Absolutely first class service all the way. I spoke with Louie regarding the order and he was so helpful, knowledgeable and understanding. Delivery was speedy and communication good.Bed base is great,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was MORE than pleased with the bed,it is very well made, it was straightforward to buy ( I wouldn't normally buy furniture on line) but I'm more than pleased I did. Strong, attractive, comfortable .... See more
Company replied
Ordered a divan bed from My Bed Frames we were notified straight away it was 10 days delivery. The divan turned up exactly on time and the delivery driver was very kind and helpful. Unfortunately it... See more
Company replied
Very pleased with our bed purchase. Communication re delivery was excellent and we received it without any hassles. The bed is lovely, and was a great price. We dod have a query about something and t... See more
Company replied
Company details
Written by the company
We offer a huge selection of cheap bed frames, bedsteads, divan bases, mattresses and sofa bed mattresses, saving you up to 60% off the RRPs of many of the products in our range.
Contact info
Bedford I Lab, Priory Business Park, MK44 3RZ, Bedford, United Kingdom
- 01234 834693
- www.mybedframes.co.uk
4.7
Excellent
293 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience. Fantastic price, can choose delivery day what more could you want. Highly recommend
29 August 2025
Unprompted review
Reply from MyBedFrames
Thank you for your review. We are glad that you will highly recommend our company.
Great bed and great service
Great bed and great service and delivery! My Son loves the bed so everyone is happy! Would defo purchase from here again and recommend to friends and family😊
5 September 2025
Unprompted review
Very good Quality
Very easy to order and delivered on time and was a perfect replacement I would recommend
1 May 2025
Unprompted review
Reply from MyBedFrames
thank you very much for the review and so glad we ticked all the boxes for you, thanks again for the 5 stars!
Very good value and excellent customer service
I have purchased a number of bed frames and mattresses from this company, both for personal use and a holiday let. Very good value for money and excellent customer service.
1 July 2025
Unprompted review
Reply from MyBedFrames
thankyou for the lovely review and again for all the previous orders, so glad you've been happy with us through the years and look forward to the next project. thanks again for the 5 stars!
Quality above all along with customer service
I’ve waited until now as I believe it’s best to have some experience of the product before commenting on Trustpilot. It’s now 3 months since delivery and I can say there haven’t been any issues with the Frayer double bed. My original contact with customer service was excellent and delivery was also as quoted. On receipt and unpacking all components were there and no damage or marks on the white frame, a great start. Assembly was straight forward and it was soon ready for use. From my experience I would gladly recommend MyBedFrames to anyone looking to purchase a new bed at realistic prices.
1 April 2025
Unprompted review
Reply from MyBedFrames
Thank you so much for taking the time to write an extensive review. We are pleased that you will gladly recommend our company to friends.
Excellent all round
Excellent product quality, great price and a really good service. Wouldn't hesitate to use again or recommend to others.
30 April 2025
Unprompted review
Reply from MyBedFrames
Thank you for your review. We are pleased that you would not hesitate to use our company again.
Reply from MyBedFrames
Thank you for your review. We are pleased you found the quality great and easy to order.
Excellent service arrived exactly when…
Excellent service arrived exactly when it was scheduled.
Ideal in our holiday let
13 March 2025
Unprompted review
Reply from MyBedFrames
Thank you so much for the review, so glad to see you're happy with all aspects of the order, hope you continue to enjoy your purchase. thanks again for the 5 stars!
Excellent experience
Excellent experience, from customer service as I had some questions through to delivery and the bed is exactly what we wanted at a great price.
14 February 2025
Unprompted review
Reply from MyBedFrames
many thanks for the review and glad the staff and of course the item met your expectations!, Thanks again for the 5 stars!
Reply from MyBedFrames
thanks so much for the review, we're quick and we tell you how quick we're going to be - perfect! thanks for the 5 stars!
Good quality
I recently bought a mattress and a mattress cover. While there was a small issue with the delivery (the mattress cover was sent to the wrong address), I was very impressed with how the situation was handled.
I contacted the shop, and they responded quickly and professionally. They arranged a replacement without any hassle, which I really appreciated. Mistakes can happen, but how a company fixes them says a lot—and in this case, they were helpful and respectful.
The mattress itself is very comfortable and good quality. I'm very happy with my purchase and the customer service I received. Thank you!
10 April 2025
Unprompted review
Reply from MyBedFrames
thankyou for the review and of course your patience and understanding, we live in the real world and are aware things don't always go to plan sometimes but thanks for highlighting the speed in which we sorted the issue out for you. Glad you are happy with our team and of course the quality of the mattress! Thanks again for the 5 stars!
Purchased the Denver fabric ottoman bed…
Purchased the Denver fabric ottoman bed in super king, fantastic bed very comfortable and have had lots of compliments.
9 June 2025
Unprompted review
Reply from MyBedFrames
thankyou for the review, so glad the Denver went above your expectations and your guests are as happy as you are, hope they continue to enjoy the purchase - thanks again for the 5 stars!
Great quality product.New mattress 👌
Great quality product.. delivered on time.. definitely be back in the future
8 June 2025
Unprompted review
Reply from MyBedFrames
thankyou for the review, brilliant to hear how happy you are with the mattress and nice to see how pleased you are with our delivery service and time, thanks again for the 5 stars
Bed exactly how pictured and described
Bed exactly how pictured and described, delivered on time.
6 June 2025
Unprompted review
Reply from MyBedFrames
Thankyou for the review, glad you're happy with your purchase and we present out goods online! hope you continue to enjoy your purchase and thanks for the 5 stars!
Excellent product and service
Excellent product and service
I have bought 3 products over the past few months.
Quality extremely good.
Prompt delivery and on time.
Delivery men friendly and were kind enough to take heavy objects up stairs for us.
30 May 2025
Unprompted review
Reply from MyBedFrames
Thank you for your review. We are pleased that you have found both the products and the service excellent.
DO NOT ORDER FROM HERE
ADVOID AT ALL COST.
YOUR ORDER WILL NOT ARRIVE AND YOU WILL SPEND ALL DAY CONTACTING BOTH THE OFFICE AND THE DRIVER BUT NO ONE WILL ANSWER THE PHONE.
29 May 2025
Unprompted review
Reply from MyBedFrames
sorry the order didn't go to plans on this occasion and thankyou for your patience whilst this was looked into and eventually resolved, apologies once again for the initial experience you received.
Armchair arrived in due time
Armchair arrived in due time, great contruction and the cheapest place I could find the chiar.
Would shop here again!
28 October 2024
Unprompted review
Reply from MyBedFrames
Thank you for your review. We are pleased that we were the cheapest option you could find and hope you will shop with us again.
Very good price
Very good price, delivered when they said. There’s not much else to add, other than a great service
18 May 2025
Unprompted review
Reply from MyBedFrames
Thank you for your review. We are pleased that you found our service to be great.
I purchased a mirrored chest of drawers…
I purchased a mirrored chest of drawers and its absolutely stunning.
The delivery was smooth and had updates throughout from the purchase too the delivery, woukdnt hesitate buying from this company again
27 February 2025
Unprompted review
Reply from MyBedFrames
Thank you for your review. We are pleased you would not hesitate to shop with our company again.
Good service, exactly as described
Good service, easy to assemble, arrived when it said
27 March 2025
Unprompted review
Reply from MyBedFrames
Thank you for your review. We are pleased you found the product easy to assemble and arrived when it should have.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.