I dealt with Mike & Daisy from the customer service team, via email. Despite the issue being user error (not consulting the user manual) they were very helpful & prompt in their responses. Would defi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really impressed with the My Babiie car seat. It’s such a stylish, modern design and looks lovely in the car. The quality feels great, and I really liked how spacious and comfortable it is... See more
Company replied
Great prices, quick delivery and nice products. Had a slight problem with one item. Got in touch with Customer Services, sorted out very quickly and replacement sent, no questions asked. Couldn’t ask... See more
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We bought a buggy made by this company. Great value for money - sturdy but still lightweight enough to be carried when necessary. Had a query with some leftover parts and emailed the company to find o... See more
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Company details
- #63 of 95 best companies in Baby shop
About My Babiie
Written by the company
"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
Shop Strollers
Shop Travel Systems
Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
Contact info
Commercial Road, TN12 6EN, Paddock Wood, United Kingdom
- info@mybabiie.com
- www.mybabiie.com
4.3
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst company to deal with after…
Worst company to deal with after numerous emails back and fourth and after 4 deliveries which where all the wrong item I had to get a refund will never use this company again
28 August 2026
Unprompted review
Reply from My Babiie
Hi Suzanne,
Thank you for taking the time to leave your review.
We’re incredibly sorry for the experience you’ve had with us. Having to go back and forth with our team and then receiving the incorrect item on multiple occasions is understandably extremely frustrating, and we sincerely apologise for the repeated mix-ups.
This is certainly not the level of service we aim to provide, and we’re very sorry that despite our attempts to resolve the issue, it ultimately resulted in you having to request a refund.
We completely understand your disappointment and appreciate you sharing your experience with us. Your feedback will be taken on board to help us prevent situations like this happening again.
Kind regards,
The My Babiie Team
Good as new
I bought a grade A pushchair from the good as new section which was £50 cheaper than full price, I could tell it had been opened but all foam protection still on and in wrapping, came with rain cover and cup holder. pushchair in brill condition no issues at all. Wouldn’t know any different to paying full price for a brand new unopened.
Well worth it.
12 August 2026
Unprompted review
Reply from My Babiie
Hi Sophie,
Thank you so much for your lovely review! We’re delighted to hear how impressed you were with your Grade A pushchair from our Good As New section.
It’s fantastic to hear it arrived in brilliant condition with all the accessories and that you feel you got such great value for money. We really appreciate you sharing your experience, as it’s lovely for other customers considering our graded products to hear!
We hope you enjoy your pushchair!
Kind regards,
The My Babiie Team
It’s be nearly a whole month and still…
It’s be nearly a whole month and still not recieved my item. Tired emailing and contacting had no reply do not order from here
27 August 2026
Unprompted review
Reply from My Babiie
Hi Craig,
Thank you for your review. We’re really sorry to hear that you’ve been waiting nearly a month for your order.
We’re also concerned to hear that you haven’t received a response from us, as our Customer Support team aims to respond to all enquiries within 4 working hours.
Please email us at info@mybabiie.com with your order number and delivery details so we can locate your order, look into what has happened and get this resolved for you as quickly as possible.
We’re sorry for the frustration this delay has caused and hope we can get this sorted for you.
Kind regards,
The My Babiie Team
Great modern looking high chair at a…
Great modern looking high chair at a very reasonable price. Easy to assemble and arrived very quickly from mybabiie direct.
27 August 2026
Unprompted review
Reply from My Babiie
Hi Graham,
Thank you for your fantastic review!
We're delighted to hear you're happy with your new highchair and that you found it easy to assemble. It's great to know you love the modern design and value for money too.
Thank you for choosing My Babiie!
Kind regards,
The My Babiie Team
Reply from My Babiie
Hi Lee,
Thank you for taking the time to leave us a review!
We're so pleased to hear you're happy with the service you received. We really appreciate your feedback and hope to welcome you back again in the future.
Kind regards,
The My Babiie Team
Great car seat. Fast delivery
Very impressed with My Babiie. The website easy to use. Choose my item it was delivered the very next day with great delivery updates ! So easy to unpack and set up in the car! Looks great and my toddler loves it! X
25 August 2026
Unprompted review
Reply from My Babiie
Hi Chloe,
Thank you so much for your lovely review!
