Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... See more
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See what reviewers are saying
My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... See more
Company replied
The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... See more
Company replied
I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... See more
Company replied
Company details
- Cosmetics shop
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Make-up Artist
Written by the company
MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.
Contact info
T C Group Level 1 Devonshire House, 1 Mayfair Place, W1J 8AJ, London, United Kingdom
- +44 7399 414759
- support@mybeautybrand.com
- www.mybeautybrand.com
4.0
Great
515 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Goods delivered on time
Goods delivered on time, packaging in tact. Would definitely use again and recommend to friends
15 October 2021
Reply from MyBeautyBrand
Hi Christine,
Thank you for shopping at MyBeautyBrand and for leaving your positive review.
We are so happy to hear that your order arrived to you in good time and that you are happy with our products!
Please sign up to our mailing list to hear about our latest launches and news, if you have not already done so.
Thank you again for you review, we really appreciate the feedback and we hope that you will shop with us again in the future.
Flo,
MyBeautyBrand Team
I love the perfect pink lip oil
I love the perfect pink lip oil. The colour is gorgeous and it feels great on. Tempted to buy a few more as it’s limited edition!
11 October 2021
Reply from MyBeautyBrand
Hi Kendra,
Thank you for shopping at MyBeautyBrand and for leaving your review.
We are so happy to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil and that you like the colour and formula. The team hope that you will stock up on some more!
Don't forget to sign up to our mailing list, to hear about our latest launches.
Thank you again for you review, we really appreciate it and we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Delivered to the wrong address, despite additional cost and instructions
The lip oil was to be delivered by DPD.
I paid an additional £5 to secure a specific time slot.
I gave DPD details about how to access the property with the key safe code and a telephone number for the recipient who has mobility issues and cannot get to the door easily.
DPD delivered it to the wrong address and the item has now gone missing (probably stolen).
7 October 2021
Reply from MyBeautyBrand
Hi James,
Thank you for shopping at MyBeautyBrand.
I apologise that DPD have not delivered your order to you. I will investigate this with DPD and update you on the situation. In the meantime, we will send a replacement order to you.
Please look out for an email from support@mybeautybrand.
Flo,
MyBeautyBrand Team
Hannah Martin lip smackingly lovely lip oil
Hannah Martins perfect pink lip oil is gorgeous! I was a little worried it would be too girlie pink but it’s not, it has a very slight minty tingle to it and lasts beautifully. Lip smackingly lovely!
6 October 2021
Reply from MyBeautyBrand
Hi Vicki,
Thank you for shopping at MyBeautyBrand and for leaving your review, we really appreciate it.
We are so happy to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil and that you like the colour!
Please check out our other Hannah Martin products on our website that we know you will also love. Don't forget to also sign up to our mailing list, to hear about our latest launches.
Thank you again for you review, the team hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Anything Hannah Martin touches
Anything Hannah Martin touches, I want!! I love my lip oil!!
1 October 2021
Reply from MyBeautyBrand
Hi Sherry,
Thank you for shopping at MyBeautyBrand and for leaving your review.
We are so happy to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil!
Please check out our other Hannah Martin products on our website that we know you will also love and sign up to our mailing list, if you have not already.
Thank you again for you review, the team really appreciate it and we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Love love love this lip oil
Love love love this lip oil. Fantastic and prompt service too which is an added bonus ! thank you so much!
x
1 October 2021
Reply from MyBeautyBrand
Hi Claire,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
We are so pleased to hear that you are loving our new Hannah Martin Perfect Pink Lip Oil and that you are happy with our service!
Please check out our other Hannah Martin products and sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
The team appreciate your positive feedback and we hope that you will shop with us again very soon.
Flo,
MyBeautyBrand Team
The lip oil is very comfortable to wear
27 September 2021
Reply from MyBeautyBrand
Hi Jenny,
Thank you for shopping with us at MyBeautyBrand and for leaving your positive review.
We are so pleased to hear that you are loving our new Hannah Martin Perfect Pink Lip Oil and that you are finding it very comfortable to wear!
Please check out our other Hannah Martin products on our website and sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you leaving your review and we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Easy website and very prompt delivery…
Easy website and very prompt delivery on two separate products, both of which (Hannah Martin's Perfect Pink lip oil and MyBeautyBrand's ByMe colour changing lip oil) are really good. I was a little doubtful about the Hannah Martin product but it is the most delicate flattering natural pink that stays in place well while the colour changing oil emphasises what you have naturally.
27 September 2021
Reply from MyBeautyBrand
Hi Nicola,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
The team are so pleased to hear that you found our website easy to use and that your order arrived to you quickly. We hope you enjoy using both the lip oils and we are so glad that you love them both!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you leaving your positive feedback and we hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Reply from MyBeautyBrand
Hi Julia,
Thank you for shopping at MyBeautyBrand and for leaving your review, we really appreciate it.
We are so pleased to hear that you are loving our Hannah Martin Perfect Pink Lip Oil and the team hope you enjoy using it!
We are sorry that you feel that your order took a while to arrive. I checked and you ordered our Hannah Martin Perfect Pink Lip Oil whilst it was on pre-order. Your order took two days to arrive from the re-stock date which was listed on our website.
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so. We hope that you will shop with us again in the future.
