Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... See more
Company replied
The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... See more
Company replied
I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... See more
Company replied
Company details
- Cosmetics shop
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Make-up Artist
Written by the company
MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.
Contact info
T C Group Level 1 Devonshire House, 1 Mayfair Place, W1J 8AJ, London, United Kingdom
- +44 7399 414759
- support@mybeautybrand.com
- www.mybeautybrand.com
4.0
Great
515 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing product
15 September 2021
Reply from MyBeautyBrand
Hi Maria,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
The team and I, are so happy to hear that you are loving our products. I hope you enjoy trying the different colours!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
The team really appreciate you writing your positive review and we hope that you will try more of our products in the future.
Flo,
MyBeautyBrand Team
The Best Customer Service Ever.
I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several weeks, and through it all, Flo sent me regular updates about the status of the order. I felt extremely valued and appreciated as a customer. Thank you, Flo, for taking care of me. I am now a loyal customer for life!
14 September 2021
Unprompted review
Reply from MyBeautyBrand
Hello,
Thank you for shopping at MyBeautyBrand and for leaving your lovely review, the team really appreciate it!
I am so glad to hear that you are pleased with the level of customer service and that you are happy with how we handled your order. I hope you enjoy using our new x Hannah Martin Lip Oil!
Please check out our other x Hannah Martin products that we know you will love and don't forget to also sign up to our mailing list, if you have not already done so.
Thank you again for shopping with us and for your support, we hope that you will come back to shop with us again soon!
Flo,
MyBeautyBrand Team
Reply from MyBeautyBrand
Hello,
Thank you for shopping with us at MyBeautyBrand and for leaving your review, the team really appreciate it.
We are so pleased to hear that you were happy with the delivery and that you are loving our new x Hannah Martin Perfect Pink Lip Oil!
Please check out our other Hannah Martin collections on our website that we know you will also love. Please also sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We hope that you will shop with us soon, thank you again!
Flo,
MyBeautyBrand Team
Reply from MyBeautyBrand
Hi Anita,
Thank you for shopping at MyBeautyBrand and for leaving your positive review.
We are so pleased to hear that you love our New x Hannah Martin Perfect Pink Lip Oil, the team hope you enjoy using it!
Please sign up to our mailing list to hear about the latest product launches, if you have not already.
Thank you again for shopping with us and leaving your review, we really appreciate it. We hope that you will choose to shop with us again soon.
Flo,
MyBeautyBrand Team
Excellent customer service
Excellent customer service. I by mistake tapped same item twice. I emailed back and had very quick response and it was rectified very quickly. So pleased with my purchases. Will definitely buy again.
13 September 2021
Reply from MyBeautyBrand
Hello Catherine,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
The team are happy to hear that you are impressed with the level of customer service that you received. We hope you enjoy using our Loved By Hannah Martin collection!
Please sign up to our mailing list to hear about the latest news, product launches and collaborations if you have not already done so.
The MyBeautyBrand team really appreciate you writing your positive review and we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Fantastic and amazing lipsticks
Fantastic and amazing lipsticks
Absolutely I'll try another items 😍
13 September 2021
Reply from MyBeautyBrand
Hi Zahra,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
The team and I, are so happy to hear that you love our x Vlada Red Liquid Lipstick Set and our other ByMe Liquid Lipsticks. I hope you have fun trying out all the different shades!
Please sign up to our mailing list to hear about the latest product launches and collaborations.
The team really appreciate you writing your positive review and we hope that you will try more of our products in the future.
Flo,
MyBeautyBrand Team
Love the products and shipping was easy…
Love the products and shipping was easy and regular updates great
7 September 2021
Reply from MyBeautyBrand
Hey Tracy,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your review.
We are so pleased to hear that you are happy with our service and that you are loving our new x Hannah Martin Perfect Pink Lip Oil and the other Hannah Martin Sets. We hope you enjoy creating looks with them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
The team really appreciate you writing your positive review. We hope that you will shop with us again very soon!
Flo,
MyBeautyBrand Team
My product arrived in a timely fashion…
My product arrived in a timely fashion and was great.
However, the expensive international shipping means I will be reluctant to repeat my business.