We're delighted you found our website easy to use and that your car seat arrived the very next day with helpful delivery updates. It's wonderful to hear it was easy to set up and, most importantly, that your toddler loves it!
We hope you enjoy many happy journeys with it.
Kind regards,
The My Babiie Team
Stylish product and outstanding customer service
I was really impressed with the My Babiie car seat. It’s such a stylish, modern design and looks lovely in the car. The quality feels great, and I really liked how spacious and comfortable it is for my little one.
The harness is easy to use, and the overall design feels well thought out and practical.
Delivery was super fast, and the customer service was excellent — friendly, helpful and quick to respond. Really impressed with the overall service!
Unfortunately, I decided to return it as I personally needed a seat with a slightly deeper recline. Other than that, I genuinely loved the car seat and would definitely consider My Babiie again in the future.
26 August 2026
Unprompted review
Reply from My Babiie
Hi Raeyan,
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted you loved the style, quality and spacious design of the car seat, and that you found the harness practical and easy to use. It's also wonderful to hear you were impressed with our speedy delivery and the service you received from our team.
We completely understand that every family has different requirements when choosing a car seat, and we're sorry the recline wasn't quite right for your needs. We really appreciate your kind feedback despite deciding to return it, and we'd love to welcome you back to My Babiie in the future.
Kind regards,
The My Babiie Team
Excellent service
Excellent service, received the pushchair the following day. Seems very well made. Happy with purchase. My baby grandson approves too.
26 August 2026
Unprompted review
Reply from My Babiie
Hi,
Thank you for your lovely review!
We're so pleased your pushchair arrived the following day and that you're happy with the quality of your purchase. Most importantly, we're delighted to hear it has your baby grandson's seal of approval too!
Thank you for choosing My Babiie.
Kind regards,
The My Babiie Team
Delivery was so fast
Delivery was so fast! We ordered our travel system which we was desperate for asap and this arrived in a day and a half!! Everything was there and we are so happy with the product
25 August 2026
Unprompted review
Reply from My Babiie
Hi Sophie,
Thank you so much for your fantastic review!
We're delighted we were able to get your travel system to you so quickly, especially as you needed it urgently. It's wonderful to hear everything arrived as expected and that you're so happy with your new travel system.
We hope you love using it!
Kind regards,
The My Babiie Team
The decor the buggy was correct
The decor the buggy was correct. Delivered on time. A gorgeous colour, easy to collapse and assemble. Lovely buggy.
26 August 2026
Unprompted review
Reply from My Babiie
Hi Sharon,
Thank you for taking the time to leave us such a lovely review!
We're delighted your buggy arrived on time and that you're happy with the gorgeous colour and design. It's also great to hear you've found it easy to assemble and collapse.
We hope you enjoy using it!
Kind regards,
The My Babiie Team
Emily solved my issue with a broken…
Emily solved my issue with a broken changing bag right away! Super happy with the service
26 August 2026
Unprompted review
Reply from My Babiie
Hi Emma,
Thank you so much for your lovely feedback!
We're sorry you experienced an issue with your changing bag, but we're delighted Emily was able to get everything resolved for you straight away.
We'll be sure to pass your kind comments on to her. Thank you for choosing My Babiie!
Kind regards,
The My Babiie Team
Ordered highchair was delivered…
Ordered highchair was delivered promptly next day so very pleased with the item My grandson is so comfy in it Fast efficient wellmade item What's not to love
24 August 2026
Unprompted review
Reply from My Babiie
Hi Patricia,
Thank you so much for your wonderful review!
We're delighted your highchair arrived promptly and that you're so pleased with the quality. Most importantly, it's lovely to hear your grandson is comfortable and enjoying his new highchair!
Thank you for choosing My Babiie.
Kind regards,
The My Babiie Team
Tried contacting them to return the…
Tried contacting them to return the carseat and had no response! Needed to return it because it isn't safe for my son. I have to sit in the back and keep holding his head up while he sleeps.
13 August 2026
Unprompted review
Reply from My Babiie
Hi Jessica,
Thank you for your review.
We're so sorry to hear you haven't received a response from us. We usually aim to respond to emails within 4 working hours, so if you haven't heard back, it's possible your original email hasn't reached our team.
