MyBedFrames Reviews 

293
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional sturdiness and beauty of the furniture pieces, noting that all ordered items arrive promptly and completely without any hassle. Buyers also warmly appreciate the incredibly knowledgeable support team and the remarkably smooth, straightforward ordering process from beginning to end. Some reviewers were not happy with order accuracy, occasionally experiencing specific issues such as missing small hardware components or receiving incorrect product colors. Despite these occasional fulfillment mistakes, shoppers consistently remain very satisfied with the fantastic overall value and exceptionally high quality provided by the business.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, attractive... See more

Delivery service

Consumers find delivery service to be efficient and professional, often praising speedy arrivals and helpful... See more

Quality

Clients share positive opinions on quality, frequently describing the furniture as strong, attractive,... See more

Order

People report positive experiences with order, highlighting a seamless process from start to finish.... See more

Service

Customers expressed great satisfaction with the service, highlighting valuable phone advice, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service all the way. I spoke with Louie regarding the order and he was so helpful, knowledgeable and understanding. Delivery was speedy and communication good.Bed base is great,... See more

Company replied

Rated 5 out of 5 stars

I was MORE than pleased with the bed,it is very well made, it was straightforward to buy ( I wouldn't normally buy furniture on line) but I'm more than pleased I did. Strong, attractive, comfortable .... See more

Company replied

Rated 5 out of 5 stars

Ordered a divan bed from My Bed Frames we were notified straight away it was 10 days delivery. The divan turned up exactly on time and the delivery driver was very kind and helpful. Unfortunately it... See more

Company replied

Rated 5 out of 5 stars

Very pleased with our bed purchase. Communication re delivery was excellent and we received it without any hassles. The bed is lovely, and was a great price. We dod have a query about something and t... See more

Company replied


Company details

  1. Bed shop

Written by the company

We offer a huge selection of cheap bed frames, bedsteads, divan bases, mattresses and sofa bed mattresses, saving you up to 60% off the RRPs of many of the products in our range.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(293)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BEDSTEADS

Great service, brilliant product, great price 🙌

30 November 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thank you for your review.

Rated 5 out of 5 stars

Top Notch service

Top Notch service. Easy ordering. Good delivery time and excellent response time to queries. Made it so easy getting my item. Thank you, will definitely use you again!

17 December 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thankyou for such a lovely review, so glad you are happy with your item, thanks again for the 5 stars!

Rated 5 out of 5 stars

I was very pleased with the replacement…

I was very pleased with the replacement mattress for my old sofa bed....I now realise how poor the old once had become!
Good prompt delivery and helpful advice from staff made this a company I would deal with again ...when I next need to replace it ...!

31 July 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thank you for your review.

Rated 5 out of 5 stars

All good and as advertised

Very prompt delivery. Everything as expected. Well packaged. Bed looks good.

30 October 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thank you for your review. We are pleased you found the delivery very prompt and that the beds looks good in your room.

Rated 5 out of 5 stars

Lovely company

Lovely company, quick delivery, no complaints. Lovely tub chair fits lovely into an empty corner of our room

8 June 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

thankyou for the lovely review!, glad you are happy with the item and hope you enjoy the chair!! thanks again for the 5 stars!

Rated 5 out of 5 stars

I ordered a replacement mattress for my sofa bed

I ordered a replacement mattress for my 20+ year old sofa bed in my front room and I was so very happy with it. The delivery was quick and efficient. The mattress is so super comfy and your body just moulds into shape compared to my old mattress where you could feel the springs poking and the wooden slats on the fold down part - it was so uncomfortable. I have slept on the new mattress to try it out and it was like sleeping on a fluffy cloud. At Christmas when family come to stay this is going to be amazing to use. Also I bought bedding and a waterproof protector for on the top and on the bottom to keep it so clean and super fresh. Thank you so much for my new sofa bed memory foam mattress. I’m very happy with it and would highly recommend to anyone looking to buy a new one.

21 August 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thank you for your review. We are pleased that you find the sofa bed mattress so comfortable and hope your family sleep well whilst visiting.

Rated 5 out of 5 stars

Great Service zero issues

Website easy to access & work through to find exactly what I wanted. Good communication re: delivery
Perfect service

2 September 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thankyou for a lovely review, seems like all boxes ticked! thanks for the 5 stars!

Rated 1 out of 5 stars

To replace the size of my mattress i…

To replace the size of my mattress i have been asked £60 for no reason as the guy who deliver should be collecting the one i got. I can not see how this would cost £60.

18 November 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Good morning, the review is incorrect as the incorrect size mattress was ordered. We have advised that we can exchange the mattress and the £60 charge is for carriage for the incorrect one to be returned to us if we send a courier to collect, however, this would be free of charge if you were to return the mattress to us directly.
We are sorry that there is a charge but cannot help third-party logistic charges to collect a mattress that has been ordered incorrectly. We do give all size measurements on our website to eliminate these issues and are on the telephone to answer any questions before ordering.

Rated 5 out of 5 stars

1st class service

The first mattress had a fault one quick email to company and a new one was delivered a few days later I would highly recommend this company

10 September 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Many thanks for the review and glad we managed to have this corrected for you and you're happy again with the purchase, thanks again for the 5 stars!

Rated 5 out of 5 stars

Great quality

Great quality, solid piece of furniture. Actually have it for my lounge, looks great as it's a compact, comfy spring-loaded design with deep cushioning.

Delivery was quick and assembly was easy

7 September 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thank you for your review. We are pleased you found the quality great and the delivery quick.

Rated 5 out of 5 stars

Purchased a metal bedframe

Purchased a metal bedframe, I usually like to see things before buying and was really pleased when it arrived, looked better than in photos! Thank you.

11 September 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thankyou for the review, so glad you are happy with the purchase and thankyou for the 5 stars!

Rated 5 out of 5 stars

Sofa bed mattress

Purchased a memory foam sofa bed mattress as the ‘deluxe’ one that came with my sofa (from a very well known sofa company where the sale never ends…) was abysmal. My sofa is now beautifully firm, does not creak (due to crappy mattress) and guests are having a great nights sleep! Looking forward to my next mini row with the other half so I can sneak down to sleep on the sofa again. Thank you!

24 September 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thankyou for the review, glad the mattress is great and your guests are comfy!!! thanks again for the 5 stars!

Rated 5 out of 5 stars

Good service and products

I've had a good experience ordering from MyBedFrames a bed for our spare room and subsequently, a headboard to match. Ordering was easy and pretty prompt and the head board was easy to assemble.

10 July 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Many thanks for the lovely review and glad everything received met your expectations, thanks again for the 5 stars!

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