Flo,
MyBeautyBrand Team
I talked to you and you didn't answer…
I talked to you and you didn't answer my messages.Also the order took a long time, and it hasn't been there yet.
23 September 2021
Reply from MyBeautyBrand
Hi Reem.
We have already replied to you by our email address: support@mybeautybrand.com
Flo,
MyBeautyBrand Team
Reply from MyBeautyBrand
Hi Louise,
Thank you for shopping at MyBeautyBrand and for leaving your review.
We are so pleased to hear that your order arrived quickly and that you are loving our Lip Oils and Nail Polish. The team hope that you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you leaving your feedback and we hope that you will shop with us again.
Flo,
MyBeautyBrand Team
Amazing customer service
I placed an order which unfortunately didn’t arrive. As soon as I followed up, I received a response which proposed a solution, and my order (plus some extra goodies) arrived within the week (to Australia!). I was blown away by your customer service and love my new products. Thanks so much!
21 September 2021
Unprompted review
Reply from MyBeautyBrand
Hey Helen,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the level of customer service that you received. The team are glad you are loving the products and hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Flo,
MyBeautyBrand Team
Reply from MyBeautyBrand
Hi Viv,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
We are sorry you feel that the delivery took to long, however you ordered our product whilst it was on PRE-ORDER. It arrived two days after the dispatch date stated on our website.
We are pleased to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil.
Please check out our other Hannah Martin products and sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already.
Thank you again for your feedback, we hope that you will try more of our products in the future.
Flo,
MyBeautyBrand Team
Amazzzzzzzing service & product..I had…
Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any way shape or form, im one truly happy customer & will definitely be buying from them in the future!! Well done Flo keep doing what you do best :-)
20 September 2021
Unprompted review
Reply from MyBeautyBrand
Hey Rachel,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our customer service and our products. I hope you enjoy using the new x Hannah Martin Perfect Pink Lip Oil and the Nail polish!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Flo,
MyBeautyBrand Team
Love the lip oil
Love the lip oil, it’s so pretty on its own or worn over a lipstick.
20 September 2021
Reply from MyBeautyBrand
Hey Emma,
Thank you for shopping with us at MyBeautyBrand and for leaving your positive review.
We are so pleased to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil.
Please check out our other Hannah Martin products on our website and and sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already.
Thank you again for the review, the team really appreciate it. We hope that you will try more of our products in the future.
Flo,
MyBeautyBrand Team
Great products and customer service…
Great products and customer service plus fast delivery
18 September 2021
Reply from MyBeautyBrand
Hello,
Thank you for shopping at MyBeautyBrand and for leaving your review.
The team are pleased to know that your order arrived to you quickly and that you are happy with our customer service. We hope you enjoy using our new x Hannah Martin Perfect Pink Lip Oil.
Please check out our other Hannah Martin products that we think you will also love and sign up to our mailing list if you have not already done so.
The team really appreciate you writing your positive review and we hope that you will try more of our products in the future.
Flo,
MyBeautyBrand Team
Just received the package it was packaged improperly
UPDATE:
The customer service is amazing. They took care of the issue right away and sent me a replacement for the item that was missing. Extremely impressed!!!
Just received the package it was crushed and opened. One product was missing.
17 September 2021
Reply from MyBeautyBrand
Hi Natalia,
Thank you for shopping at MyBeautyBrand.
We are so sorry that your order arrived to you this way. I have sent you an email from support@mybeautybrand.com regarding this.
I will also contact the courier to find out how your order arrived to you this way.
Please get back to us when you can and we will resolve this for you as soon as possible.
Flo,
MyBeautyBrand Team
lip shine oil
Fabulous product I love my lip shine oil. Looks great over various lipsticks and colours.
17 September 2021
Reply from MyBeautyBrand
Hi Sarah,
Thank you for shopping with us at MyBeautyBrand and for leaving your review.
We are so pleased to hear that you are loving our new x Hannah Martin Perfect Pink Lip Oil.
Please check out our other Hannah Martin products and sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already.
The team really appreciate you writing your positive review and we hope that you will try more of our products in the future.
Flo,
MyBeautyBrand Team
The eyeliner I bought doesn’t work…
The eyeliner I bought doesn’t work well. Definitely will not purchase again.
Edit: A custom service rep. sent me a new eyeliner that works almost immediately after I posted my review. This is a great brand!! Would 100% purchase again!
17 September 2021
Reply from MyBeautyBrand
Hi Laura,
Thank you for shopping at MyBeautyBrand.
I have sent you an email from support@mybeautybrand.com regarding your order.
Pease get back to us when you can, as we would love to resolve the issue you are having with our eyeliner.
Flo,
MyBeautyBrand Team
Fabulous lip oil
Bought the lip
Gloss for my daughter and she loves it. It was easy to order and arrived promptly.
15 September 2021
Reply from MyBeautyBrand
Hi Holly,
Thank you for shopping with us at MyBeautyBrand and for taking the time to leave your review.
The team are happy to hear that your daughter loves our new x Hannah Martin Perfect Pink Lip Oil. We are also so pleased to know that your order arrived quickly and that you have had a good experience shopping with us.
Check out our other x Hannah Martin products on our website and please sign up to our mailing list to hear about the latest product launches, if you have not already.
The team really appreciate you writing your positive review and we hope that you will try more of our products in the future.
Flo,
MyBeautyBrand Team
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