Please be assured that all My Babiie car seats are rigorously tested, meet or exceed the required European safety standards, and are designed to be safe for use when installed and used correctly in accordance with the instructions.
Please email us again at info@mybabiie.com with your order details and the issue you're experiencing with the car seat, and we'll be more than happy to help you straight away. We absolutely want to help get this resolved for you as quickly as possible.
Thank you for bringing this to our attention, and we look forward to hearing from you.
Kind regards,
The My Babiie Team
The best pram I’ve owned.
I needed a pram a week before my holiday it got sent so quickly! It is the most perfect pram! So pretty hot so many great features to it! Easy to go up and down curbs and so comfy for my daughter! It’s absolutely gorgeous too! Love it! Really easy to fold down and carry at the airport that was so helpful! I have had many prams this is definitely the best! Highly recommend!
25 August 2026
Unprompted review
Reply from My Babiie
Hi Rosie,
Thank you so much for such an amazing review!
We're delighted we were able to get your pram to you quickly in time for your holiday. It's wonderful to hear how much you love it, from the design and comfort to how easy it is to manoeuvre, fold and carry through the airport.
Hearing that you've owned many prams and consider this one the best is such a lovely compliment. Thank you so much for recommending us, and we hope you and your daughter enjoy many more adventures with it!
Kind regards,
The My Babiie Team
Excellent service from My Babiie direct
I have a few products from My Babiie now; I find their products to be great value for the price point. This was my first time ordering directly from My Babiie website and I’m really impressed- free delivery on most items and the travel cot pretty much showed up next day (on a Sunday morning!). The delivery driver knocked on the door sndcwas very pleasant and polite (which makes a huge change from deliveries being thrown over the wall!). Admittedly, I usually avoid ordering from manufacturers direct given they usually charge a delivery fee and take longer to arrive. However, given this recent experience, I will definitely be ordering direct from My Babiie in the future and would recommend it to others!
23 August 2026
Unprompted review
Reply from My Babiie
Hi Chloe,
Thank you so much for taking the time to leave such a detailed and lovely review!
We're delighted you've been happy with your My Babiie products and that your first experience ordering directly from us was such a positive one. It's fantastic to hear your travel cot arrived so quickly and that you were impressed with both the delivery and the value of our products.
We're especially pleased to hear you'll be ordering directly from us again in the future. Thank you for your continued support and for recommending My Babiie to others!
Kind regards,
The My Babiie Team
Ordered placed pm Thursday and items…
Ordered placed pm Thursday and items delivered Saturday pm. I was delighted they were delivered so quickly. I was happy with the price paid ( cheaper than the store I had originally seen the items) and happy with the quality of the products
22 August 2026
Unprompted review
Reply from My Babiie
Hi,
Thank you so much for your lovely review!
We're delighted to hear your order arrived so quickly and that you were happy with both the price and quality of your new products. It's always great to hear when our customers find exactly what they're looking for at a price they're happy with.
Thank you for choosing My Babiie!
Kind regards,
The My Babiie Team
Really easy to shop online and free…
Really easy to shop online and free delivery was next day. Car seat has been a great affordable purchase.
20 August 2026
Unprompted review
Reply from My Babiie
Hi Matthew,
Thank you for your fantastic review!
We're so pleased you found shopping with us online quick and easy and that your order arrived the very next day. It's wonderful to hear you're happy with your new car seat and found it to be a great affordable option.
We really appreciate your feedback!
Kind regards,
The My Babiie Team
Reply from My Babiie
Hi,
Thank you for your lovely review!
We're delighted to hear your travel cot arrived so quickly and that you're happy with your purchase. We hope you get plenty of use out of it!
Kind regards,
The My Babiie Team
Reply from My Babiie
Hi John,
Thank you for taking the time to leave us a review!
We're so pleased to hear you're happy with your new buggy. We hope you and your little one enjoy lots of adventures with it!
Kind regards,
The My Babiie Team
Fab customer service
Fab customer service, great product. Love the new car seat. Easy and quick to install a
20 August 2026
Unprompted review
Reply from My Babiie
Hi Sarah,
Thank you so much for your lovely feedback!
We're delighted to hear you had a great experience with our Customer Service team and that you're loving your new car seat. It's also fantastic to hear you found it quick and easy to install.
Thank you for choosing My Babiie!
Kind regards,
The My Babiie Team
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