Banner for Carly Solutions GmbH

Carly Solutions GmbH Reviews 

15,997
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Connects ok, but after buying the programming option for my Volvo xc60 I was a bit underwhelmed with what was unlocked for the extra cost. It has loads of options for other manufacturers though, for... See more

Rated 2 out of 5 stars

The scanning is slow, takes too much time. Meanwhile the car shows signs that there is a huge error, creates panic, that an unexpected error will brick my car, and a complicated service will be need... See more

Rated 3 out of 5 stars

I'm coding my 320i F30, but the function to adjust the *angel eyes* brightness on the low beams isn't working; I was only able to make the adjustment via BimmerCode. Expert mode still lacks codin... See more

Rated 1 out of 5 stars

It’s just incredibly expensive for what you get, as a home user to use it maybe once or twice a year is scandalous. There are better alternatives with a one off purchase model less than the cost of a... See more

Company details

  1. Technical service
  2. Software company

Written by the company

Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."

Our Origins

Written by the company

An $8,000 repair estimate. An $80 fix.
One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.

Contact info

Promotion box for Carly Solutions GmbH

Carly Mechanics Chat

Car problems? Get help from our mechanics in seconds at no cost!

2.3

Poor

TrustScore 2.5 out of 5

16k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(15,997)

2,831 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not good

Not good! Paid for one year and the unit was gift! Couldn’t scan any of my cars as been told need to pay to show the errors! Absolutely waste of time and money

17 February 2026
Rated 3 out of 5 stars

BMW E70

Im use on BMW E70, Fault code scanning take too long, no transmission special function ( such as clear adaptation, oil change reset, etc), exhaust flap function not available, and much more option cant be use.

10 June 2026
Rated 1 out of 5 stars

Subscription trap

Nothing available if you don't subscribe.
You've bought a device, you first plug it on a recent car, recently checked, many errors and problems discovered. None of them really tells anything. If you want to know more... subscribe.
The ad suggests you can save bucks with this. But in reality, you need to pay once more... every month.

9 March 2026
Rated 1 out of 5 stars

Carly is a terrible app for technicians…

Carly is a terrible app for technicians and probably just about anyone else. Not only is the actual implementation of a scanner fall well short of what’s acceptable, but it costs a significant amount annually and to boot they put ads in the app that you can’t get rid of. My recommendation is to avoid Carly. Expensive and it doesn’t do half of what it promises to do.

17 November 2025
Rated 1 out of 5 stars

Horrible customer service

My warranty replacement was shipped with incorrect customs documentation. Under US customs rules, free warranty replacements are not subject to customs duties. However, because Carly failed to indicate that this was a free replacement on the customs form, I was forced to pay over $30 in customs and carrier fees.
To make matters worse, the customer service refused to acknowledge the mistake or correct the form. This is horrible service, and I will be advising everyone to stay away from Carly.

1 June 2026
Rated 5 out of 5 stars

Carly is great

Used carlyctn sort my air flow meter which I found had a 6x4 bit of plastic stuck in it which had gotten past the air filter. Must have been there a while as it's not possible to do that except when a mechanic lets it happen. Changed garage as a result.

10 June 2026
Rated 1 out of 5 stars

Completely incompatible with new cars…

Completely incompatible with new cars with sfd2. Ask for a refund and to cancel as its useless to me but just got a 3 month extension which is also useless to me. If you have a VAG car from 2024 onwards don't waste your money.

29 March 2026
Rated 3 out of 5 stars

limited experience

I'm coding my 320i F30, but the function to adjust the *angel eyes* brightness on the low beams isn't working; I was only able to make the adjustment via BimmerCode.

Expert mode still lacks coding options (too limited).

and live data, dont show nothing about injectors

16 July 2026
Rated 1 out of 5 stars

Main functions I wanted Carly for

Main functions I wanted Carly for, also Carly me anounced it to work. (Ex. Leave the auto start/stop off by default on a BMW 218i). Then Carly support first offered a partial re-imbursment as this function was not available, but when asked for th re-imbursment, I never got it. Gave up on it and left it unsatisfied.

5 May 2026
Rated 1 out of 5 stars

Purchased a licence but the adapter…

Purchased a licence but the adapter didn't support older Seat cars. However, since their business model bypasses the 14 day money back rule I was stuck with a product I couldn't use with no option to have a refund. There is no free trial so no way to know if it will work with a full purchase. I will stick to Torque Pro and decoding the data online

27 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look