I dealt with Mike & Daisy from the customer service team, via email. Despite the issue being user error (not consulting the user manual) they were very helpful & prompt in their responses. Would defi... See more
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Review summary
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Reviews shaping this summary
I was really impressed with the My Babiie car seat. It’s such a stylish, modern design and looks lovely in the car. The quality feels great, and I really liked how spacious and comfortable it is... See more
Company replied
Great prices, quick delivery and nice products. Had a slight problem with one item. Got in touch with Customer Services, sorted out very quickly and replacement sent, no questions asked. Couldn’t ask... See more
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We bought a buggy made by this company. Great value for money - sturdy but still lightweight enough to be carried when necessary. Had a query with some leftover parts and emailed the company to find o... See more
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Company details
- #63 of 95 best companies in Baby shop
About My Babiie
Written by the company
"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
Shop Strollers
Shop Travel Systems
Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
Contact info
Commercial Road, TN12 6EN, Paddock Wood, United Kingdom
- info@mybabiie.com
- www.mybabiie.com
4.3
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The pram I bought is beautiful there is…
The pram I bought is beautiful there is no denying that but prams shouldn’t be aesthetically pleasing ONLY.
I bought my babiie pram last year for my one year old son who is below average for his size. When my pram arrived the wheel had a dent in it, and when pushing the pram it felt awful and unsafe. I emailed my babiie and they provided me a new set of wheels for free - though it felt like they was trying to blame the issue on the size of my son!
Fitted the new wheels and low behold just 4 months later the back wheel tyres were popping off the wheels everytime having to stop the pram and put the wheels back in place. I chucked the pram in a cupboard and used a different brand.
Just ordered myself ANOTHER pair of wheels to attach to the my babiie and to be honest I’m not holding out hope!
I would of emailed my babiie with the issue once again but given how they tried to make it feel like my son was the problem the first time I just avoided it, which shouldn’t be the case because my pram is STILL under a years warranty until October!
My babiie has been the worst pram I have ever had, I’ve had four baby’s and I can honestly say these ones are purely built for the aesthetic looks and not suitability at all. I’m really angry.
3 September 2026
Unprompted review
Reply from My Babiie
Hi Jessie,
Thank you for taking the time to share your experience. We’re really sorry to hear how disappointed and frustrated you’ve been with your pushchair.
We would like to reassure you that our products are certainly not designed purely for aesthetics. Our pushchairs are rigorously tested and are designed to meet or exceed the required European safety standards, with safety and functionality being extremely important to us.
Unfortunately, we’re unable to pull up your previous correspondence from your Trustpilot review alone, so we can’t comment on exactly what was discussed at the time. However, asking for a child’s age, height and weight is a standard part of our investigation process when a pushchair issue is reported. All pushchairs have specified weight and usage limits, so we need this information to help establish what may have caused an issue. It is never intended to place blame on the child or parent, and we’re sorry if our questions made you feel that way.
As you’ve now experienced a further issue with the wheels, we would really like the opportunity to look into this properly for you rather than you having to resolve it yourself. Please email us at info@mybabiie.com with your order details and reference this review, and we’ll be happy to investigate further with you.
Kind regards,
The My Babiie Team
Good value, good service
Presentation on the website was instructive and had all the information I needed.
Delivery was unbelievably prompt ... with no extra cost.
The pushchair was relatively easy to put together with clear instructions.
1 September 2026
Reply from My Babiie
Hi Lesley,
Thank you so much for your lovely review! We’re delighted you found our website informative and helpful when choosing your pushchair.
It’s fantastic to hear your order arrived so quickly and that you found the pushchair straightforward to put together with the instructions provided. We hope you enjoy using it!
Kind regards,
The My Babiie Team
Reply from My Babiie
Hi Bethany,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the quality of your purchase.
We take the quality and safety of our products extremely seriously. Our products are rigorously tested and are designed to meet or exceed the required European safety standards, as well as undergoing quality checks.
If you’ve experienced a specific issue with your item, we’d really like the opportunity to look into this for you. Please get in touch with us at info@mybabiie.com with your order details and some information about the issue, and our team will be happy to help resolve this.
Kind regards,
The My Babiie Team
Excellent customer service
Excellent customer service. Really quick and effective response. Thanks Mike from CS!
2 September 2026
Unprompted review
Reply from My Babiie
Hi Lyndsay,
Thank you so much for your lovely feedback! We’re delighted to hear you received such quick and effective support from Mike.
We’ll be sure to pass your kind words on to him. Thank you for choosing My Babiie!
