Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... See more
Company replied
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See what reviewers are saying
My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... See more
Company replied
The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... See more
Company replied
I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... See more
Company replied
Company details
- Cosmetics shop
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Make-up Artist
Written by the company
MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.
Contact info
T C Group Level 1 Devonshire House, 1 Mayfair Place, W1J 8AJ, London, United Kingdom
- +44 7399 414759
- support@mybeautybrand.com
- www.mybeautybrand.com
4.0
Great
515 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from MyBeautyBrand
Hey Michelle,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the MyBeautyBrand x Hannah Martin - A Whole Lotta Lashes Mascara!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
False claims. Panda eyes
No different to any other mascara. Didnt live up to the promise. Panda eyes after 5 minutes. Won't be recommending this product to anyone
22 March 2022
Reply from MyBeautyBrand
Hi Lorraine,
We're so sorry to hear this happened whilst using our product.
Please could you email us at support@mybeautybrand.com so we can sort this for you?
We look forward to hearing from you.
Best wishes,
MyBeautyBrand team x
Terrible mascara
Terrible mascara , was so excited to try after I saw Hannah trying it
Mascara so dried out made no difference complete waste of money
Disappointed
22 March 2022
Reply from MyBeautyBrand
Hi Elise,
We're so sorry to hear you feel this way.
Could you please email support@mybeautybrand.com so we can offer you 20% off your next purchase with us as a gesture of goodwill.
We look forward to hearing from you.
Best wishes,
MyBeautyBrand team x
So whilst I have no issues whatsoever…
So whilst I have no issues whatsoever with the delivery the actual product was so very disappointing. Endorsed by Hannah martin make up artist I was keen to try out a new apparently smudge proof mascara. I was even reassured by Hannah on Instagram that her mascara was definitely smudge proof . Sadly this was not the case at all and panda eyes were made. I tried it a couple of times but unfortunately I wasted £21 . Well never again
22 March 2022
Reply from MyBeautyBrand
Hi Jonathan,
I'm sorry to hear you feel this way.
Could you please email support@mybeautybrand.com so we can offer you 20% off your next purchase with us as a gesture of goodwill.
We look forward to hearing from you.
Best wishes,
MyBeautyBrand team x
Tax on delivery
I have ordered many products from many UK companies since Brexit and have never been charged tax on delivery except from MyBeautyBrand. 20 euros on top of the products I bought...sorry, you need to change your delivery service.
22 March 2022
Reply from MyBeautyBrand
Hi Gina,
Thanks for reaching out.
Unfortunately due to some regions in France charging import taxes and duties we state in our T&C's that we do not cover these.
Please reach out to us on support@mybeautybrand.com if you'd like some more information from us on this.
Best wishes,
MyBeautyBrand Team x
Excellent Customer Service
My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I never got the item and they couldn’t have been nicer and more helpful to me, including sending a replacement. I am SO IMPRESSED!! Would definitely encourage me to buy again. Ellen
21 March 2022
Reply from MyBeautyBrand
Hi Ellen,
Thank you for shopping with MyBeautyBrand! I'm sorry to hear you did not received your parcel, we will make sure you receive your replacement.
We are so pleased to hear that you are happy with the level of customer service that you received. The team hope you enjoy using your product!
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Reply from MyBeautyBrand
Hey Julie,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the level of customer service that you received. The team are glad you are loving the products and hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
This product is very lightweight like angel dust!
This product is very lightweight. It highlights without heavy creasing in the folds of a mature face. I use it daily sometimes with only my moisturizer. I love this product
18 March 2022
Reply from MyBeautyBrand
Hi Shirley,
Thank you for shopping with MyBeautyBrand!
We are very pleased to hear that you like x PaintedBySpencer Plexiglass Illuminator!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon!
MyBeautyBrand team x
Mascara is poor smudges within 4 hours
18 March 2022
Reply from MyBeautyBrand
Hi Mrs Schifano,
Thank you for shopping with MyBeautyBrand!
I am disappointed to hear that the mascara didn't perform as you liked. I will pass on your feedback to the team!
If you email support@mybeautybrand.com about this they will be more than happy to provide you with a discount on your next order as a gesture of goodwill.
MyBeautyBrand team x
Reply from MyBeautyBrand
Hi Rachel,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our customer service and our products!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
Great product
Great product, easy to use website and speedy delivery, Very happy customer.
18 March 2022
Reply from MyBeautyBrand
Hi Sally,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our customer service and our products. The team are glad you are loving the products and hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
Best mascara I have ever used
18 March 2022
Reply from MyBeautyBrand
Hi Judy,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our product. I hope you enjoy using the new x Hannah Martin A Whole Lotta Lashes Mascara!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
ORDER FROM GREECE
AS I ORDERED FROM GREECE, IT TOOK SOME DAYS TO GET A RESPONSE IN REGARDS TO A CUSTOMS ISSUE.
IN ANY CASE, THE PRODUCTS ARRIVED (AFTER A WHILE...) AND THEY ARE GREAT!
18 March 2022
Reply from MyBeautyBrand
Hi George,
We are so sorry your order has taken a while to get to you!
The team are glad you are loving the products and hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Reply from MyBeautyBrand
Hi Rachel,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are loving the Hannah Martin A Whole Lotta Lashes mascara and hope you enjoy using it!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Amazing!!
Amazing products, super quick delivery...what more could you want? 😀
Highly Recommend!
18 March 2022
Reply from MyBeautyBrand
Hi Becca,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our products and delivery time. I hope you enjoy using your new products!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
Very disappointed in the customer…
Very disappointed in the customer service, and there unwillingness to resolve an order issue.
18 March 2022
Reply from MyBeautyBrand
Hi J. Bronk,
We are sorry to hear that you are disappointed in the customer service. Unfortunately we are unable to cancel or amend orders once they have been placed.
Thank you for leaving feedback, we appreciate all feedback, good or bad.
Have a lovely day.
MyBeautyBrand team x
Reply from MyBeautyBrand
Hi Ziza,
We are sorry to hear you have not received your order. I have emailed you from support@mybeautybrand.
We will get this sorted out as soon as possible!
MyBeautyBrand team x
An excellent mascara
Excellent mascara for my thinning lashes leaving lashes very soft & voluminous love the brush shape catches every lash.
Very good service prompt delivery i ordered another one the same day
17 March 2022
Reply from MyBeautyBrand
Hi Elaine,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the level of customer service that you received. The team are glad you are loving the mascara and hope you enjoy using the product!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Great service and products only…
Great service and products only downside is now have to pay customs in ireland did not previously
17 March 2022
Reply from MyBeautyBrand
Hi Chris,
Thank you for shopping with us at MyBeautyBrand, we are pleased to hear that are enjoying the products!
I am sorry to hear that you had to pay customs. However on our website under 'orders and shipping' it states that you should be aware that you may be liable for taxes, levies, imports, duties, fees or charges of a similar nature associated with your order. This may be due to Brexit changes that you have now had to pay customs.
If you have any more questions regarding your order, please email support@mybeautybrand.com and we will get back to you as soon as possible.
We really appreciate you writing your review, thank you for the support. We hope that you will shop with us again soon!
MyBeautyBrand team x
Reply from MyBeautyBrand
Hi Julie,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with x Hannah Martin A Whole Lotta Lashes Mascara! The team are glad you are loving the product!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
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