MyBuilder Reviews 55,589

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, highlighting their helpfulness and efficiency. Many people find the user experience straightforward and appreciate the ease of finding suitable tradespeople for various jobs, often noting the quick responses and smooth process from posting a job to completion. However, some people were dissatisfied with the website's functionality, mentioning issues with updating addresses or encountering fake leads. A few other people also felt that the pricing could be inconsistent, with quotes varying dramatically, and some experienced unreliability from tradesmen who failed to show up for appointments.

What people talk about most

Service

People report positive experiences with service. Many customers praise the excellent workmanship,... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism, politeness,... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise its ease of use, navigation, and the... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found prices to be good, reasonable, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Knowing the tradesmen have gone through some form of checks with my builder fills us with confidence we are likely to be put in touch with reliable trades. The amount of traders using my builder gives... See more

Rated 5 out of 5 stars

First time using ‘my builder’ to find someone to remove, dispose of fireplace and surrounds and plaster the wall. Intuitive to use. Reviews of suggested tradespeople was useful. Someone responded alm... See more

Rated 5 out of 5 stars

A good tool for any home owner to refer to, Helps look for builders to help you maintain your home, plenty of selection of departments to fit any job, big or small. You have nothing to loose and eve... See more

Rated 5 out of 5 stars

Put a job into MyBuilder. Was contacted through the App by a professional. He came to view, gave us a quote which was reasonable and we accepted. 2 days later the builder came to measure up and ordere... See more


Company details

  1. #134 of 200 best companies in Online marketplace
  2. #6 of 9 best companies in Internet marketing service
  3. #2 of 5 best companies in Review site

Written by the company

Hiring a tradesperson when you need one isn’t always easy. MyBuilder is the reliable way, helping you hire the right tradesperson for your job. Post your job for free to access tradespeople with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to MyBuilder's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only tradespeople you have chosen can contact you.

MyBuilder.com

Written by the company

✓ Post a job for free
Post a job and MyBuilder alerts relevant tradespeople in your area. It’s easy and it's free.
✓ Tradespeople respond
Get responses from suitable tradespeople who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56K reviews

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Rated 5 out of 5 stars

Easy to navigate platform

I have used my builder website so many times, I find it easy to navigate, find a professional, read reviews, and message the tradesperson before hiring. I like the site's layout, and I will be using it in the future.

21 April 2026
Rated 5 out of 5 stars

The site was very easy to use

The site was very easy to use, I put in my area and trade I was looking for and details of my requirements, they provided local people, their details and distance, I choses a few more and just had to wait for interested trades to contact me. Then discuss my needs from there and choose one which we are very happy with.

22 April 2026
Rated 3 out of 5 stars

Easy to use service

22 April 2026
MyBuilder logo

Reply from MyBuilder

Hi Alma

Thank you for taking time to leave feedback - we do appreciate it.

Its great to hear that you found our site easy to use. We hope we can help you again in the future.

Kind Regards,
The MyBuilder Team

Rated 5 out of 5 stars

House electric check.

Mr Barker electrician came and did a electric check, he was very thorough and knowledgeable. I asked him if he could come to the house a day early than booked he said no problem. Would recommend him .

22 April 2026
Rated 5 out of 5 stars

Excellent platform

I advertised on a Sunday and received responses that day. The tradesmen even came out on the Sunday and completed the job quickly and efficiently. Great communication throughout. I am a returning customer on Mybuilder

22 April 2026
Rated 1 out of 5 stars

As a self employed plumber I thought I…

As a self employed plumber I thought I would give my builder a try more out of curiosity than needing the work. The supposed leads start coming in and I replied to a couple in my local area. No reply from jobs that I replied to
Then a customer needing a washing machine replied to me. I don’t do washing machine repairs and had not even seen the ad. I was then sent an email saying that I will be charged £14 by mybuilder
I have received a standard email reply saying no refunds. We will see about that
What a shambles and I get the feeling customer service is going to be pretty crap

21 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi,

Thanks for your feedback.

I am sorry to hear your recent shortlists have not been successful.

Just to give you some further clarity on the MyBuilder fee process, MyBuilder is a warm lead service and we never guarantee that you will win every job that you are shortlisted for.

It is also free for you to express interest in a new lead, but if the customer chooses to share their contact details with you (shortlist) then we charge a shortlist fee.

When you're shortlisted, we exchange your contact details with the customer's contact details so you can reach out to them and discuss a quote to give you a chance of winning the job.

That is the service we are providing and the service you agreed to when you registered to join MyBuilder.

