Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... See more
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My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... See more
Company replied
The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... See more
Company replied
I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... See more
Company replied
Company details
- Cosmetics shop
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Make-up Artist
Written by the company
MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.
Contact info
T C Group Level 1 Devonshire House, 1 Mayfair Place, W1J 8AJ, London, United Kingdom
- +44 7399 414759
- support@mybeautybrand.com
- www.mybeautybrand.com
4.0
Great
515 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I was really disappointed with my…
I was really disappointed with my surprise gift. I’m not sure what I expected but there were 6 eyeshadows, 3 of which - black, orange and bright red, I’d never use. The sparkly blue was my favourite but the rest really didn’t excite me.
The neon pink and black nail varnishes were awful, I did try the pink just to see and it chipped terribly.
I had a lipstick and two matt glosses, which are very drying.
I’ve tried to be positive but did feel that the ‘surprise’ element was a bit of an anticlimax and I’ve got lots of makeup I won’t be using.
I did however love my Whole Lotta Lashes, which I purchased in addition to the mystery bundle. I’d have given that 4.5* if I’d been able to rate that separately.
4 April 2022
Reply from MyBeautyBrand
Hi Nicola,
Thank you for shopping at MyBeautyBrand!
We are sorry to hear that you were disappointed with the products in the Mystery Bag. We will pass on this feedback to the team! We are pleased to hear that you are happy with the mascara.
Please email support@mybeautybrand.com so we can offer you a discount off your next order as a gesture of goodwill.
MyBeautyBrand team x
Reply from MyBeautyBrand
Hey Gillian,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our customer service and our products. I hope you enjoy using your new products!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
Great products!
I love the eyeliner because the brush enables a steady precise line. Cannot beat the blush! Love it!
4 April 2022
Reply from MyBeautyBrand
Hey Sherry,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the products that you received. The team are glad you are loving the products and hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Good choice and very prompt delivery.
29 March 2022
Reply from MyBeautyBrand
Hey Alison,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our prompt delivery and our products!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
The quickest package I ever received
The quickest package I ever received. The product is wonderful.
29 March 2022
Reply from MyBeautyBrand
Hey Melody,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the level of customer service that you received. The team are glad you are loving the product!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
I’m soo disappointed!
I’m soo disappointed!! After soo long, i didnt recieve my product. 20 days, and still nothing.
Shame….
27 March 2022
Reply from MyBeautyBrand
Hi Katerina,
We are so sorry your order has taken a while to get to you!
Please could you email support@mybeautybrand.com so we can look into this further with you.
We will get this sorted out for you!
Best wishes,
MyBeautyBrand team x
Mystery bag
I was looking forward to this mystery bag , when I received it it only had 2 products that I liked, these were a lipstick and lip gloss, there were 6 eyeshadow which 3 were really bright colours ,metallic blue, red , orange which weren't suitable for me ,3 were of normal black , brown , peach colours the value of the bag is really good , just wish there had been a blusher ,mascara or eyeliner .
27 March 2022
Reply from MyBeautyBrand
Hi Marie,
Thank you for shopping with us at MyBeautyBrand!
We are sorry to hear you were disappointed with the selection of products you received. Our customers happiness is always our number one priority, so if you are ever anything less than 100% satisfied, please get in touch with our team at Support@MyBeautyBrand.com who will be able to help.
You can of course return any products that you aren't happy with for a full refund, as in line with our Returns Policy.
MyBeautyBrand team x
Ordered the eyeliner
Ordered the eyeliner, a must have for me. The tip is perfect for drawing fine lines and dries quickly, doesn’t irritate my eyes, stays but washes off with soap and water. Perfection, thank you! 🥰 love the blush and mascara too TY
27 March 2022
Reply from MyBeautyBrand
Hey Sandra,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our products, we hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
Fast shipping glitter is gorgeous
Fast shipping glitter is gorgeous. Face setting powder packaged perfect. Just what ideas looking for
25 March 2022
Reply from MyBeautyBrand
Hey Zsa Zsa,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
The team are glad you are loving the Hannah Martin products and hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Love my plexiglass primer!
Love my plexiglass primer!! Spencer is the best! Will for sure keep buying
25 March 2022
Reply from MyBeautyBrand
Hey Sarah,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our customer service and our products. I hope you enjoy using the new x Spencer Plexiglass Illuminator!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
Hannah Martin My Beauty Brand
Love Hannah Martin and I love her mascara, lip oil and blush from My Beauty Brand. Great products!
23 March 2022
Reply from MyBeautyBrand
Hey Audrey,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our products. I hope you enjoy using the new x Hannah Martin Perfect Pink Lip Oil and the mascara!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
Hold please…
I live in the states and it took weeks for my product to arrive. The actual product is completely awesome, but the timeframe for receipt was never stated at purchase.
23 March 2022
Reply from MyBeautyBrand
Hi Lori,
Thanks for reaching out to us.
I can see your order took up to 3 weeks to arrive which is unfortunately the transit time from the UK to the US currently.
Please contact us on support@mybeautybrand.com and I'll be able to help you with transit times on your next order as we dispatch from our warehouse in the USA as well as the UK.
Best wishes,
MyBeautyBrand Team x
All the products that I have bought…
All the products that I have bought especially the mirror are lovely. The delivery service was excellent and was kept up today with the tracking. Love Donna who comes across as a lovely person. Love all her demos on Instagram. Thank you.xxx
23 March 2022
Reply from MyBeautyBrand
Hey Firat,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We're glad to hear you are happy with the delivery process.
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Love that little pink box
So pleased with my order came quickly and beautifully packed love all the tissue paper somthing exciting about receiving that little pink box haven't yet tried products but they look lovely will be ordering more soon
23 March 2022
Reply from MyBeautyBrand
Hey Lorna,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Reply from MyBeautyBrand
Hey Emma,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Nice product & high quality
23 March 2022
Reply from MyBeautyBrand
Hey Maha,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
I absolutely love my Hannah Martin Lip…
I absolutely love my Hannah Martin Lip oil, it’s so nourishing and has the perfect hint of colour.
23 March 2022
Reply from MyBeautyBrand
Hey Brandy,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
Great to hear you're loving the MyBeautyBrand x Hannah Martin Perfect Pink Lip Oil! We agree it is super nourishing!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
This product is the bomb!
This product is the bomb! I can’t do makeup without it. It’s not greasy just gives a glow from within look.
23 March 2022
Reply from MyBeautyBrand
Hey Cheryl,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
Great to hear you're loving the MyBeautyBrand x Spencer Plexiglass!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Love the products that I bought 👍
22 March 2022
Reply from MyBeautyBrand
Hey Birgitte,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased you're loving your products.
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
I ordered from February 2,2022 and I…
I ordered from February 2,2022 and I didn’t receive it even I’m following up many times by email
22 March 2022
Reply from MyBeautyBrand
Hi Amal,
Thanks for reaching out.
I can see you've first emailed the team on the evening of 21.3.22 and I can see from your tracking that it stopped updating on 14.3.22 which is indicating that this order has been lost in transit.
As you are in Qatar transit times from the UK are extremely long. I've gone ahead and processed a refund for your order and will be in contact on email to follow up.
Best wishes,
MyBeautyBrand Team x
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