Kind regards,
The My Babiie Team
In love with my new pushchair
In love with my new pushchair, my son loves it too!
Brilliant quality, just in love.
💖
2 September 2026
Unprompted review
Reply from My Babiie
Hi Stephanie,
Thank you so much for your lovely review! We’re absolutely delighted to hear you’re in love with your new pushchair – and even better that your little boy loves it too!
We hope you both enjoy lots of lovely adventures with it.
Kind regards,
The My Babiie Team
Excellent product choice
Excellent product choice, reasonable prices and good comeback offers
31 August 2026
Reply from My Babiie
Hi Lauren,
Thank you for your lovely feedback! We’re so pleased you were happy with our range of products, prices and offers.
We really appreciate you choosing My Babiie and hope you love your purchase!
Kind regards,
The My Babiie Team
Awful customer service
The item didn't arrive within a week and Evri confirmed to me they had lost the item. Customer service explained I couldn't have a refund until they received the item back from Evri, what a suprise two weeks later and they haven't had it returned and I was encouraged to order another one with still no refund. If a company chooses to use Evri they need to accept responsibility for it.
17 August 2026
Unprompted review
Reply from My Babiie
Hi Samantha,
Thank you for your review. We’re so sorry for the experience you’ve had and for how long you’ve been left waiting for your refund.
When a parcel is being returned to sender by Evri, we would usually need to allow a short period for it to make its way back to our warehouse. This would normally only take a few days, and as soon as the parcel is received and signed back into our warehouse, the order is automatically refunded to the original payment method.
However, from what you’ve described, it sounds as though your parcel has unfortunately been lost within Evri’s network rather than successfully returned to us, and we completely appreciate that you shouldn’t be left waiting indefinitely for a parcel that is no longer making its way back.
Please get back in touch with us at info@mybabiie.com with your order details and reference this review. We can look into what has happened and make sure this is resolved for you and your refund is processed.
We’re very sorry again for the inconvenience and frustration this has caused.
Kind regards,
The My Babiie Team
Very good experience
Very good experience. My order was sent out with a missing part and customer service was fantastic and had the missing part sent out straight away with no issues
. Would highly recommend and thankyou for all your help.
31 August 2026
Unprompted review
Reply from My Babiie
Hi Jade,
Thank you so much for your lovely review and recommendation!
We’re sorry there was a part missing from your original order, but we’re really pleased our Customer Service team were able to get this sorted quickly and send the missing part straight out for you.
Thank you for your kind words – we’re always happy to help!
Kind regards,
The My Babiie Team
Easy to order
Easy to order, prompt delivery. Plus part of my order was missing which was resolved straight away.
31 August 2026
Reply from My Babiie
Hi,
Thank you for your lovely review! We’re really pleased you found ordering easy and that your delivery arrived promptly.
We’re sorry that part of your order was initially missing, but it’s great to hear our team were able to resolve this for you straight away.
Thank you for choosing My Babiie!
Kind regards,
The My Babiie Team
Excellent product
Excellent product: stylish, well designed and good value. Delivery was super quick. I ordered the highchair on Friday afternoon and it arrived Sunday morning.
28 August 2026
Unprompted review
Reply from My Babiie
Hi Beverley,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with your new highchair and found it stylish, well designed and great value.
It’s also fantastic to hear it arrived so quickly. We hope you get lots of use out of it!
Kind regards,
The My Babiie Team
Fantastic
From ordering on Saturday morning, was delivered Sunday lunchtime by DPD! Can’t believe it!
The car seat is exactly what we were looking for, for our grandson. Solidly built, looks good and comfy. Perhaps a tad heavier than I thought, but that’s not a bad thing.
Perfect :)
30 August 2026
Unprompted review
Reply from My Babiie
Hi David,
Thank you for such a lovely review! We’re so pleased the car seat was exactly what you were looking for for your grandson and that you’re impressed with the quality, comfort and design.
It’s brilliant to hear it arrived so quickly too. We hope your grandson loves his new seat!
Kind regards,
The My Babiie Team
Super service
Super service, ordered Friday afternoon and delivered Saturday afternoon 👍🏻
29 August 2026
Unprompted review
Reply from My Babiie
Hi Paul,
Thank you for your great review! We’re so pleased you were impressed with the service and that your order arrived so quickly.
We hope you’re really happy with your purchase!
Kind regards,
The My Babiie Team
Brilliant
Brilliant! Arrived the next day, decent quality pushchair. 1000% recommend to anyone.