I understand it can be frustrating when you are unable to win your first few shortlists.

But the overall goal of the site is that once you win your first few jobs, you will gain a lot more from the site than you spend.

If you have any further questions, feel free to reach out via our contact form below:

https://support.mybuilder.com/s/contactsupport

Kind Regards,
The MyBuilder Team.

Rated 1 out of 5 stars

First what my builder website doesn't…

First what my builder website doesn't inform people who looking at trader tha ,traders been charged for lot of money to get number. Second they taking money even trader not been able to quote a job. This company don't care about a customer or traders only about profit

21 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi Rolands,

Thanks for your review.

I'm very sorry to hear that you are not happy with the MyBuilder platform.

While we do not guarantee success with every job, we aim to keep our fees low so that you have the potential to earn more than you spend over time.

We do however have a process for considering refunds if a lead does not meet our standards or if you’re unable to make contact with the customer.

For detailed information about requesting a refund, please visit our support page.

If you have encountered any leads that seem suspicious or if you have trouble reaching the customer, please contact us directly via our contact form below and our customer support team will be happy to assist further.

https://support.mybuilder.com/s/contactsupport

Kind Regards,
The MyBuilder Team.

Rated 5 out of 5 stars

BRIAN AND LYNN MARRIS

wonderful job, IT WAS A VERY DIFFICULT JOB AS THE PAINT WOULD NOT STAY ON THE WALL AS HE PUT IT ON THE ROWER PIKING UP THE OLD PAINT, BUT HE PERSEVERED AND GOT IT DONE. IT NOW LOOKS GOOD. HE IS A PURE STAR

6 April 2026
Unprompted review
Rated 5 out of 5 stars

3 Mirrored Wadrobes

Rob did everything I asked for and even came back on the Sunday to finish putting on the mirrors as they could't be delivered until the Saturday.

He did a great job and I now have use of all wardrobes

21 April 2026
Rated 5 out of 5 stars

I was very pleased that I chose…

I was very pleased that I chose Southeast plasterers for my job and was very satisfied with Matt who undertook the job.He turned up and gave a very good assessment and a very competitive quote.I obviously accepted the quote and he gave an indication of when he could undertake the job.
Matt turned on the day he stated and commenced to action his work.
I was very impressed with his attitude and care and attention and very professionally undertook the work.
I was very pleased that I chose Southest Plasterers from their Website and to get a professional Tradesman who certainly knew his trade.
I certainly would not hesitate in recommending Southest Plasters to any of my friends should they need a professional tradesman to undertake any work.
Thank you Matt for the work you undertook and I was very impressed with the way you undertook things in a very professional way and it certainly showed that you knew your craft .
Once again if I ever need such a tradesman again I will certainly look to Southeast Plasters .
Thank you Matt for an excellent job well done

21 April 2026
Rated 5 out of 5 stars

Professionalism at its best !

I just gotta say that "your company "My Builder" is the best out there for providing perhaps the very very best in professional handymen in the country. I've used a couple of others and, "My Builder" is hands down the very best. I hired a guy just 3 days ago and had quite a bit of carpentry work to be done. He started just yesterday and actually finished the same day. His work is and was so incredibly professional that, I've now already booked him to re-do my whole entire kitchen from the ground up! This guy was and is, ((the very best)) and, if it wasn't for you at, "My Builder" I'd have never found him in the first place. All you guys at "My Builder" rock and my experience with my carpenter far exceeds a mere 5 stars! I give it a "10" star rating hands down ! Thank you again !!!!
....Jeff Smith
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

20 April 2026
Rated 1 out of 5 stars

Trader stil advertising despite having a CCJ

I've took one of their tradesman to court and they now have a County Court Judgements against them which they have still not paid so now will pursue via the High Court.

MyBuilder say they don't allow tradesman with CCJs to advertise on their platform however this trader is still advertising, despite me sending them a copy of the CCJ and county court bailiff information.

This is really poor and provides no comfort whatsoever that their tradespeople are trustworthy.

1 April 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi Sooty,

We’re sorry to hear about your experience.

We do not allow tradespeople with an unpaid court judgement relating to work to continue operating on the platform. Where we receive evidence of this, we take action in line with our policies.

In some cases, a notice period may apply before an account is fully removed. During this time, the profile may still appear on the site, but the tradesperson would be restricted from using it.

We’re unable to identify your account or the tradesperson from this review, so please contact our Support team directly at

https://support.mybuilder.com/s/contactsupport,

so we can locate the case and review this further.

Kind Regards,
The MyBuilder Team

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