Thank you
5 September 2021
Reply from MyBeautyBrand
Hello,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
We are pleased to hear that you are happy with the delivery time of your order. The team hope you enjoy trying out our new x Hannah Martin Perfect Pink Lip Oil!
At MyBeautyBrand our shipping is free, however as stated on our website you may be charged customs for worldwide shipping. - *Please be aware that you may be liable for taxes, levies, imports, duties, fees or charges of a similar nature associated with your order.
Please sign up to our mailing list to hear about our latest product launches.Thank you again for shopping at MyBeautyBrand and for leaving your review.
Flo,
MyBeautyBrand Team
Excellent products
Excellent products, loads of pigment in and high quality.
I've bought all the sets by Hannah Martin and extra lipsticks too!
I'm 51 and I love them!
2 September 2021
Reply from MyBeautyBrand
Hi Carey,
Thank you for continuing to shop at MyBeautyBrand and for always trying out our new product launches!
We are so pleased to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil and our ByMe Rich Glide lipsticks, We hope you are enjoying using the different shades!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
The team really appreciate you taking the time to leave your positive review and for all of your support. We hope that you will shop with us again soon!
Flo,
MyBeautyBrand Team
Reply from MyBeautyBrand
Hello,
Thank you for shopping with us at MyBeautyBrand and for leaving your positive review, the team really appreciate it!
We are pleased to hear that you are happy with our customer service. I hope you are enjoying using our new x Hannah Martin Perfect Pink Lip Oil! Please check out our other Hannah Martin collections on our website which we think you will also love!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
The team hope that you will shop again with us very soon. Thank you again for shopping with us and for leaving your review.
Flo,
MyBeautyBrand Team
Reply from MyBeautyBrand
Hi Philippa,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
We are so happy to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil! Please check out our other Hannah Martin Edits on our website which we know you will also love!
If you have not already done so, please sign up to our mailing list to hear about the latest product launches and collaborations.
The team hope that you will shop again with us again soon and try some of our other products.
Thank you again for your review, we really appreciate it.
Flo,
MyBeautyBrand Team
Reply from MyBeautyBrand
Hi Karen,
Thank you for shopping with us at MyBeautyBrand and for taking the time to leave your review.
The team are so pleased to hear that you are happy with our customer service, I hope you enjoy using your new products!
Please sign up to our mailing list to hear about the latest product launches and beauty news, if you have not already done so.
We hope that you will shop again with us again in the future.
Thank you again for shopping with us and for writing your review, the team really appreciate it.
Flo,
MyBeautyBrand Team
Arrived very quickly excellent product
29 August 2021
Reply from MyBeautyBrand
Hi Christine,
Thank you for shopping with us at MyBeautyBrand and for leaving your positive review.
We are so pleased to hear that you order has been delivered to you quickly and that you are impressed with the Sign Remove And Chill Nail Polish Eraser Cream.
Please sign up to our mailing list to hear about the latest product launches and beauty news, if you have not already done so.
We hope that you will shop again with us again soon and try some of our other products. Thank you again for your review, the team really appreciate it.
Flo,
MyBeautyBrand Team
Best Eyeliner Ever!
Love the product. It goes on soooooooo easily and perfectly. And product delivered quickly.
26 August 2021
Reply from MyBeautyBrand
Hi Timberly,
Thank you for shopping at MyBeautyBrand and for leaving your review.
We are so pleased to hear that you order arrived to you quickly and that you are finding our x Jeannine Liquid Eyeliner easy to use. We hope you enjoy creating looks with it!
Please sign up to our mailing list to hear about the latest product drops and beauty news, if you have not already.
The team hope that you will shop again with us again very soon. Thank you again for your positive feedback, we really appreciate it.
Flo,
MyBeautyBrand Team
My order arrived and the items were not…
My order arrived and the items were not in the box. I contacted customer service and it was excellent. Flo couldn’t have been more helpful, I received my order after a couple of days with a gift included.
26 August 2021
Reply from MyBeautyBrand
Hey Paula,
Thank you for shopping with us at MyBeautyBrand and for taking the time to write your review.