29 August 2026
Unprompted review
Reply from My Babiie
Hi Cherelle,
Thank you so much for the amazing recommendation! We’re delighted you’re happy with your pushchair and that it arrived the very next day.
We really appreciate your lovely feedback and hope you enjoy using it!
Kind regards,
The My Babiie Team
Quality car seat
Arrived really quick step daughter loved her big girl car seat! Great quality would definitely recommend to anyone
2 August 2026
Reply from My Babiie
Hi Stacey,
Thank you for your lovely review! We’re so pleased your stepdaughter loves her new big girl car seat and that you’re happy with the quality.
It’s great to hear it arrived quickly too. Thank you so much for recommending us!
Kind regards,
The My Babiie Team
Very Happy
Great selection, amazing quality, fairly priced and came the next day. Could not be more happy and I'll be ordering again!
28 August 2026
Unprompted review
Reply from My Babiie
Hi Sharlie,
Thank you so much for your wonderful feedback! We’re delighted you were impressed with our selection, quality, prices and speedy delivery.
It’s especially lovely to hear you’ll be ordering from us again. We look forward to welcoming you back!
Kind regards,
The My Babiie Team
Fast, efficient and would recommend
Recieved an email straight away after purchase followed by a despatch email. Item ordered Thursday and delivered by Saturday. Excellent service. Item arrived and my daughter loves it.
29 August 2026
Unprompted review
Reply from My Babiie
Hi Kelly,
Thank you for your lovely review! We’re so pleased everything went smoothly from ordering through to dispatch and delivery, and even happier to hear your daughter loves her new item.
Thank you for recommending us!
Kind regards,
The My Babiie Team
1st time ordering from mybabbie and I…
1st time ordering from mybabbie and I was absolutely pleased with the level of service and communication I received my order turned up next day great value for money and I will definitely be using this company again highly recommended !!!! thank you
27 August 2026
Unprompted review
Reply from My Babiie
Hi Nicholas,
Thank you so much for choosing My Babiie for your first order with us! We’re delighted you were pleased with the service, communication, speedy delivery and value for money.
It means a lot to hear you’d happily shop with us again and recommend us. We look forward to welcoming you back!
Kind regards,
The My Babiie Team
Reply from My Babiie
Hi,
Thank you for your lovely feedback! We’re really pleased you found ordering easy and that your delivery arrived quickly.
We hope you’re just as happy with your purchase!
Kind regards,
The My Babiie Team
Was ok for money but box was badley…
Was ok for money but box was badley damaged and damp and as its for a baby thats not ideal so I would recommend just buying new because you know what your getting i spoke to company who deliverd they said it was like that when they went to pick it up to deliver .
10 August 2026
Unprompted review
Reply from My Babiie
Hi Danielle,
Thank you for your feedback. We’re sorry to hear about the condition your order arrived in.
This certainly shouldn’t be the case. Although our graded items may have marked or non-original packaging depending on the grade, the products themselves are checked over before being dispatched.
We’d really like the opportunity to look into this and resolve it for you. Please email us at info@mybabiie.com with your order details and some photos of how the item arrived, and our team will be happy to help.
Kind regards,
The My Babiie Team
Evri had issues and item went from out…
Evri had issues and item went from out for delivery back to it’s on its way. When I contacted my babiie I asked them to look into it- to be told I just had to wait. I contacted Evri myself to be told they had rerouted the parcel back to warehouse. So I contacted my babiie again who would not send me a replacement or refund until the first item was received back as this was their return procedure.
Given the item never arrived with me waiting to check contents was unnecessary and meant not only were they not sending a replacement but also wernt willing to refund so I could buy elsewhere.
They weren’t even willing to contact Evri on my behalf.
The customer service was appalling and frankly lazy and it left me unable to even leave the house as I had no car seat to transport my child.
8 August 2026
Unprompted review
Reply from My Babiie
Hi Stacey,
Thank you for taking the time to leave your feedback. We’re very sorry for the frustration and inconvenience you experienced with your delivery.
Unfortunately, once a parcel has been marked as returning to sender by the courier, we’re unable to redirect it or stop the return journey. At that stage, we do need to wait for the parcel to be confirmed as received back at our warehouse. Once this is confirmed, the order is automatically refunded back to the original payment method.
We completely appreciate how frustrating this process must have been, particularly as you urgently needed the car seat, and we’re sorry that the situation with the courier left you waiting longer than expected.
We appreciate your feedback and apologise that your experience with us fell short of the service we aim to provide.
Kind regards,
The My Babiie Team
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