Dorota and they were amazing. I received a replacement within 4 days really happy with the service
11 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for taking the time to leave a review.
We're sorry that your original item arrived faulty, but we're delighted to hear that our Customer Services team was able to resolve the issue quickly for you.
Thank you for your kind words about Dorota. We will be sure to pass on your feedback, and we're pleased that your replacement arrived promptly and that you were happy with the service provided.
Thank you for choosing My 1st Years, and we hope to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
Fabulous service
I ordered a personalised safari shape sorter for my grandson’s first birthday. The parcel arrived at the Ervri hub on Tuesday 9th June. On Wednesday 10th it was delayed. I emailed first years to see if they could do something. They quickly reported back that Evri had launched an investigation. By Tuesday 16th I emailed Frist years again because I was going round in circles with Evri. Again a quick response to say my parcel was missing.
Dorota from customer services at First Years responded politely, professionally and confidently. She arranged for a new item to be dispatched through a different delivery company. The safari sorter was reordered Tuesday afternoon and it arrived Wednesday 17 th during the morning. The sorter arrived in a beautiful gift box wrapped perfectly. What fabulous service from First Years and in particular Dorota in customer service Thank you I will definitely be using this company again
16 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a wonderful review.
While we're very sorry that your original parcel went missing and appreciate how frustrating that must have been, we're delighted that we were able to resolve the issue quickly and ensure your grandson's personalised safari shape sorter arrived in time for his special occasion.
We're also pleased that you were happy with the presentation of the gift and the replacement item when it arrived.
Thank you again for your patience, understanding, and continued support. We look forward to helping you celebrate many more special milestones in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Super Customer Service
Maria assisted me with a customer service issue. She was incredibly helpful & prompt with responses. Thank you Maria ❤️
17 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
Marie was excellent when handling my query in a timely and helpful way
17 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great communication from Marie and excellent quality bags.
Great communication from Marie in customer service. The bags arrived in good time after an email to Marie who kept me informed all the way ( as I needed them in a hurry!) Excellent quality - the grandchildren will love them for their pack ups and picnics.
17 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Customer service was great
Customer service was great, Krisha was super helpful! Thank you so much
16 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Krisha was amazing
Krisha was amazing. Thank you so much for all your help ❤️
16 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I have had a very positive experience…
I have had a very positive experience with My 1st Years! My first order for a denim jacket was absolutely fantastic and arrived on time and was beautifully packaged.
The second one also arrived on time but unfortunately arrived without personalization. Aleksandra went above and beyond to help with this.
I am delighted to say a new gift is on its way!
Thank you My 1st Years!
16 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review. We are delighted to hear that you had a positive experience with us and that you were pleased with your denim jacket and its presentation.
We are sorry that your second order arrived without the personalisation, but we're pleased that we were able to resolve this for you quickly.
Thank you again for taking the time to share your experience and for choosing My 1st Years.
Best regards, Aleksandra, Management Team, My 1st Years
Wrong product
I personalized my own backpack and got a completely different colour palette than I ordered and my son was soooo sad when he saw the beige Backpack with a gray tractor (we choose a really colourful Blue tractor with a brown chicken an a yellow Chick) :( as an „apology“ I got 5£ discount on my next purchase…Never again!
13 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your review. We are very sorry to hear that the backpack you received did not match the design you expected, and we completely understand how disappointing this must have been for both you and your son. We will ensure your feedback is passed on to the relevant team for review.
We are also sorry for any confusion caused during your interaction with our Customer Services team.
Having reviewed the correspondence, I can see that the team offered either a store credit if you wished to keep the item or a replacement backpack. However, it appears we did not receive a response confirming your preferred option.
If you would still like us to assist, please contact our Customer Services team and we will be happy to review the matter further and help find a suitable resolution.
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely brilliant customer service.
Absolutely brilliant customer service.. Ewelina helped me with a new replacement as my bag came with a little mark on
11 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your wonderful review!
We are delighted to hear that you had a positive experience with us and that Ewelina was able to assist you with arranging a replacement for your bag.
Providing excellent customer service is extremely important to us, so it is fantastic to know that Ewelina was able to help resolve the issue for you quickly and efficiently.
Thank you again for taking the time to share your feedback. We hope to have the pleasure of serving you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Thank you Krishna for all your help!
Thank you Krishna for all your help - really appreciate how you dealt with my gift order!
8 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Such a good website!
Such a good website!! Free personalisation and gift boxing. And so affordable super happy with my purchase
6 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I ordered a personalised money box for…
I ordered a personalised money box for my grandson, but on arrival it had a chip on the white paint which was very disappointing. Marie in Customer Services was very helpful and arranged for me to return the damaged item the same afternoon, then organised a replacement to be shipped for delivery within the next 48 hours.
Thank you Marie for being so helpful
5 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for taking the time to leave a review.
We are sorry that your personalised money box arrived with a chip in the paint, but we're delighted to hear that Marie was able to assist you promptly and arrange a replacement for you.
We will be sure to pass your kind comments on to Marie, who will be pleased to know that her helpful service made a positive difference to your experience.
We hope your grandson enjoys his personalised money box, and thank you again for your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
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