The team are so happy to hear that you are pleased with our customer service and how we handled the issue with your order. We hope you enjoy using the new x Hannah Martin Perfect Pink Lip Oil and we are pleased you also love the little gift.
Please check out our other x Hannah Martin products and sign up to our mailing list to hear about the latest product drops and beauty news.
The team hope that you will shop again with us in the future. Thank you again for your positive review, we really appreciate it.
Flo,
MyBeautyBrand Team
Reply from MyBeautyBrand
Hi Amanda,
Thank you for shopping with us at MyBeautyBrand and for writing your review, the team really appreciate it!
We are happy to hear that are pleased with our customer service and that you like our x Hannah Martin Smokey Eye Edit.
Please take a look at our other x Hannah Martin products on our website that we think you will also like and sign up to our mailing list if you have not already.
Thank you again for shopping at MyBeautyBrand, we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Good quality, fast shipping
Bought the Vlada Haggerty liquid lipstick trio. For the price, I expected them all to be reasonably small, but in fact they are full size and all really beautiful, flattering shades of red. The formula doesn't dry out my lips and lasts really well. Shipping was also super fast and easy.
24 August 2021
Reply from MyBeautyBrand
Hey Laura,
Thank you for shopping with us at MyBeautyBrand and for your review, we really appreciate it!
We are so pleased to hear that your order arrived to you quickly and that you are impressed with the quality and size of our products. The team hope you enjoy using the three red shades in our x Vlada Red Liquid Lipstick Set!
Please check out our other collaborations on our website and sign up to our mailing list if you have not already, to hear about the latest product launches.
Thank you again for shopping at MyBeautyBrand, we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
I am in New Zealand and the service to…
I am in New Zealand and the service to me was amazing. The packaging was perfect and such quick delivery. Would definitely use again. To be honest this was a trial to see how good it was.
23 August 2021
Reply from MyBeautyBrand
Hi Therese,
Thank you for shopping with us at MyBeautyBrand and for taking the time to leave your review, we really appreciate it!
I am so pleased to hear that your order arrived to you in New Zealand so quickly and that you are impressed with our products packaging! I hope you enjoy using our new x Hannah Martin Perfect Pink Lip Oil.
Please sign up to our mailing list if you have not already, to hear about the latest product launches, collaborations and news.
I am so glad you are happy with your first ever MyBeautyBrand order and I hope that you will shop with us again in the future.
Thank you again for your review.
Flo,
MyBeautyBrand Team
Poor service of the courier
Until now I didn't receive my order, both shipments (original one and the replacement) were returned from the courier to you and no one even know why. I don't think I will order again.
Positive: customer service was very Kind.
22 August 2021
Reply from MyBeautyBrand
Hi Ina,
Thank you for shopping at MyBeautyBrand.
I apologise for the inconvenience caused here. We have now solved this issue for you and your new order is on its way to you.
Please email support@mybeautybrand if you have anymore concerns and I will get back to you as soon as possible.
Thank you,
Flo,
MyBeautyBrand Team
Very good quality, ticked all my boxes!
Great! Delivery arrived very quickly, products were in easily accessible white containers which I personally like. Only reason I’m taking off a star is the range of colours, need a paler or different colour for 1st or 2nd eyeshadow colour otherwise I love the shadows.
Very easy to use popped some on my eyes at 2am for a flight at 7am! Still looked great when we arrived. Biggest issue for me is smudging & pigment quality…..both were excellent! No smudging at 1 pm & pigment stayed true plus didn’t fade, 11 hrs of wear, traveling to U.K. airport, flight then short transfer…temp was 38 deg!!!!!
Well done Hannah ❤️❤️❤️❤️
22 August 2021
Reply from MyBeautyBrand
Hi Anne,
Thank you for shopping with us at MyBeautyBrand and for taking the time to leave your review, we really appreciate it!
I am so pleased to hear that your order arrived to you quickly and that you like our packaging and the pigmentation/non smudge qualities of our products, even in the heat! I will pass your feedback about the colours onto our team.
Please sign up to our mailing list if you have not already, to hear about the latest product launches and collaborations. We know you will love our other Hannah Martin products too!
I hope that you will shop with us again soon. Thank you again for your review.
Flo,
MyBeautyBrand Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.